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Windows 7: bsod minidump

21 Jun 2010   #1
bobmane

MS Windows 7 Ultimate 64-bit
 
 
bsod minidump

hi all

I have no idea why...BSOD...It started about a month ago.

i wiped the HDD clean and restored an image from last known good config...

then after a week it happened again today..


today it was actually spontaneous shutdown and reboot...no BSOD ( i don't know if that is different than normal BSOD)



you can see minidump attached


My System SpecsSystem Spec
.
21 Jun 2010   #2
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Welcome

It is a code 124

https://www.sevenforums.com/crash-loc...-what-try.html

Your report

Code:
  Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
 
Loading Dump File [C:\Users\richc46\AppData\Local\Temp\Temp6_Minidump[1].zip\Minidump\062110-69654-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`02e1c000 PsLoadedModuleList = 0xfffff800`03059e50
Debug session time: Mon Jun 21 16:39:40.193 2010 (GMT-4)
System Uptime: 0 days 0:00:18.035
Loading Kernel Symbols
.......................................................
Loading User Symbols
Mini Kernel Dump does not contain unloaded driver list
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 124, {0, fffffa8009623788, 0, 0}
Probably caused by : hardware
Followup: MachineOwner
---------
4: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8009623788, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
Debugging Details:
------------------
 
BUGCHECK_STR:  0x124_GenuineIntel
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
CURRENT_IRQL:  0
STACK_TEXT:  
fffff880`0337e6f0 fffff800`030d6a79 : fffffa80`09623760 fffffa80`07958040 fffff8a0`0000000e 00000000`00000001 : nt!WheapCreateLiveTriageDump+0x6c
fffff880`0337ec10 fffff800`02fb85a7 : fffffa80`09623760 fffff800`030315f8 fffffa80`07958040 00000002`00000005 : nt!WheapCreateTriageDumpFromPreviousSession+0x49
fffff880`0337ec40 fffff800`02f20b85 : fffff800`03093360 fffffa80`09593548 fffffa80`09593540 fffffa80`07958040 : nt!WheapProcessWorkQueueItem+0x57
fffff880`0337ec80 fffff800`02e99861 : fffff880`0113de00 fffff800`02f20b60 fffffa80`07958040 00000000`0000055a : nt!WheapWorkQueueWorkerRoutine+0x25
fffff880`0337ecb0 fffff800`03131a86 : 00000000`00000000 fffffa80`07958040 00000000`00000080 fffffa80`07943040 : nt!ExpWorkerThread+0x111
fffff880`0337ed40 fffff800`02e6ab06 : fffff880`0316a180 fffffa80`07958040 fffff880`031750c0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`0337ed80 00000000`00000000 : fffff880`0337f000 fffff880`03379000 fffff880`03b1d540 00000000`00000000 : nt!KxStartSystemThread+0x16
 
