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Windows 7: Help Please

24 Jun 2010   #11
joker007

Windows 7 Home Premium 64 bit
 
 

Hi again Guys. Unfortunately the BSOD is back with a vengeance! I'm running safe mode at the moment. It took ages for the PC just to post. I had the " BIOS ROM checksum error" Keyboard or no keyboard present, detecting floppy drive a media. Insert system disk and press enter. Attached mini dump file. Thanks Guys.


My System SpecsSystem Spec
.
24 Jun 2010   #12
Dwarf

Windows 8.1 Pro RTM x64
 
 

Try replacing the motherboard battery (typically type CR2032) and resetting the BIOS to its defaults.
My System SpecsSystem Spec
24 Jun 2010   #13
joker007

Windows 7 Home Premium 64 bit
 
 

I will pick up a replacement battery asap. What actually caused the crash in the first place though? Did the mini dump reveal the culprit?
My System SpecsSystem Spec
.

24 Jun 2010   #14
Lordbob75

Windows 7 Ultimate x64, Mint 9
 
 

Quote   Quote: Originally Posted by joker007 View Post
I will pick up a replacement battery asap. What actually caused the crash in the first place though? Did the mini dump reveal the culprit?
Quote   Quote: Originally Posted by Lordbob75 View Post
This one is caused by your EVGA Precision tools. I would remove it, or update it.

Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File  [C:\Users\David\AppData\Local\Temp\7zOCACE.tmp\062410-52609-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is:  SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`02a0d000 PsLoadedModuleList =  0xfffff800`02c4ae50
Debug session time: Wed Jun 23 15:58:29.930 2010 (UTC - 7:00)
System Uptime: 0 days 0:25:26.727
Loading Kernel Symbols
...............................................................
................................................................
.............................
Loading User Symbols
Loading unloaded module list
......
*******************************************************************************
*                                                                              *
*                        Bugcheck Analysis                                     *
*                                                                              *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C4, {f6, fc, fffffa800454c060, fffff88007928522}

Unable to load image \??\C:\Program Files (x86)\MSI  Afterburner\RTCore64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for RTCore64.sys
*** ERROR: Module load completed but symbols could not be loaded for  RTCore64.sys
Probably caused by : RTCore64.sys ( RTCore64+1522 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                              *
*                        Bugcheck Analysis                                     *
*                                                                              *
*******************************************************************************

DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
A device driver attempting to corrupt the system has been caught.  This  is
because the driver was specified in the registry as being suspect (by  the
administrator) and the kernel has enabled substantial checking of this  driver.
If the driver attempts to corrupt the system, bugchecks 0xC4, 0xC1 and  0xA will
be among the most commonly seen crashes.
Arguments:
Arg1: 00000000000000f6, Referencing user handle as KernelMode.
Arg2: 00000000000000fc, Handle value being referenced.
Arg3: fffffa800454c060, Address of the current process.
Arg4: fffff88007928522, Address inside the driver that is performing the  incorrect reference.

Debugging Details:
------------------


BUGCHECK_STR:  0xc4_f6

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP

PROCESS_NAME:  MSIAfterburner

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff80002f073dc to fffff80002a7d600

