I have 1 user who's screen just freezes and very rarely does a dump file. I managed to just get one and am attaching it. Can someone please look and help me figure out what is going on there. The computer isnt giving me any errors or any help at all. I ran a memtest and that came out fine. I also have all the updates and video card updates.
Welcome
Your code indicates the difficult to diagnose code 124
https://www.sevenforums.com/crash-loc...-what-try.html
Using the date of July 13, 2009. There appears to be only 2 drivers that are outdated and need to be replaced.Code:Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64 Copyright (c) Microsoft Corporation. All rights reserved. Loading Dump File [C:\Users\richc46\AppData\Local\Temp\Temp1_greg%20dump%20file[1].zip\greg dump file.dmp] Mini Kernel Dump File: Only registers and stack trace are available Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols Executable search path is: Windows 7 Kernel Version 7600 MP (8 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Built by: 7600.16539.amd64fre.win7_gdr.100226-1909 Machine Name: Kernel base = 0xfffff800`01e67000 PsLoadedModuleList = 0xfffff800`020a4e50 Debug session time: Thu Jun 24 13:10:18.636 2010 (GMT-4) System Uptime: 0 days 0:00:13.136 Loading Kernel Symbols .................................................. Loading User Symbols Mini Kernel Dump does not contain unloaded driver list ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 124, {0, fffffa800acea8f8, 0, 0} Probably caused by : hardware Followup: MachineOwner --------- 7: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* WHEA_UNCORRECTABLE_ERROR (124) A fatal hardware error has occurred. Parameter 1 identifies the type of error source that reported the error. Parameter 2 holds the address of the WHEA_ERROR_RECORD structure that describes the error conditon. Arguments: Arg1: 0000000000000000, Machine Check Exception Arg2: fffffa800acea8f8, Address of the WHEA_ERROR_RECORD structure. Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value. Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value. Debugging Details: ------------------ BUGCHECK_STR: 0x124_GenuineIntel DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT PROCESS_NAME: System CURRENT_IRQL: 0 STACK_TEXT: fffff880`021a06f0 fffff800`02121a79 : fffffa80`0acea8d0 fffffa80`09d97b60 fffffa80`32706e00 00000000`00000084 : nt!WheapCreateLiveTriageDump+0x6c fffff880`021a0c10 fffff800`020035a7 : fffffa80`0acea8d0 fffff800`0207c5f8 fffffa80`09d97b60 00000002`00000005 : nt!WheapCreateTriageDumpFromPreviousSession+0x49 fffff880`021a0c40 fffff800`01f6bb85 : fffff800`020de360 fffff800`020d8d80 00000000`00000000 fffffa80`09d97b60 : nt!WheapProcessWorkQueueItem+0x57 fffff880`021a0c80 fffff800`01ee4861 : fffff800`01fd8f00 fffff800`01f6bb60 fffffa80`09d97b00 00000000`00000000 : nt!WheapWorkQueueWorkerRoutine+0x25 fffff880`021a0cb0 fffff800`0217ca86 : fcd5fcd5`c187c187 fffffa80`09d97b60 00000000`00000080 fffffa80`09ce09e0 : nt!ExpWorkerThread+0x111 