STACK_COMMAND:  kb
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: hardware
IMAGE_NAME:  hardware
DEBUG_FLR_IMAGE_TIMESTAMP:  0
FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_BUS_PRV
BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_BUS_PRV
Followup: MachineOwner
---------
4: kd> lmtsmn
start             end                 module name
fffff880`00f1c000 fffff880`00f73000   ACPI     ACPI.sys     Mon Jul 13 19:19:34 2009 (4A5BC106)
fffff880`01102000 fffff880`0110d000   amdxata  amdxata.sys  Tue May 19 13:56:59 2009 (4A12F2EB)
fffff880`00d99000 fffff880`00da2000   atapi    atapi.sys    Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`00da2000 fffff880`00dcc000   ataport  ataport.SYS  Mon Jul 13 19:19:52 2009 (4A5BC118)
fffff880`00cbf000 fffff880`00d7f000   CI       CI.dll       Mon Jul 13 21:32:13 2009 (4A5BE01D)
fffff880`01944000 fffff880`01974000   CLASSPNP CLASSPNP.SYS Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`00c61000 fffff880`00cbf000   CLFS     CLFS.SYS     Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`01000000 fffff880`01073000   cng      cng.sys      Mon Jul 13 19:49:40 2009 (4A5BC814)
fffff880`01974000 fffff880`01982000   crashdmp crashdmp.sys Mon Jul 13 20:01:01 2009 (4A5BCABD)
fffff880`0192e000 fffff880`01944000   disk     disk.sys     Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`0198e000 fffff880`01997000   dump_atapi dump_atapi.sys Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`01982000 fffff880`0198e000   dump_ataport dump_ataport.sys Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`01997000 fffff880`019aa000   dump_dumpfve dump_dumpfve.sys Mon Jul 13 19:21:51 2009 (4A5BC18F)
fffff880`01159000 fffff880`0116d000   fileinfo fileinfo.sys Mon Jul 13 19:34:25 2009 (4A5BC481)
fffff880`0110d000 fffff880`01159000   fltmgr   fltmgr.sys   Mon Jul 13 19:19:59 2009 (4A5BC11F)
fffff880`013d6000 fffff880`013e0000   Fs_Rec   Fs_Rec.sys   Mon Jul 13 19:19:45 2009 (4A5BC111)
fffff880`018f4000 fffff880`0192e000   fvevol   fvevol.sys   Fri Sep 25 22:34:26 2009 (4ABD7DB2)
fffff880`01400000 fffff880`0144a000   fwpkclnt fwpkclnt.sys Mon Jul 13 19:21:08 2009 (4A5BC164)
fffff800`033f8000 fffff800`03441000   hal      hal.dll      Mon Jul 13 21:27:36 2009 (4A5BDF08)
fffff880`018eb000 fffff880`018f4000   hwpolicy hwpolicy.sys Mon Jul 13 19:19:22 2009 (4A5BC0FA)
fffff800`00bac000 fffff800`00bb6000   kdcom    kdcom.dll    Mon Jul 13 21:31:07 2009 (4A5BDFDB)
fffff880`013ab000 fffff880`013c5000   ksecdd   ksecdd.sys   Mon Jul 13 19:20:54 2009 (4A5BC156)
fffff880`015ab000 fffff880`015d6000   ksecpkg  ksecpkg.sys  Fri Dec 11 01:03:32 2009 (4B21E0B4)
fffff880`00c09000 fffff880`00c4d000   mcupdate mcupdate.dll Mon Jul 13 21:29:10 2009 (4A5BDF66)
fffff880`01890000 fffff880`018eb000   MDFSYSNT MDFSYSNT.sys Mon Sep 28 15:02:26 2009 (4AC10842)
fffff880`01883000 fffff880`01890000   MDPMGRNT MDPMGRNT.SYS Wed Sep 23 15:23:04 2009 (4ABA7598)
fffff880`00d7f000 fffff880`00d99000   mountmgr mountmgr.sys Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`00f7c000 fffff880`00f86000   msisadrv msisadrv.sys Mon Jul 13 19:19:26 2009 (4A5BC0FE)
fffff880`01179000 fffff880`011d7000   msrpc    msrpc.sys    Mon Jul 13 19:21:32 2009 (4A5BC17C)
fffff880`01871000 fffff880`01883000   mup      mup.sys      Mon Jul 13 19:23:45 2009 (4A5BC201)
fffff880`00dcc000 fffff880`00dec000   mvsata   mvsata.sys   Thu Feb 22 15:36:25 2007 (45DDFEC9)
fffff880`01459000 fffff880`0154b000   ndis     ndis.sys     Mon Jul 13 19:21:40 2009 (4A5BC184)
fffff880`0154b000 fffff880`015ab000   NETIO    NETIO.SYS    Mon Jul 13 19:21:46 2009 (4A5BC18A)
fffff800`02e1c000 fffff800`033f8000   nt       ntkrnlmp.exe Sat Feb 27 02:55:23 2010 (4B88CFEB)
fffff880`01208000 fffff880`013ab000   Ntfs     Ntfs.sys     Mon Jul 13 19:20:47 2009 (4A5BC14F)
fffff880`00fc6000 fffff880`00fdb000   partmgr  partmgr.sys  Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`00f86000 fffff880`00fb9000   pci      pci.sys      Mon Jul 13 19:19:51 2009 (4A5BC117)
fffff880`00e5c000 fffff880`00e63000   pciide   pciide.sys   Mon Jul 13 19:19:49 2009 (4A5BC115)
fffff880`00ff0000 fffff880`01000000   PCIIDEX  PCIIDEX.SYS  Mon Jul 13 19:19:48 2009 (4A5BC114)
fffff880`013c5000 fffff880`013d6000   pcw      pcw.sys      Mon Jul 13 19:19:27 2009 (4A5BC0FF)
fffff880`00c4d000 fffff880`00c61000   PSHED    PSHED.dll    Mon Jul 13 21:32:23 2009 (4A5BE027)
fffff880`0116d000 fffff880`01178ae0   PxHlpa64 PxHlpa64.sys Mon Dec 10 18:49:01 2007 (475DD06D)
fffff880`01837000 fffff880`01871000   rdyboost rdyboost.sys Mon Jul 13 19:34:34 2009 (4A5BC48A)
fffff880`013e0000 fffff880`013fd000   sbp2port sbp2port.sys Mon Jul 13 19:19:53 2009 (4A5BC119)
fffff880`010d3000 fffff880`01102000   SCSIPORT SCSIPORT.SYS Mon Jul 13 20:01:04 2009 (4A5BCAC0)
fffff880`015e6000 fffff880`015ee000   spldr    spldr.sys    Mon May 11 12:56:27 2009 (4A0858BB)
fffff880`01600000 fffff880`017fd000   tcpip    tcpip.sys    Mon Jul 13 19:25:34 2009 (4A5BC26E)
fffff880`011d7000 fffff880`011fa000   Tpkd     Tpkd.sys     Wed Dec 23 14:32:16 2009 (4B327040)
fffff880`00fb9000 fffff880`00fc6000   vdrvroot vdrvroot.sys Mon Jul 13 20:01:31 2009 (4A5BCADB)
fffff880`015d6000 fffff880`015e6000   vmstorfl vmstorfl.sys Mon Jul 13 19:42:54 2009 (4A5BC67E)
fffff880`00fdb000 fffff880`00ff0000   volmgr   volmgr.sys   Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`00e00000 fffff880`00e5c000   volmgrx  volmgrx.sys  Mon Jul 13 19:20:33 2009 (4A5BC141)
fffff880`01073000 fffff880`010bf000   volsnap  volsnap.sys  Mon Jul 13 19:20:08 2009 (4A5BC128)
fffff880`00e69000 fffff880`00f0d000   Wdf01000 Wdf01000.sys Mon Jul 13 19:22:07 2009 (4A5BC19F)
fffff880`00f0d000 fffff880`00f1c000   WDFLDR   WDFLDR.SYS   Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`00f73000 fffff880`00f7c000   WMILIB   WMILIB.SYS   Mon Jul 13 19:19:51 2009 (4A5BC117)
Mini Kernel Dump does not contain unloaded driver list
Outdated drivers in use during dump process