STACK_TEXT:  
fffff880`07d955a8 fffff800`02f073dc : 00000000`000000c4  00000000`000000f6 00000000`000000fc fffffa80`0454c060 : nt!KeBugCheckEx
fffff880`07d955b0 fffff800`02f1cae4 : 00000000`000000fc  fffffa80`0454c060 00000000`00000002 00000000`00000001 :  nt!VerifierBugCheckIfAppropriate+0x3c
fffff880`07d955f0 fffff800`02cd9580 : 00000000`00000000  fffff880`07d95820 00000000`00000000 00000000`00000000 :  nt!VfCheckUserHandle+0x1b4
fffff880`07d956d0 fffff800`02d55425 : 00000000`00000000  00000000`000f001f 00000000`00000000 fffff800`02d55400 : nt! ??  ::NNGAKEGL::`string'+0x20e1e
fffff880`07d957a0 fffff800`02f1c878 : 00000000`00000004  00000000`00000002 fffff880`07d95890 fffff800`02a78df0 :  nt!ObReferenceObjectByHandle+0x25
fffff880`07d957f0 fffff880`07928522 : 00000000`fdac0000  00000000`00000002 00000000`00000004 fffff800`00000000 :  nt!VerifierObReferenceObjectByHandle+0x48
fffff880`07d95840 00000000`fdac0000 : 00000000`00000002  00000000`00000004 fffff800`00000000 fffff880`07d958c8 : RTCore64+0x1522
fffff880`07d95848 00000000`00000002 : 00000000`00000004  fffff800`00000000 fffff880`07d958c8 00000000`00000000 : 0xfdac0000
fffff880`07d95850 00000000`00000004 : fffff800`00000000  fffff880`07d958c8 00000000`00000000 fffff800`02d996b7 : 0x2
fffff880`07d95858 fffff800`00000000 : fffff880`07d958c8  00000000`00000000 fffff800`02d996b7 fffff800`02d996b7 : 0x4
fffff880`07d95860 fffff880`07d958c8 : 00000000`00000000  fffff800`02d996b7 fffff800`02d996b7 fffffa80`060acf40 :  0xfffff800`00000000
fffff880`07d95868 00000000`00000000 : fffff800`02d996b7  fffff800`02d996b7 fffffa80`060acf40 fffff800`02d996b7 :  0xfffff880`07d958c8


STACK_COMMAND:  kb

FOLLOWUP_IP: 
RTCore64+1522
fffff880`07928522 85c0            test    eax,eax

SYMBOL_STACK_INDEX:  6

SYMBOL_NAME:  RTCore64+1522

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: RTCore64

IMAGE_NAME:  RTCore64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  42941d90

FAILURE_BUCKET_ID:  X64_0xc4_f6_VRF_RTCore64+1522

BUCKET_ID:  X64_0xc4_f6_VRF_RTCore64+1522

Followup: MachineOwner
---------
~Lordbob
~Lordbob
My System SpecsSystem Spec
24 Jun 2010   #15
joker007

Windows 7 Home Premium 64 bit
 
 

Hi LordBob. I uninstalled The evga tools as soon as that crash last night. The mini dump I have posted today is a fresh BSOD unfortunately. I would be grateful if you could have a look for me. Attached latest mini dump.
My System SpecsSystem Spec
24 Jun 2010   #16
Lordbob75

Windows 7 Ultimate x64, Mint 9
 
 

Caused by a system driver. Try opening an elevated command prompt and type sfc /scannow. What does it say?

Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\David\AppData\Local\Temp\7zO34DD.tmp\062410-23671-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`02a5a000 PsLoadedModuleList = 0xfffff800`02c97e50
Debug session time: Thu Jun 24 07:01:36.176 2010 (UTC - 7:00)
System Uptime: 0 days 0:12:00.036
Loading Kernel Symbols
...............................................................
................................................................
...........................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {0, 2, 1, fffff88000cc2e29}

Probably caused by : intelppm.sys ( intelppm!PerfSelectionPTStates+f5 )

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 0000000000000000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, value 0 = read operation, 1 = write operation
Arg4: fffff88000cc2e29, address which referenced memory

Debugging Details:
------------------


WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff80002d020e0
 0000000000000000 

CURRENT_IRQL:  2

FAULTING_IP: 
intelppm!PerfSelectionPTStates+f5
fffff880`00cc2e29 8908            mov     dword ptr [rax],ecx

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP

BUGCHECK_STR:  0xD1

PROCESS_NAME:  iexplore.exe

TRAP_FRAME:  fffff880009b0c90 -- (.trap 0xfffff880009b0c90)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000000
rdx=fffff98005d60fa0 rsi=0000000000000000 rdi=0000000000000000
rip=fffff88000cc2e29 rsp=fffff880009b0e28 rbp=fffffa8005b78508
 r8=0000000000000000  r9=0000000000000063 r10=0000000000000003
r11=fffff980062d0fc0 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
intelppm!PerfSelectionPTStates+0xf5:
fffff880`00cc2e29 8908            mov     dword ptr [rax],ecx ds:8450:00000000`00000000=????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002ac9b69 to fffff80002aca600

