Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: BSOD - DELL studio XPS 1645 - ATI Driver Fault when watching videos

16 Jun 2010   #1

windows 7 X64
BSOD - DELL studio XPS 1645 - ATI Driver Fault when watching videos

Hi everyone,

It's quite a while I'm getting Blue screens caused by the ATI driver Failures. Usualy this happens when I'm playing on-line videos from Firefox in FullScreen mode.

My system is a DELL studio XPS 1645 laptop,

CPU: i7 Q820-M
GPU: ATI Mobility RADEON HD 4670 (M96 XT)
RAM: Samsung PC3-10600 DDR3 SDRAM SO-DIMM
hard-drive: WDC WD3200BJKT-75F4T0

I updated to latest ATI drivers, firefox version and plug-ins, but I keep getting BSOD.

I tried doing GPU burn stability/tests and Memtest86+, but everything seems ok.

Help .... :-(

this is the Dump:

* *
* Bugcheck Analysis *
* *

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa800970c4e0, fffff88000c6402c, 0, d}

Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+602c )

Followup: MachineOwner

4: kd> !analyze -v
* *
* Bugcheck Analysis *
* *

Attempt to reset the display driver and recover from timeout failed.
Arg1: fffffa800970c4e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88000c6402c, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 000000000000000d, Optional internal context dependent data.

Debugging Details:

fffff880`00c6402c 4883ec28 sub rsp,28h






fffff880`05de79c8 fffff880`046a6ef8 : 00000000`00000116 fffffa80`0970c4e0 fffff880`00c6402c 00000000`00000000 : nt!KeBugCheckEx
fffff880`05de79d0 fffff880`046a6c7f : fffff880`00c6402c fffffa80`0970c4e0 00000000`00000000 fffffa80`053a7410 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`05de7a10 fffff880`0474df07 : fffffa80`0970c4e0 00000000`00000000 00000000`00000000 fffffa80`053a7410 : dxgkrnl!TdrIsRecoveryRequired+0x21f
fffff880`05de7a40 fffff880`04777bd4 : fffffa80`00000000 00000000`00092f2f 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`05de7b20 fffff880`047762bb : 00000000`00000102 00000000`00000000 00000000`00092f2f 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0xd0
fffff880`05de7b50 fffff880`047492c6 : ffffffff`ff676980 fffffa80`053a7410 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
fffff880`05de7bf0 fffff880`04775e7a : 00000000`00000000 fffffa80`064fd010 00000000`00000080 fffffa80`053a7410 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
fffff880`05de7d00 fffff800`03133a86 : 00000000`fffffc32 fffffa80`081ccb60 fffffa80`053099e0 fffffa80`081ccb60 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`05de7d40 fffff800`02e6cb06 : fffff880`031d3180 fffffa80`081ccb60 fffff880`031de0c0 ae57550a`01841188 : nt!PspSystemThreadStartup+0x5a
fffff880`05de7d80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16

STACK_COMMAND: .bugcheck ; kb

fffff880`00c6402c 4883ec28 sub rsp,28h

SYMBOL_NAME: atikmpag+602c


MODULE_NAME: atikmpag

IMAGE_NAME: atikmpag.sys


FAILURE_BUCKET_ID: X64_0x116_IMAGE_atikmpag.sys

BUCKET_ID: X64_0x116_IMAGE_atikmpag.sys

Followup: MachineOwner

My System SpecsSystem Spec
16 Jun 2010   #2

64-bit Windows 8.1 Pro

Read this for possible solutions.. [2-Int] STOP 0x116: VIDEO_TDR_ERROR troubleshooting
My System SpecsSystem Spec
16 Jun 2010   #3

windows 7 X64

Thanks .... I'll try that stuff.
My System SpecsSystem Spec


 BSOD - DELL studio XPS 1645 - ATI Driver Fault when watching videos

Thread Tools

Similar help and support threads
Thread Forum
BSOD watching videos online, IRQL DRIVER
Oops double posted. See below.
BSOD Help and Support
Dell Studio laptop BSOD caused by ATI Radeon driver - what to use?
4 year old Dell Studio XPS, running Windows 7 Professional. Today, after no obvious changes (except a reboot) my Dell Studio XPS started blue-screening, with the error "Attempt to reset the display driver and recover from timeout failed". On reboot there were odd characters across the screen,...
Graphic Cards
BSOD When watching vine or Watching videos through steam, Atikpag.sys
I've had this for a yea now. Still haven't found anything that will help me. When I watch vine or when I would go to buy a steam game, the video that pops up gives me BSOD. So I always have to buy my games through Windows Safe Mode. The error I get is the following: Stop: 0x000000000116 (I...
BSOD Help and Support
How might I go about removing a hard drive from Dell Studio XPS 1645
Hi there, I am wanting to remove the hard drive from my Dell Studio xps 1645 laptop but would not know how to as I have only built desktop computers previously. Also, are there any things I should check for when opening my laptop/ things I should definitely not do/ should do if it has not...
Hardware & Devices
Dell Studio XPS 16 Driver Help :)
Just got a new laptop, need help with some drivers... Drivers & Downloads Tried downloading from there but wasn't sure of which ones were needed and which were just bloatware..some of them that I know I need weren't installing for whatever reason...anyways here's a screen cap!

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 22:32.
Twitter Facebook Google+