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Windows 7: BlueScreen

17 Jun 2010   #1

Win7 Ultimate 64bit


I got a blue screen this morning when i woke my
laptop out of sleep mode. I atteched the files that help describe the problem.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.
Locale ID: 1033

Additional information about the problem:
BCCode: 7a
BCP1: FFFFF6FC8060F788
BCP3: 0000000016591880
BCP4: FFFFF900C1EF1220
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Is my disk dying? Hope u can tell me what is wrong and how to fix it.


My System SpecsSystem Spec
17 Jun 2010   #2

Microsoft Window 7 Professional 32 bit

Hi and welcome to SF kupa

the dump file doesn't provide much information
Please update these old drivers, rismcx64.sys and rixdpx64.sys, which are component of Ricoh Memory Card Reader driver, please download and install fresh copy of it
fffff880`0405e000 fffff880`04071680   rismcx64 rismcx64.sys Wed Aug 16 12:59:16 2006 (44E2B434)
fffff880`0f000000 fffff880`0f057000   rixdpx64 rixdpx64.sys Sat Nov 18 11:07:46 2006 (455E8712)
Also, e1y60x64.sys, which is component of Intel(R) 82567LM Gigabit Network Connection, please download and install fresh copy of it as well (I would go Computer-->manage-->device manager to uninstall old version beforeinstall new one)
e1y60x64 e1y60x64.sys Tue Aug 19 04:45:05 2008 (48A9ED61)
Finally, agrsm64.sys, which is Agere Systems Soft Modem, update it as well
agrsm64  agrsm64.sys  Mon Nov 10 22:01:35 2008 (49184CCF)
here is the bugcheck
BugCheck 7A, {fffff6fc8060f788, ffffffffc000009c, 16591880, fffff900c1ef1220}
Unable to load image \SystemRoot\System32\win32k.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : win32k.sys ( win32k+23e18b )
Followup: MachineOwner
Let us know if you need help

Edit: Finally, I would run system file check as well to make sure nothing is wrong
Start-->type cmd in search and run as administrator--> type in sfc /scannow (space between sfc and /)
After doing all of the above, if BSODs still occur, please provide us more information about what anti-virus program are u using? Nice day!!!
My System SpecsSystem Spec
17 Jun 2010   #3

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install


In the event the above advice does not solve the problem. The following causes are the usual reason for your particular BSOD 0000007a

Usual causes: Memory, Paging file corruption, File system, Hard drive, Cabling, Virus infection, Improperly seated cards, BIOS, Bad motherboard, Missing Service Pack

Since a virus is a possiblity. I would check that first. Run an antivirus scan and download and run malwarebytes.
My System SpecsSystem Spec



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