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Windows 7: BSOD

15 Jun 2010   #1
CMurphy3639

Windows 7
 
 
BSOD

Thanks in advance to anyone who offers help. I built this computer about 11-12 months ago using a parts list from a pretty reliable friend. Everything went fine and I've really had no problems with it until now. Last week while browsing the web, the video screwed up and blue screened. I tried restarting in safe mode and normal, both times it just bluescreened again. Finally I got to a point where it told me I had windows files corrupt. I formatted and reinstalled, however the problems persist. However it only seems to be now when I'm playing Call of Duty online, I haven't had the graphics issues doing anything else other than the first browsing incident. On restart, the computer doesn't always boot up properly. 75% of the time after a BSOD, I have to reset the CMOS using the jumper or even taking out the battery for a few minutes. Sometimes it takes multiple attempts. I'm not really sure what the issue is all of a sudden and I don't know computers well enough to diagnose it on my own. Attached is the .zip of minidump files. ANY help or advice is appreciated. Thanks again.


My System SpecsSystem Spec
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15 Jun 2010   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by CMurphy3639 View Post
Thanks in advance to anyone who offers help. I built this computer about 11-12 months ago using a parts list from a pretty reliable friend. Everything went fine and I've really had no problems with it until now. Last week while browsing the web, the video screwed up and blue screened. I tried restarting in safe mode and normal, both times it just bluescreened again. Finally I got to a point where it told me I had windows files corrupt. I formatted and reinstalled, however the problems persist. However it only seems to be now when I'm playing Call of Duty online, I haven't had the graphics issues doing anything else other than the first browsing incident. On restart, the computer doesn't always boot up properly. 75% of the time after a BSOD, I have to reset the CMOS using the jumper or even taking out the battery for a few minutes. Sometimes it takes multiple attempts. I'm not really sure what the issue is all of a sudden and I don't know computers well enough to diagnose it on my own. Attached is the .zip of minidump files. ANY help or advice is appreciated. Thanks again.

You have several DMP's in this upload that have a date back in 2008 so I am just running the current ones now.
My System SpecsSystem Spec
15 Jun 2010   #3
ttran

Microsoft Window 7 Professional 32 bit
 
 

Hi there, welcome to SF
I think u have problem with drivers
here is the bugcheck for all of your minidump files
Code:
BugCheck 1000007E, {ffffffffc0000005, fffff8800459784f, fffff88003cb8638, fffff88003cb7e90}
Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_SEGMENT::FlushPendingCPUAccess+57 )
Followup: MachineOwner
---------
BugCheck 1A, {411, fffff6800002cd98, 88500000b63d8884, ff7ff6800002cd99}
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+6091 )
Followup: MachineOwner
---------
BugCheck 3B, {c0000005, fffff88002d20f01, fffff88007b12fa0, 0}
Probably caused by : Npfs.SYS ( Npfs!NpReadDataQueue+171 )
Followup: MachineOwner
---------
BugCheck A, {c000010e, 2, 0, fffff80002ad0db0}
Probably caused by : ntkrnlmp.exe ( nt!KiFlushRangeWorker+0 )
Followup: MachineOwner
---------
BugCheck 3B, {c0000005, fffff9600015b51c, fffff88009040f90, 0}
Probably caused by : win32k.sys ( win32k!SleepInputIdle+4 )
Followup: MachineOwner
---------
I checked your drivers, look like they all up to date
First I would do system file check to see if everything is fine, to do that
Go Start-->type cmd in search and run it as administrator--> in cmd window type in sfc /scannow (space between sfc and /)
I would use driver verifier
below is part of a post of Ken, a great expert of 7forum
Code:
If your BSODs are 3rd party sofware related, the Driver Verifier will help flush out the rogue driver by flagging it and causing your system to BSOD.


1. Create a Windows System Restore Point -
Vista --> START | type rstrui - create a restore point

Windows 7 --> START | type create | select "Create a Restore Point"

2. Run the Driver Verifier -
DRIVER VERIFIER

START | type verifier | make these selections - 

1. Select 2nd option - "Create custom settings (for code developers)"
2. Select 2nd option - "Select individual settings from a full list"
3. Check these boxes -

• Special Pool • Pool Tracking • Force IRQL checking • Deadlock Detection • Security Checks (Windows 7) • Miscellaneous Checks

4. Select last option - "Select driver names from a list"
5. Click on the Provider heading - sorts list by Provider
6. Check ALL boxes where "Microsoft" IS NOT the Provider
7. Click on Finish 

*** IMPORTANT - PLEASE READ:

- If the Driver Verifier (DV) finds a violation, it will result in a BSOD

- After re-start, you may not be able to log on to normal Windows
... • Boot into SAFEMODE - tap the F8 key repeatedly during boot-up
... • Select "System Restore"
... • Choose the restore point that you created in step #1