mvsata mvsata.sys Thu Feb 22 15:36:25 2007

PxHlpa64 PxHlpa64.sys Mon Dec 10 18:49:01 2007

Replace the outdated drivers above and read the report included above.
My System SpecsSystem Spec
21 Jun 2010   #3
bobmane

MS Windows 7 Ultimate 64-bit
 
 

thank you

are you saying

1. it could not be software related?

2. it is hardware related and I have to update...which of these:

mvsata mvsata.sys

PxHlpa64 PxHlpa64.sys
My System SpecsSystem Spec
.

21 Jun 2010   #4
Jonathan_King

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by bobmane View Post
thank you

are you saying

1. it could not be software related?

2. it is hardware related and I have to update...which of these:

mvsata mvsata.sys

PxHlpa64 PxHlpa64.sys
It is most likely hardware related, but there is a chance it is software.

Update the above drivers, just to remove that possibility.

Now for some hardware tests. Be absolutely sure to read this article, and heed its suggestions: https://www.sevenforums.com/crash-loc...-what-try.html

Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Boot from the CD, and leave it running for at least 5 or 6 passes.
My System SpecsSystem Spec
21 Jun 2010   #5
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Read from the link presented at the top of my report. Those old drivers should be replaced regardless of the outcome.
My System SpecsSystem Spec
21 Jun 2010   #6
bobmane

MS Windows 7 Ultimate 64-bit
 
 

which drivers do you mean?
My System SpecsSystem Spec
21 Jun 2010   #7
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

mvsata.sys

PxHlpa64.sys


PxHlpa64.sys is part of sonic solutions sonic.com

Mvsats.sys is Mfg by Mavrell semiconductors.
My System SpecsSystem Spec
21 Jun 2010   #8
bobmane

MS Windows 7 Ultimate 64-bit
 
 

thanks much..i will give that a shot
My System SpecsSystem Spec
21 Jun 2010   #9
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Old drivers should always be replaced, but in this case there will be a lot more to do to get up and working, again. Read the information about code 124, in my first post.
My System SpecsSystem Spec
21 Jun 2010   #10
bobmane

MS Windows 7 Ultimate 64-bit
 
 

this site ( pxHelp20.sys programs ) says Mvsats.sys is used by software i dont even have....

and mvsata.sys 2/22/2007 i cant find anywhere online

anyway to just find these and delete them from my system?
My System SpecsSystem Spec
Reply

 bsod minidump




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