Conquer Online Crash Dump File

Phenom · 21 May 2011

Hello every body,
I having a serious problem with the Conquer Online 2 and after reading a lot of comment about the crash problem, still do not know why the game after some time (Random) crash (some time with blue screen and some time without).

so I got the last Dump file and I hope some body try to see in the file and help me out with the issue.

Thanks in advance.

zigzag3143 · 21 May 2011

Caused by your video driver. Re-install using this

When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using Guru3D - Driver Sweeper

Or Phyxion.net - Driver Sweeper

When it is removed then download and install the fresh copy.

Code:

 
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.
 
 
Loading Dump File [C:\Users\K\Desktop\052111-19640-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
 
Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17592.x86fre.win7sp1_gdr.110408-1631
Machine Name:
Kernel base = 0x82a55000 PsLoadedModuleList = 0x82b9e4d0
Debug session time: Sat May 21 10:52:11.329 2011 (GMT-4)
System Uptime: 0 days 0:48:54.703
Loading Kernel Symbols
...............................................................
................................................................
...................
Loading User Symbols
Loading unloaded module list
........
2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
 
VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: 85659008, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: 920149b0, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 00000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 00000002, Optional internal context dependent data.
 
Debugging Details:
------------------
 
*** WARNING: Unable to verify timestamp for igdkmd32.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd32.sys
 
FAULTING_IP: 
igdkmd32+119b0
920149b0 55              push    ebp
 
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
 
CUSTOMER_CRASH_COUNT:  1
 
BUGCHECK_STR:  0x116
 
PROCESS_NAME:  System
 
CURRENT_IRQL:  0
 
STACK_TEXT:  
9322bb74 9258d07b 00000116 85659008 920149b0 nt!KeBugCheckEx+0x1e
9322bb98 92581937 920149b0 00000000 00000002 dxgkrnl!TdrBugcheckOnTimeout+0x8d
9322bbbc 925bd92c 00000000 00000102 87e8d788 dxgkrnl!TdrIsRecoveryRequired+0xb8
9322bc34 925e7944 fffffcfb 0002de2a 00000000 dxgmms1!VidSchiReportHwHang+0x3c0
9322bc5c 925e8065 00000000 00000000 00000000 dxgmms1!VidSchiCheckHwProgress+0x68
9322bc98 925c48f0 9322bc90 887c8008 857ecdd0 dxgmms1!VidSchiWaitForSchedulerEvents+0x1b1
9322bd28 925e93c9 87e8d788 82a8c50e 87e8d788 dxgmms1!VidSchiScheduleCommandToRun+0xaa
9322bd3c 925e9485 87e8d788 00000000 87ae88f0 dxgmms1!VidSchiRun_PriorityTable+0xf
9322bd50 82c5df64 87e8d788 b9b5aca8 00000000 dxgmms1!VidSchiWorkerThread+0x7f
9322bd90 82b06219 925e9406 87e8d788 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19
 
 
STACK_COMMAND:  .bugcheck ; kb
 
FOLLOWUP_IP: 
igdkmd32+119b0
920149b0 55              push    ebp
 
SYMBOL_NAME:  igdkmd32+119b0
 
FOLLOWUP_NAME:  MachineOwner
 
MODULE_NAME: igdkmd32
 
IMAGE_NAME:  igdkmd32.sys
 
DEBUG_FLR_IMAGE_TIMESTAMP:  4a01d354
 
FAILURE_BUCKET_ID:  0x116_IMAGE_igdkmd32.sys
 
BUCKET_ID:  0x116_IMAGE_igdkmd32.sys
 
Followup: MachineOwner
---------
 
2: kd> lmvm igdkmd32
start    end        module name
92003000 92500000   igdkmd32 T (no symbols)           
    Loaded symbol image file: igdkmd32.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd32.sys
    Image name: igdkmd32.sys
    Timestamp:        Wed May 06 14:13:40 2009 (4A01D354)
    CheckSum:         0048DF97
    ImageSize:        004FD000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Phenom · 22 May 2011

Thanks a lot.
I will find the driver and hope it work.

Regards