Yet another BSOD


  1. Posts : 6
    Windows 7 64bit
       #1

    Yet another BSOD


    I'm on Win 7 Pro 64 bit, and the only time I get this is when I save an excel file. I'm usually good for about 5-15 "ctrl+s" 's (saves), and then suddenly a save causes the BSOD. I have uninstalled my AV software, and turned off any backup software. Any help would be appreciated. Attached are the last 2 minidumps. Thank you.
      My Computer


  2. Posts : 13,354
    Windows 7 Professional x64
       #2

    Your dmps point to your hard drive. Please run a diagnostic: HD Diagnostic

    Open a command prompt, and run the following: chkdsk /r /f.

    I see this old driver:
    Code:
    aw_host5.sys Mon Feb 19 05:35:33 2007
    A Google search makes me wonder if it belongs to Semantic? Did you ever have any Semantic (Norton) products installed?

    BSOD BUGCHECK SUMMARY
    Code:
    
    Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
    Debug session time: Thu Jun 17 14:03:35.803 2010 (UTC - 4:00)
    System Uptime: 0 days 1:54:26.114
    BugCheck 24, {1904fb, fffff88003360b58, fffff880033603c0, fffff880012f14f4}
    Probably caused by : Ntfs.sys ( Ntfs!TxfSetupTransactionContextFromCcb+34 )
    PROCESS_NAME:  System
    BUGCHECK_STR:  0x24
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
    Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
    Debug session time: Thu Jun 17 16:15:55.198 2010 (UTC - 4:00)
    System Uptime: 0 days 2:06:40.148
    BugCheck 24, {1904fb, fffff88003360a78, fffff880033602e0, fffff880012e34f4}
    Probably caused by : Ntfs.sys ( Ntfs!TxfSetupTransactionContextFromCcb+34 )
    PROCESS_NAME:  System
    BUGCHECK_STR:  0x24
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
      
      
     
    
      My Computer


  3. Posts : 6
    Windows 7 64bit
    Thread Starter
       #3

    Thanks for your info, I will follow the instructions you provided. As for Symantec, I have PCAnywhere 12.5 installed, but the host service is off and set to manual. Strange that it showed up on the dump.
      My Computer


  4. Posts : 13,354
    Windows 7 Professional x64
       #4

    You should remove that, at least for the purposes of troubleshooting. Please run this tool: ftp://ftp.symantec.com/public/englis...moval_Tool.exe
      My Computer


  5. Posts : 6
    Windows 7 64bit
    Thread Starter
       #5

    Uninstalled PCAnywhere, but still having problem


    and the symptoms are the same: the ONLY app that causes a blue screen is Excel 2007, when I do a save -- but not every time, of course. It just happened again after 10 days of no problems. Attached is the minidump. Thank you again for your assistance.
      My Computer


  6. Posts : 1,598
    Microsoft Window 7 Professional 32 bit
       #6

    I can't see much different from the one you just uploaded with the previous one, still pointed to ntfs.sys. Have you done the HD diagnostic as JK mentioned.
    Code:
    Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\TUANTR~1\AppData\Local\Temp\Rar$DI00.925\062810-24944-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*e:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7600 MP (6 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
    Machine Name:
    Kernel base = 0xfffff800`03256000 PsLoadedModuleList = 0xfffff800`03493e50
    Debug session time: Mon Jun 28 21:39:07.374 2010 (UTC + 7:00)
    System Uptime: 2 days 21:32:06.325
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ........................................................
    Loading User Symbols
    Loading unloaded module list
    ........
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 24, {1904fb, fffff8800336ea78, fffff8800336e2e0, fffff880012cb4f4}
    
    Probably caused by : Ntfs.sys ( Ntfs!TxfSetupTransactionContextFromCcb+34 )
    
    Followup: MachineOwner
    ---------
    Also, please update these drivers:
    Code:
    ElbyCDFL ElbyCDFL.sys Fri Dec 15 04:22:27 2006 (4581C093)
    npf      npf.sys      Wed Nov 07 03:10:02 2007 (4730CA1A)
      My Computer


  7. Posts : 6
    Windows 7 64bit
    Thread Starter
       #7

    I did the HD diagnostic, both the "Quick Test" and the "Extended" test using Western Digital Data LifeGuard Diagnostics, no problems reported. As for those drivers, I don't think there are later versions, as the softwares that installed them are the latest versions.
      My Computer


  8. Posts : 1,598
    Microsoft Window 7 Professional 32 bit
       #8

    and the symptoms are the same: the ONLY app that causes a blue screen is Excel 2007, when I do a save -- but not every time, of course. It just happened again after 10 days of no problems
    Have you ever tried to re-install microsoft excel or microsoft office in general?
    Have you tried system file check (not much effect, but it helps sometime)
    SFC /SCANNOW Command - System File Checker

    ~Tuan
      My Computer


  9. Posts : 6
    Windows 7 64bit
    Thread Starter
       #9

    Thanks, I will try those things.
      My Computer


  10. Posts : 6
    Windows 7 64bit
    Thread Starter
       #10

    FYI, I just ran sfc /scannow and got: Windows Resource Protection did not find any integrity violations.
      My Computer


 

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