fffff880`021a0d40 fffff800`01eb5b06 : fffff880`020a4180 fffffa80`09d97b60 fffff880`020af0c0 16101610`25da25da : nt!PspSystemThreadStartup+0x5a fffff880`021a0d80 00000000`00000000 : fffff880`021a1000 fffff880`0219b000 fffff880`025c24b0 00000000`00000000 : nt!KxStartSystemThread+0x16 STACK_COMMAND: kb FOLLOWUP_NAME: MachineOwner MODULE_NAME: hardware IMAGE_NAME: hardware DEBUG_FLR_IMAGE_TIMESTAMP: 0 FAILURE_BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_MAE_PRV BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_MAE_PRV Followup: MachineOwner --------- 7: kd> LMTSMN Unknown option 'T' Unknown option 'S' start end module name Mini Kernel Dump does not contain unloaded driver list 7: kd> lmtsmn start end module name fffff880`00fa3000 fffff880`00ffa000 ACPI ACPI.sys Mon Jul 13 19:19:34 2009 (4A5BC106) fffff880`0106d000 fffff880`01078000 amdxata amdxata.sys Tue May 19 13:56:59 2009 (4A12F2EB) fffff880`00e27000 fffff880`00e30000 atapi atapi.sys Mon Jul 13 19:19:47 2009 (4A5BC113) fffff880`01043000 fffff880`0106d000 ataport ataport.SYS Mon Jul 13 19:19:52 2009 (4A5BC118) fffff880`00e30000 fffff880`00ef0000 CI CI.dll Mon Jul 13 21:32:13 2009 (4A5BE01D) fffff880`0198f000 fffff880`019bf000 CLASSPNP CLASSPNP.SYS Mon Jul 13 19:19:58 2009 (4A5BC11E) fffff880`00ce9000 fffff880`00d47000 CLFS CLFS.SYS Mon Jul 13 19:19:57 2009 (4A5BC11D) fffff880`01142000 fffff880`011b5000 cng cng.sys Mon Jul 13 19:49:40 2009 (4A5BC814) fffff880`019bf000 fffff880`019cd000 crashdmp crashdmp.sys Mon Jul 13 20:01:01 2009 (4A5BCABD) fffff880`01979000 fffff880`0198f000 disk disk.sys Mon Jul 13 19:19:57 2009 (4A5BC11D) fffff880`019d9000 fffff880`019e2000 dump_atapi dump_atapi.sys Mon Jul 13 19:19:47 2009 (4A5BC113) fffff880`019cd000 fffff880`019d9000 dump_ataport dump_ataport.sys Mon Jul 13 19:19:47 2009 (4A5BC113) fffff880`019e2000 fffff880`019f5000 dump_dumpfve dump_dumpfve.sys Mon Jul 13 19:21:51 2009 (4A5BC18F) fffff880`010c4000 fffff880`010d8000 fileinfo fileinfo.sys Mon Jul 13 19:34:25 2009 (4A5BC481) fffff880`01078000 fffff880`010c4000 fltmgr fltmgr.sys Mon Jul 13 19:19:59 2009 (4A5BC11F) fffff880`0122b000 fffff880`01235000 Fs_Rec Fs_Rec.sys Mon Jul 13 19:19:45 2009 (4A5BC111) fffff880`0193f000 fffff880`01979000 fvevol fvevol.sys Fri Sep 25 22:34:26 2009 (4ABD7DB2) fffff880`0142b000 fffff880`01475000 fwpkclnt fwpkclnt.sys Mon Jul 13 19:21:08 2009 (4A5BC164) fffff800`01e1e000 fffff800`01e67000 hal hal.dll Mon Jul 13 21:27:36 2009 (4A5BDF08) fffff880`01936000 fffff880`0193f000 hwpolicy hwpolicy.sys Mon Jul 13 19:19:22 2009 (4A5BC0FA) fffff880`00c10000 fffff880`00c30000 jraid jraid.sys Thu Oct 29 04:14:20 2009 (4AE94EDC) fffff800`00ba4000 fffff800`00bae000 kdcom kdcom.dll Mon Jul 13 21:31:07 2009 (4A5BDFDB) fffff880`01200000 fffff880`0121a000 ksecdd ksecdd.sys Mon Jul 13 19:20:54 2009 (4A5BC156) fffff880`01400000 fffff880`0142b000 ksecpkg ksecpkg.sys Fri Dec 11 01:03:32 2009 (4B21E0B4) fffff880`00c91000 fffff880`00cd5000 mcupdate mcupdate.dll Mon Jul 13 21:29:10 2009 (4A5BDF66) fffff880`00c5f000 