- For Driver Verifier status - type verifier /query (in a cmd/DOS screen)
- To turn Driver Verifier off - verifier /reset then re-boot

- The Driver Verifier needs to run as long as possible - even if the status screen appears clear.
- All future BSOD dumps must be VERIFIER_ENABLED_MINIDUMPs - otherwise the dump(s) are of no use
If your system does BSOD while the Driver Verifier is running, please retrieve the dump file from c:\windows\minidump, zip it up & attach to your next post.
My System SpecsSystem Spec
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15 Jun 2010   #4
CMurphy3639

Windows 7
 
 

Will do.
My System SpecsSystem Spec
15 Jun 2010   #5
zigzag3143

Win 8 Release candidate 8400
 
 

TTran

Excellant analysis. Just an FYI. In three of the below the first parameter indicated a memory exception. (ffffffffc0000005) so I would also suggest downloading a 3rd party app called memtestx86, burn it to CD, and run it for at least 7 passes.

Thanks

Ken





Code:
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Wed Jun  9 01:14:40.524 2010 (GMT-4)
System Uptime: 0 days 0:03:44.897
BugCheck 1000007E, {ffffffffc0000005, fffff8800459784f, fffff88003cb8638, fffff88003cb7e90}
Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_SEGMENT::FlushPendingCPUAccess+57 )
PROCESS_NAME:  System
BUGCHECK_STR:  0x7E
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Wed Jun  9 01:37:59.747 2010 (GMT-4)
System Uptime: 0 days 0:10:07.371
BugCheck 1A, {411, fffff6800002cd98, 88500000b63d8884, ff7ff6800002cd99}
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+6091 )
BUGCHECK_STR:  0x1a_411
PROCESS_NAME:  vsserv.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Wed Jun  9 01:10:18.384 2010 (GMT-4)
System Uptime: 0 days 8:19:11.007
BugCheck 3B, {c0000005, fffff9600015b51c, fffff88009040f90, 0}
Probably caused by : win32k.sys ( win32k!SleepInputIdle+4 )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  Steam.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Wed Jun  9 02:00:31.189 2010 (GMT-4)
System Uptime: 0 days 0:10:43.812
BugCheck 3B, {c0000005, fffff88002d20f01, fffff88007b12fa0, 0}
Probably caused by : Npfs.SYS ( Npfs!NpReadDataQueue+171 )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  iw4mp.exe
My System SpecsSystem Spec
15 Jun 2010   #6
CMurphy3639

Windows 7
 
 

"Windows Resource Protection did not find any integrity violations."

Do you want me to go through the process you quoted from Ken next?
My System SpecsSystem Spec
15 Jun 2010   #7
ttran

Microsoft Window 7 Professional 32 bit
 
 

yes please, also run memtest86 as Ken suggest also
My System SpecsSystem Spec
15 Jun 2010   #8
CMurphy3639

Windows 7
 
 

Ok I opened the verifier and did all the settings in the quote, clicked finished, restarted my computer and the computer blue screened as soon as the desktop tried to load.
My System SpecsSystem Spec
15 Jun 2010   #9
CMurphy3639

Windows 7
 
 

Attached is the minidump files from the verifier restart.

Also, in regards to memtextx86, does it matter that I'm using 64 bit?
My System SpecsSystem Spec
15 Jun 2010   #10
ttran

Microsoft Window 7 Professional 32 bit
 
 

Are you using Bitdefender? Bugcheck indicated bdfm.sys, which is belong to bitdefender product, caused BSOD
Please un-install the Bitdefender if that is the case, then use MSE instead, then tell us how it goes
http://www.microsoft.com/security_essentials/
Here is the bugcheck for the minidump you just uploaded
Code:
 
Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\TUANTR~1\AppData\Local\Temp\Rar$DI12.588\061510-19515-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*e:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (3 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`02a18000 PsLoadedModuleList = 0xfffff800`02c55e50
Debug session time: Tue Jun 15 14:41:52.764 2010 (UTC + 7:00)
System Uptime: 0 days 0:00:46.153
Loading Kernel Symbols
...............................................................
................................................................
..........................
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck C4, {f6, aac, fffffa80069abb30, fffff88007dd4651}
Unable to load image \SystemRoot\system32\DRIVERS\bdfm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for bdfm.sys
*** ERROR: Module load completed but symbols could not be loaded for bdfm.sys
Probably caused by : bdfm.sys ( bdfm+e651 )
Followup: MachineOwner
---------
My System SpecsSystem Spec
Reply

 BSOD




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