STACK_TEXT:  
fffff880`009b0b48 fffff800`02ac9b69 : 00000000`0000000a 00000000`00000000 00000000`00000002 00000000`00000001 : nt!KeBugCheckEx
fffff880`009b0b50 fffff800`02ac87e0 : fffff800`02ad6a35 fffff980`05d60fa0 00000000`00000000 fffff880`009b0d20 : nt!KiBugCheckDispatch+0x69
fffff880`009b0c90 fffff880`00cc2e29 : fffff800`02b853f0 00000000`00000064 00000000`00000014 00000000`00000028 : nt!KiPageFault+0x260
fffff880`009b0e28 fffff800`02b853f0 : 00000000`00000064 00000000`00000014 00000000`00000028 00000000`00000002 : intelppm!PerfSelectionPTStates+0xf5
fffff880`009b0e30 fffff800`02b85b8d : 00000000`00000000 00000000`00000001 00000000`00000000 00000000`00000002 : nt!PpmPerfSelectProcessorState+0x1c0
fffff880`009b0e90 fffff800`02b831fc : fffff880`02fd5180 00000000`00000000 fffff800`02c6c310 00000000`00000000 : nt!PpmPerfSelectProcessorStates+0xbd
fffff880`009b0ed0 fffff800`02ad5cdc : fffff880`02fd5180 fffffa80`0000b3f0 fffffa80`053a5050 00000000`000000ef : nt!PpmCheckRun+0x8c
fffff880`009b0f00 fffff800`02ad0765 : 3327b777`1076e1bb fffffa80`04d8e060 00000000`00000000 fffff800`02b83170 : nt!KiRetireDpcList+0x1bc
fffff880`009b0fb0 fffff800`02ad057c : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KyRetireDpcList+0x5
fffff880`0990fbf0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDispatchInterruptContinue


STACK_COMMAND:  kb

FOLLOWUP_IP: 
intelppm!PerfSelectionPTStates+f5
fffff880`00cc2e29 8908            mov     dword ptr [rax],ecx

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  intelppm!PerfSelectionPTStates+f5

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: intelppm

IMAGE_NAME:  intelppm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc0fd

FAILURE_BUCKET_ID:  X64_0xD1_VRF_intelppm!PerfSelectionPTStates+f5

BUCKET_ID:  X64_0xD1_VRF_intelppm!PerfSelectionPTStates+f5

Followup: MachineOwner
---------
~Lordbob
My System SpecsSystem Spec
24 Jun 2010   #17
joker007

Windows 7 Home Premium 64 bit
 
 

Windows Resource Protection did not find any integrity violations. Any idea's?
My System SpecsSystem Spec
24 Jun 2010   #18
Lordbob75

Windows 7 Ultimate x64, Mint 9
 
 

Quote   Quote: Originally Posted by joker007 View Post
Windows Resource Protection did not find any integrity violations. Any idea's?
Try a repair install.

~Lordbob
My System SpecsSystem Spec
24 Jun 2010   #19
CarlTR6

Windows 7 Ultimate 32 bit
 
 

I found an older driver.

jraid.sys Fri Nov 21 10:05:26 2008 (4926CE36)

I suggest you update it if you can. It is a RAID driver - JMicron JR036X RAID Driver or JMicron JMB36X RAID Driver belongs to the software JMicron JR036X RAID Driver or JMicron JMB36X RAID Driver by JMicron Technology Corp.
My System SpecsSystem Spec
28 Jun 2010   #20
joker007

Windows 7 Home Premium 64 bit
 
 

Hi Carl. I've removed that driver as I am not using RAID so hopefully things will now improve. Will let you know if I get another BSOD. Thanks for all of help, much appreciated.
My System SpecsSystem Spec
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