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Windows 7: Blue Screens and Random Reboots

03 Jul 2010   #141
jason786

Windows 7 Ultimate 64-bit
 
 

Quote   Quote: Originally Posted by CarlTR6 View Post
Can you upload the dmp to us?
I can't since the restart took place in the middle of windows creating one, so there isn't one in the minidump folder


My System SpecsSystem Spec
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03 Jul 2010   #142
CarlTR6

Windows 7 Ultimate 32 bit
 
 

I was afraid of that.
My System SpecsSystem Spec
03 Jul 2010   #143
usasma
Microsoft MVP

 
 

Hardware - there's not much else that'll interrupt the process of saving the info AFTER the crash has occurred.
My System SpecsSystem Spec
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03 Jul 2010   #144
jason786

Windows 7 Ultimate 64-bit
 
 

Yep, it's been happening a lot now, now leaving a dump and just happened again

Was 0x00000101 again..

I thought it was hardware from the beginning, but is there no way to detect excately what part of my system is causing me problems?
My System SpecsSystem Spec
03 Jul 2010   #145
CarlTR6

Windows 7 Ultimate 32 bit
 
 

Jason, we have probably covered this somewhere in this thread; but what peripherals do you have hooked up when you boot?

To answer your question, I do not know of a way to pinpoint a hardware problem except by swapping out components.
My System SpecsSystem Spec
03 Jul 2010   #146
jason786

Windows 7 Ultimate 64-bit
 
 

Quote   Quote: Originally Posted by CarlTR6 View Post
Jason, we have probably covered this somewhere in this thread; but what peripherals do you have hooked up when you boot?

To answer your question, I do not know of a way to pinpoint a hardware problem except by swapping out components.
Keyboard, Mouse, Wireless Adapter, Speakers and my Monitor

The keyboard is the only thing that has been swapped once before

On a side note, I just received 3 restarts in under 10 minutes.. not sure why at all :/ I think I better let my PC rest for tonight

I really appreciate all your help

I had a three year return to base warranty on this PC, on which I returned it once before, however when I got it back, I was told it had some stability issues running at high resolution so the PSU had to be changed.. however the problem obviously still persists

It's just a bit annoying having to buy a PC then attempt to figure out the bugs yourself, I think I may send it back again and see what happens (postage costs a bit by itself though which is also why I didn't send it back to the manufacturer a second time)
My System SpecsSystem Spec
03 Jul 2010   #147
usasma
Microsoft MVP

 
 

Here's a suggestion on how to troubleshoot by stripping your system down: Hardware Troubleshooting Via System Stripdown

I'd have a nice long talk with a supervisor/manager at the place that you're shipping it to. You shouldn't have to pay for their failure to repair it - especially if you have a warranty.
My System SpecsSystem Spec
03 Jul 2010   #148
CarlTR6

Windows 7 Ultimate 32 bit
 
 

If you have a warranty, that is exactly what I would do.
My System SpecsSystem Spec
03 Jul 2010   #149
CarlTR6

Windows 7 Ultimate 32 bit
 
 

John, thank you for that link; that is a great reference.
My System SpecsSystem Spec
04 Jul 2010   #150
jason786

Windows 7 Ultimate 64-bit
 
 

Quote   Quote: Originally Posted by usasma View Post
Here's a suggestion on how to troubleshoot by stripping your system down: Hardware Troubleshooting Via System Stripdown

I'd have a nice long talk with a supervisor/manager at the place that you're shipping it to. You shouldn't have to pay for their failure to repair it - especially if you have a warranty.
Yes, I will phone them up tomorrow and see what they say, it's bad enough that the system wasn't checked before it was first shipped, and then again after I sent it back the first time

I'll have a look through the guide

But I have a quick question, say the blue screens were caused by peripherals, would the dump show this?
My System SpecsSystem Spec
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 Blue Screens and Random Reboots




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