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#1
BSOD Crash, need guidance
Hey guys, I've been lurking around on the forum, but now joined to seek help with my Blue Screen of Death.
The problem seems to occur when I'm doing nothing. The laptop just sits on my table, and I can hear the welcome sound, telling me Windows restarted. Yesterday I caught it in the act, and saw that it was doing a physical memory dump. I didn't get the chance to see what the first few lines said, though.
The laptop is a brand new Dell Inspiron 1564, with the i3 processor, and 4 Gigs of RAM. All the hardware is OEM. I had some shut down errors corresponding to the USB power settings, which also related to Hibernating problems. That was fixed, and I'm not getting any errors from that.
I've run Memtest86, and everything passed. I ran a scan tool I found on here: command prompt, stf /scannow. It said Windows Resource Protection did not find any integrity violations. Yes, the laptop is under warranty, but those guys at Dell are never any help.
A side note, the webcam in the lid also acts funny. I think that's on the USB buss. So I don't know if these issues might be linked. Any help would be GREATLY appreciated!
Most recent BSOD:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 7f
BCP1: 0000000000000008
BCP2: 0000000080050031
BCP3: 00000000000006F8
BCP4: FFFFF80001C9FE58
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1