fffff880`00c79000 mountmgr mountmgr.sys Mon Jul 13 19:19:54 2009 (4A5BC11A) fffff880`00e09000 fffff880`00e13000 msisadrv msisadrv.sys Mon Jul 13 19:19:26 2009 (4A5BC0FE) fffff880`010e4000 fffff880`01142000 msrpc msrpc.sys Mon Jul 13 19:21:32 2009 (4A5BC17C) fffff880`01924000 fffff880`01936000 mup mup.sys Mon Jul 13 19:23:45 2009 (4A5BC201) fffff880`0149d000 fffff880`0158f000 ndis ndis.sys Mon Jul 13 19:21:40 2009 (4A5BC184) fffff880`0158f000 fffff880`015ef000 NETIO NETIO.SYS Mon Jul 13 19:21:46 2009 (4A5BC18A) fffff800`01e67000 fffff800`02443000 nt ntkrnlmp.exe Sat Feb 27 02:55:23 2010 (4B88CFEB) fffff880`0124b000 fffff880`013ee000 Ntfs Ntfs.sys Mon Jul 13 19:20:47 2009 (4A5BC14F) fffff880`00d7a000 fffff880`00d8f000 partmgr partmgr.sys Mon Jul 13 19:19:58 2009 (4A5BC11E) fffff880`00d47000 fffff880`00d7a000 pci pci.sys Mon Jul 13 19:19:51 2009 (4A5BC117) fffff880`00e20000 fffff880`00e27000 pciide pciide.sys Mon Jul 13 19:19:49 2009 (4A5BC115) fffff880`00c00000 fffff880`00c10000 PCIIDEX PCIIDEX.SYS Mon Jul 13 19:19:48 2009 (4A5BC114) fffff880`0121a000 fffff880`0122b000 pcw pcw.sys Mon Jul 13 19:19:27 2009 (4A5BC0FF) fffff880`00cd5000 fffff880`00ce9000 PSHED PSHED.dll Mon Jul 13 21:32:23 2009 (4A5BE027) fffff880`010d8000 fffff880`010e3e00 PxHlpa64 PxHlpa64.sys Tue Jun 23 19:16:35 2009 (4A416253) fffff880`018ea000 fffff880`01924000 rdyboost rdyboost.sys Mon Jul 13 19:34:34 2009 (4A5BC48A) fffff880`00c30000 fffff880`00c5f000 SCSIPORT SCSIPORT.SYS Mon Jul 13 20:01:04 2009 (4A5BCAC0) fffff880`01600000 fffff880`017fd000 tcpip tcpip.sys Mon Jul 13 19:25:34 2009 (4A5BC26E) fffff880`00e13000 fffff880`00e20000 vdrvroot vdrvroot.sys Mon Jul 13 20:01:31 2009 (4A5BCADB) fffff880`01475000 fffff880`01485000 vmstorfl vmstorfl.sys Mon Jul 13 19:42:54 2009 (4A5BC67E) fffff880`00d8f000 fffff880`00da4000 volmgr volmgr.sys Mon Jul 13 19:19:57 2009 (4A5BC11D) fffff880`00da4000 fffff880`00e00000 volmgrx volmgrx.sys Mon Jul 13 19:20:33 2009 (4A5BC141) fffff880`01896000 fffff880`018e2000 volsnap volsnap.sys Mon Jul 13 19:20:08 2009 (4A5BC128) fffff880`00ef0000 fffff880`00f94000 Wdf01000 Wdf01000.sys Mon Jul 13 19:22:07 2009 (4A5BC19F) fffff880`00f94000 fffff880`00fa3000 WDFLDR WDFLDR.SYS Mon Jul 13 19:19:54 2009 (4A5BC11A) fffff880`00e00000 fffff880`00e09000 WMILIB WMILIB.SYS Mon Jul 13 19:19:51 2009 (4A5BC117) Mini Kernel Dump does not contain unloaded driver list
amdxata.sys Tue May 19 13:56:59 2009 (4A12F2EB)
PxHlpa64.sys Tue Jun 23 19:16:35 2009 (4A416253)
Follow the advice given in the link above. Perform a complete virus scan.
Using memtest86 perform a memory test.
http://memtest.org/
The report mentions that the cause is probably hardware related.
After you have followed the above procedure, post any new dump files for assistance.
Last edited by richc46; 25 Jun 2010 at 04:25.
Make sure that you read my whole report. I posted a little at time, to avoid losing unsaved work. I was not done when you posted. Take care and I wish you the best
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