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Windows 7: Crash runing antivirus scan

13 Jun 2010   #1
Realm

Windows 7 Home Premium
 
 
Crash runing antivirus scan

Well Today I instaled a new antivirus on my laptop.
Every time I run the scan, a blue screen and crashes. When I reboot it again it shows a pop up saying that my windows crashed and if I want to send the report or not. I already sent it but I would like to fix it has quick as I can.. So the code it's following.

BCCode: 24
BCP1: 00000000001904FB
BCP2: FFFFF8800C0C74A8
BCP3: FFFFF8800C0C6D10
BCP4: FFFFF80002EA7711
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Attachment 78437

Thanks for the attention.


My System SpecsSystem Spec
.
13 Jun 2010   #2
Tews

64-bit Windows 8.1 Pro
 
 

My System SpecsSystem Spec
13 Jun 2010   #3
Dinesh

Windows® 8 Pro (64-bit)
 
 

Which antivirus are you running?
My System SpecsSystem Spec
.

13 Jun 2010   #4
Realm

Windows 7 Home Premium
 
 

I'm running Kaspersky Internet Security 2010
My System SpecsSystem Spec
13 Jun 2010   #5
Dinesh

Windows® 8 Pro (64-bit)
 
 

I suggest you to uninstall Kaspersky and switch to another product.
My System SpecsSystem Spec
13 Jun 2010   #6
Realm

Windows 7 Home Premium
 
 

Why? In my tower works good. Only on my laptop this happens.
My System SpecsSystem Spec
13 Jun 2010   #7
yowanvista

Windows 10 Pro x64, Arch Linux
 
 

Quote   Quote: Originally Posted by Realm View Post
Well Today I instaled a new antivirus on my laptop.
Every time I run the scan, a blue screen and crashes. When I reboot it again it shows a pop up saying that my windows crashed and if I want to send the report or not. I already sent it but I would like to fix it has quick as I can.. So the code it's following.

BCCode: 24
BCP1: 00000000001904FB
BCP2: FFFFF8800C0C74A8
BCP3: FFFFF8800C0C6D10
BCP4: FFFFF80002EA7711
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Attachment 78437

Thanks for the attention.
Do a repair install of Kaspersky
Control panel>programs>Uninstall a program>select Kaspersky>Click on Uninstall/change
Then select 'Repair'
My System SpecsSystem Spec
13 Jun 2010   #8
Realm

Windows 7 Home Premium
 
 

Well I did the repair thing. But I ran the scan and it happened again. Bluescreen and crashed.
My System SpecsSystem Spec
13 Jun 2010   #9
Realm

Windows 7 Home Premium
 
 

Anyone? :S
My System SpecsSystem Spec
13 Jun 2010   #10
yowanvista

Windows 10 Pro x64, Arch Linux
 
 

Quote   Quote: Originally Posted by Realm View Post
Well I did the repair thing. But I ran the scan and it happened again. Bluescreen and crashed.
Are you running any other antivirus software besides kaspersky?
My System SpecsSystem Spec
Reply

 Crash runing antivirus scan




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