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Windows 7: BSOD Crashes

13 Jun 2010   #1
dwang105

Windows 7 Home Premium, 64 Bit
 
 
BSOD Crashes

Hi all, i've been having a couple of BSOD crashes every couple of days, and not sure what is causing it.

I did have a previous problem with the video card, but RMA'd it and got a new one.

Here are my specs:
Intel i7 920 CPU
6 GB DDR3 RAM
Windows 7 Home Premium, 64 Bit
ATI Radeon 5870 Vid Card

I have also attached a zip file with the last 3 crash dumps.

Please let me know if you need any other info.
Any help would be greatly appreciated!! Thanks!


My System SpecsSystem Spec
.
13 Jun 2010   #2
usasma
Microsoft MVP

 
 

Too many instances of hal.dll in the stack text - I have to wonder about a hardware or software compatibility issue. Did you install anything new around the time that the BSOD's started?

I'd suggest running Driver Verifier next - according to these instructions:
Quote:
Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

If that doesn't work, post back and we'll have to see about fixing the registry entry off-line:
Code:
Delete these registry keys (works in XP, Vista, Win7):
        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDrivers
        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDriverLevel
More info on this at this link: Using Driver Verifier to identify issues with Windows drivers for advanced users
Summary of the BSOD's:
Code:
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Sun Jun 13 03:37:31.743 2010 (UTC - 4:00)
System Uptime: 1 days 10:14:57.789
BugCheck D1, {3f1, d, 8, 3f1}
Probably caused by : ntkrnlmp.exe ( nt!KiPageFault+260 )
PROCESS_NAME:  System
BUGCHECK_STR:  0xD1
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Mon Jun  7 22:59:50.345 2010 (UTC - 4:00)
System Uptime: 1 days 21:11:46.297
BugCheck 1E, {0, 0, 0, 0}
Probably caused by : ntkrnlmp.exe ( nt!KiKernelCalloutExceptionHandler+e )
BUGCHECK_STR:  0x1E_0
PROCESS_NAME:  System
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Wed Jun  2 07:36:15.011 2010 (UTC - 4:00)
System Uptime: 0 days 1:49:53.963
BugCheck 1E, {0, 0, 0, 0}
Probably caused by : ntkrnlmp.exe ( nt!KiKernelCalloutExceptionHandler+e )
BUGCHECK_STR:  0x1E_0
PROCESS_NAME:  System
My System SpecsSystem Spec
13 Jun 2010   #3
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Quote   Quote: Originally Posted by dwang105 View Post
Hi all, i've been having a couple of BSOD crashes every couple of days, and not sure what is causing it.

I did have a previous problem with the video card, but RMA'd it and got a new one.

Here are my specs:
Intel i7 920 CPU
6 GB DDR3 RAM
Windows 7 Home Premium, 64 Bit
ATI Radeon 5870 Vid Card

I have also attached a zip file with the last 3 crash dumps.

Please let me know if you need any other info.
Any help would be greatly appreciated!! Thanks!
Dwang Hello and welcome

These three crashes were caused by different device drivers and unfortunately the dmp file did not identify them.

Because we cant identify them using this method I suggest you run driver verifier to identify which driver it is.

Use these instructions to use it and understand what it means.

Using Driver Verifier to identify issues with Drivers

Let us know before you use it as you should have several things in place, just in case.

Thank You in advance

Jan

Code:
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Sun Jun 13 03:37:31.743 2010 (GMT-4)
System Uptime: 1 days 10:14:57.789
BugCheck D1, {3f1, d, 8, 3f1}
Probably caused by : ntkrnlmp.exe ( nt!KiPageFault+260 )
PROCESS_NAME:  System
BUGCHECK_STR:  0xD1
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Mon Jun  7 22:59:50.345 2010 (GMT-4)
System Uptime: 1 days 21:11:46.297
BugCheck 1E, {0, 0, 0, 0}
Probably caused by : ntkrnlmp.exe ( nt!KiKernelCalloutExceptionHandler+e )
BUGCHECK_STR:  0x1E
PROCESS_NAME:  System
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Wed Jun  2 07:36:15.011 2010 (GMT-4)
System Uptime: 0 days 1:49:53.963
BugCheck 1E, {0, 0, 0, 0}
Probably caused by : ntkrnlmp.exe ( nt!KiKernelCalloutExceptionHandler+e )
BUGCHECK_STR:  0x1E
PROCESS_NAME:  System
My System SpecsSystem Spec
.

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