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Windows 7 Crash Downloading Large Files
Having Windows 7 Crash overnight when downloading large files or using Torrent. Attached is the .dmp file.
Having Windows 7 Crash overnight when downloading large files or using Torrent. Attached is the .dmp file.
The dump file gave the error below and pointed to utorrent as you suspected.
STOP 0x0000000A: IRQL_NOT_LESS_OR_EQUAL
Usual causes: Kernel mode driver, System Service, BIOS, Windows, Virus scanner, Backup tool, compatibility
BSOD IndexCode:******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck A, {0, 2, 0, fffff80002e18477} Unable to load image \SystemRoot\system32\DRIVERS\NETw5s64.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for NETw5s64.sys *** ERROR: Module load completed but symbols could not be loaded for NETw5s64.sys Probably caused by : NETw5s64.sys ( NETw5s64+b76b ) Followup: MachineOwner ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* IRQL_NOT_LESS_OR_EQUAL (a) An attempt was made to access a pageable (or completely invalid) address at an interrupt request level (IRQL) that is too high. This is usually caused by drivers using improper addresses. If a kernel debugger is available get the stack backtrace. Arguments: Arg1: 0000000000000000, memory referenced Arg2: 0000000000000002, IRQL Arg3: 0000000000000000, bitfield : bit 0 : value 0 = read operation, 1 = write operation bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status) Arg4: fffff80002e18477, address which referenced memory Debugging Details: ------------------ READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800031070e0 0000000000000000 CURRENT_IRQL: 2 FAULTING_IP: hal!HalpDmaNextContiguousPiece+103 fffff800`02e18477 448b08 mov r9d,dword ptr [rax] CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT BUGCHECK_STR: 0xA PROCESS_NAME: uTorrent.exe
You have few drivers that need updating. Update these older drivers that were loaded at the time of the crash. Don't use Windows Update or the Update drivers function of Device Manager.
Here are the drivers that you need to update, especially regi.sys Apr 16 2007, SFEP.sys Aug 03 2007, and SonyPI.sys Aug 03 2007.- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- - The most common drivers are listed on this page: Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads
While updating these drivers may not be the cure, Windows 7 does not like older drivers, especially those dated 2007.Code:e1y60x64.sys Aug 18 2008 NWADIenum.sys Jan 14 2008 regi.sys Apr 16 2007 Sahdad64.sys Oct 27 2008 Saibad64.sys Oct 27 2008 SaibVdAd64.sys Oct 27 2008 SFEP.sys Aug 03 2007 shpf.sys Aug 22 2008 SonyPI.sys Aug 03 2007 VSTAZL6.SYS Oct 15 2008 VSTCNXT6.SYS Oct 15 2008 VSTDPV6.SYS Oct 15 2008
After you update these drivers, reboot and run your system. If you get another BSOD, upload that mini dump and we will go from there.
Last edited by CarlTR6; 17 Jun 2010 at 11:51.