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Windows 7: Blue Screens and Random Reboots

04 Jul 2010   #151
Jonathan_King

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by jason786 View Post
Quote   Quote: Originally Posted by usasma View Post
Here's a suggestion on how to troubleshoot by stripping your system down: Hardware Troubleshooting Via System Stripdown

I'd have a nice long talk with a supervisor/manager at the place that you're shipping it to. You shouldn't have to pay for their failure to repair it - especially if you have a warranty.
Yes, I will phone them up tomorrow and see what they say, it's bad enough that the system wasn't checked before it was first shipped, and then again after I sent it back the first time

I'll have a look through the guide

But I have a quick question, say the blue screens were caused by peripherals, would the dump show this?
Not necessarily. If they were USB devices malfunctioning, it may show up as blaming the USB hub drivers.

Often peripherals are very hard to pick up on. For that reason, it is advisable to disconnect them when troubleshooting stuff like this.


My System SpecsSystem Spec
.
04 Jul 2010   #152
jason786

Windows 7 Ultimate 64-bit
 
 

Ok, I'm going to leave my keyboard, mouse, monitor and wireless adapter plugged in
My System SpecsSystem Spec
06 Jul 2010   #153
jason786

Windows 7 Ultimate 64-bit
 
 

Heres another blue screen, first one since the 2nd of July, the rest have been random reboots
My System SpecsSystem Spec
.

06 Jul 2010   #154
Tews

64-bit Windows 8.1 Pro
 
 

The analysis for your .dmp file is inconclusive. In light of all of the problems that you are having, I would return the computer for replacement...

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 101, {31, 0, fffff88002f64180, 2}

Unable to load image \SystemRoot\system32\DRIVERS\Dnetr28ux.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Dnetr28ux.sys
*** ERROR: Module load completed but symbols could not be loaded for Dnetr28ux.sys
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

CLOCK_WATCHDOG_TIMEOUT (101)
An expected clock interrupt was not received on a secondary processor in an
MP system within the allocated interval. This indicates that the specified
processor is hung and not processing interrupts.
Arguments:
Arg1: 0000000000000031, Clock interrupt time out interval in nominal clock ticks.
Arg2: 0000000000000000, 0.
Arg3: fffff88002f64180, The PRCB address of the hung processor.
Arg4: 0000000000000002, 0.

Debugging Details:
------------------


BUGCHECK_STR:  CLOCK_WATCHDOG_TIMEOUT_4_PROC

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP

PROCESS_NAME:  System

CURRENT_IRQL:  d



STACK_COMMAND:  kb

SYMBOL_NAME:  ANALYSIS_INCONCLUSIVE

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: Unknown_Module

IMAGE_NAME:  Unknown_Image

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_CLOCK_WATCHDOG_TIMEOUT_4_PROC_VRF_ANALYSIS_INCONCLUSIVE

BUCKET_ID:  X64_CLOCK_WATCHDOG_TIMEOUT_4_PROC_VRF_ANALYSIS_INCONCLUSIVE

Followup: MachineOwner
My System SpecsSystem Spec
06 Jul 2010   #155
jason786

Windows 7 Ultimate 64-bit
 
 

Quote   Quote: Originally Posted by Tews View Post
The analysis for your .dmp file is inconclusive. In light of all of the problems that you are having, I would return the computer for replacement...

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 101, {31, 0, fffff88002f64180, 2}

Unable to load image \SystemRoot\system32\DRIVERS\Dnetr28ux.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Dnetr28ux.sys
*** ERROR: Module load completed but symbols could not be loaded for Dnetr28ux.sys
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

CLOCK_WATCHDOG_TIMEOUT (101)
An expected clock interrupt was not received on a secondary processor in an
MP system within the allocated interval. This indicates that the specified
processor is hung and not processing interrupts.
Arguments:
Arg1: 0000000000000031, Clock interrupt time out interval in nominal clock ticks.
Arg2: 0000000000000000, 0.
Arg3: fffff88002f64180, The PRCB address of the hung processor.
Arg4: 0000000000000002, 0.

Debugging Details:
------------------


BUGCHECK_STR:  CLOCK_WATCHDOG_TIMEOUT_4_PROC

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP

PROCESS_NAME:  System

CURRENT_IRQL:  d



STACK_COMMAND:  kb

SYMBOL_NAME:  ANALYSIS_INCONCLUSIVE

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: Unknown_Module

IMAGE_NAME:  Unknown_Image

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_CLOCK_WATCHDOG_TIMEOUT_4_PROC_VRF_ANALYSIS_INCONCLUSIVE

BUCKET_ID:  X64_CLOCK_WATCHDOG_TIMEOUT_4_PROC_VRF_ANALYSIS_INCONCLUSIVE

Followup: MachineOwner
Yea, will phone up now

oh yeah, one more thing, on vista, my computer used to freeze regularly, like every 20 seconds it would just freeze and suddenly continue, and it would be this literally every 20 seconds, then when I got windows 7 this problem stopped

However, when I first got the PC, it came with vista and I didn't have this problem

although recently, when my Hard drive crashed, I tried putting vista on, and again it froze every so often.. not sure if this is related to the processor or something?
My System SpecsSystem Spec
06 Jul 2010   #156
Tews

64-bit Windows 8.1 Pro
 
 

Its entirely possible, but I would still return it for repair/replacement...
My System SpecsSystem Spec
06 Jul 2010   #157
jason786

Windows 7 Ultimate 64-bit
 
 

I have to call tomorrow morning :/

But I just shut down my computer, and came back to a blue screen, this one was prevented by driver verifier
My System SpecsSystem Spec
06 Jul 2010   #158
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Hello Jason,

This time it's pointing to D-link Wi-Fi usb adapter i.e. Dnetr28ux.sys that has caused the crash. You could remove the Drivers and reinstall it. It's also possible it might hardware itself that is the problem.

Good Luck,
Captain
My System SpecsSystem Spec
06 Jul 2010   #159
jason786

Windows 7 Ultimate 64-bit
 
 

Quote   Quote: Originally Posted by Capt.Jack Sparrow View Post
Hello Jason,

This time it's pointing to D-link Wi-Fi usb adapter i.e. Dnetr28ux.sys that has caused the crash. You could remove the Drivers and reinstall it. It's also possible it might hardware itself that is the problem.

Good Luck,
Captain
I reinstalled the drivers, and just tried to shut down my PC for the night, and was given a blue screen

I wonder if it's the same one
My System SpecsSystem Spec
06 Jul 2010   #160
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by jason786 View Post
Quote   Quote: Originally Posted by Capt.Jack Sparrow View Post
Hello Jason,

This time it's pointing to D-link Wi-Fi usb adapter i.e. Dnetr28ux.sys that has caused the crash. You could remove the Drivers and reinstall it. It's also possible it might hardware itself that is the problem.

Good Luck,
Captain
I reinstalled the drivers, and just tried to shut down my PC for the night, and was given a blue screen

I wonder if it's the same one
Yes Jason it's the same driver !!
My System SpecsSystem Spec
Reply

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