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Windows 7: Crashing

29 Jun 2010   #31
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Ok we go one thing at a time, not to overwhelm you. Do the memory test.

I will even give you the basic instructions on how it is done.
http://www.geekstogo.com/forum/Guide...6-t246994.html


My System SpecsSystem Spec
.
29 Jun 2010   #32
CarlTR6

Windows 7 Ultimate 32 bit
 
 

Very good on removing SPTD.sys. You have eliminated one definite problem.

This one is a stop error code of 7F.
Quote:
STOP 0x0000007E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

Usual causes: Insufficient disk space, Device driver, Video card, BIOS, Breakpoint with no debugger attached, Hardware incompatibility, Faulty system service, Memory, 3rd party remote control
The dump file blames memory corruption. It can be bad RAM; but there are several things that can cause memory corruption besides bad RAM.
Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Owner\AppData\Local\Temp\Temp1_062910-18205-01.zip\062910-18205-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*Symbol information
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`02e4d000 PsLoadedModuleList = 0xfffff800`0308ae50
Debug session time: Tue Jun 29 10:43:19.296 2010 (GMT-4)
System Uptime: 0 days 0:00:10.748
Loading Kernel Symbols
...............................................................
...........................................
Loading User Symbols
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 7F, {8, 80050031, 6f8, fffff8800150835a}

Probably caused by : memory_corruption

Followup: memory_corruption
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

UNEXPECTED_KERNEL_MODE_TRAP (7f)
This means a trap occurred in kernel mode, and it's a trap of a kind
that the kernel isn't allowed to have/catch (bound trap) or that
is always instant death (double fault).  The first number in the
bugcheck params is the number of the trap (8 = double fault, etc)
Consult an Intel x86 family manual to learn more about what these
traps are. Here is a *portion* of those codes:
If kv shows a taskGate
        use .tss on the part before the colon, then kv.
Else if kv shows a trapframe
        use .trap on that value
Else
        .trap on the appropriate frame will show where the trap was taken
        (on x86, this will be the ebp that goes with the procedure KiTrap)
Endif
kb will then show the corrected stack.
Arguments:
Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
Arg2: 0000000080050031
Arg3: 00000000000006f8
Arg4: fffff8800150835a

Debugging Details:
------------------


BUGCHECK_STR:  0x7f_8

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  CODE_CORRUPTION

PROCESS_NAME:  System

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff80002ebcb69 to fffff80002ebd600

STACK_TEXT:  
fffff800`043dcd28 fffff800`02ebcb69 : 00000000`0000007f 00000000`00000008 00000000`80050031 00000000`000006f8 : nt!KeBugCheckEx
fffff800`043dcd30 fffff800`02ebb032 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiBugCheckDispatch+0x69
fffff800`043dce70 fffff880`0150835a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDoubleFaultAbort+0xb2
80000000`00000004 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ndis!ndisMergeOffloadCapsAndRegistry+0xa


STACK_COMMAND:  kb

CHKIMG_EXTENSION: !chkimg -lo 50 -db !ndis
20 errors : !ndis (fffff88001508017-fffff88001508f97)
fffff88001508010  48  83  ec  20  4c  8b  42 *88  45  33  c9  4c  8b  f1  48  8b H.. L.B.E3.L..H.
...
fffff88001508090  c9  eb  59  66  3b  f8  74 *71  0f  b7  c7  41  0f  b7  0c  40 ..Yf;.tq...A...@
...
fffff880015080d0  66  d1  e8  66  3b  f0  75 *00  66  8b  54  24  60  45  33  c9 f..f;.u.f.T$`E3.
...
fffff88001508150  0d  a3  19  04  00  44  8b *58  b8  01  00  00  00  42  87  04 .....D.X.....B..
...
fffff88001508310  00  00  44  3b  c6  72  14 *cc  8b  c6  e8  71  0c  fe  ff  c6 ..D;.r.....q....
...
fffff88001508350  48  89  5c  24  08  48  89 *f4  24  10  57  48  83  ec  20  80 H.\$.H..$.WH.. .
...
fffff88001508390  ff  ff  73  0c  21  42  30 *09  72  24  89  72  28  89  72  2c ..s.!B0.r$.r(.r,
...
fffff88001508450  10  75  03  89  73  0c  f6 *07  74  13  00  00  40  74  03  21 .u..s...t...@t.!
...
fffff880015084d0  0e  73  05  33  c0  89  43 *cc  8b  4b  4c  ba  bb  00  00  c0 .s.3..C..KL.....
...
fffff88001508610  3a  a7  75  5c  66  39  42 *82  72  56  80  7a  01  01  72  50 :.u\f9B.rV.z..rP
...
fffff88001508910  90  90  90  90  90  90  90 *10  90  90  90  90  90  90  90  90 ................
...
fffff88001508ad0  f6  05  15  14  04  00  04 *f4  65  8a  0d  9b  11  04  00  41 ........e......A
...
fffff88001508b10  c0  41  0f  4f  c9  88  0d *df  11  04  00  41  3a  c9  75  1e .A.O.......A:.u.
...
fffff88001508b50  48  89  5c  24  08  48  89 *ec  24  10  48  89  74  24  18  57 H.\$.H..$.H.t$.W
...
fffff88001508b90  41  b8  4e  44  77  31  33 *49  8b  d2  ff  15  d8  1b  03  00 A.NDw13I........
...
fffff88001508c50  41  0f  b7  44  24  22  66 *09  45  22  41  0f  b7  44  24  24 A..D$"f.E"A..D$$
...
fffff88001508c90  00  00  49  8d  94  24  38 *82  00  00  41  b8  04  02  00  00 ..I..$8...A.....
...
fffff88001508d10  8b  d9  bf  3c  04  00  00 *c8  8d  4c  24  20  48  8b  d3  4c ...<.....L$ H..L
...
fffff88001508d50  7b  02  89  43  0c  8b  44 *a4  30  bf  04  02  00  00  89  43 {..C..D.0......C
...
fffff88001508f90  24  44  41  23  c8  89  43 *dc  8b  44  24  48  89  4b  58  89 $DA#..C..D$H.KX.

MODULE_NAME: memory_corruption

IMAGE_NAME:  memory_corruption

FOLLOWUP_NAME:  memory_corruption

DEBUG_FLR_IMAGE_TIMESTAMP:  0

MEMORY_CORRUPTOR:  STRIDE

FAILURE_BUCKET_ID:  X64_MEMORY_CORRUPTION_STRIDE

BUCKET_ID:  X64_MEMORY_CORRUPTION_STRIDE

Followup: memory_corruption
---------
Richard's advice is spot on. Follow his suggestion and run memtest86+. One of us on the BSOD team will be here if you have questions or problems. Richard will probably get back to you before I do.
My System SpecsSystem Spec
30 Jun 2010   #33
TruffleSniffer

Windows 7 64 Bit
 
 

Thanks rich46 for The Idiots guide lol it was easy to follow and to you carlTR6. I have downloaded file and burned it to disk I have verified that it has done as it should do unfortunately for me my grandson came in when I was out and turned on comp to go gaming before I had removed a stick of ram. The Memetest kicked in and when I returned home it had done 6 scans and was showing some 6348 Failures I don't know if this was due to having the 2 sticks of ram in so I will do another run tomorrow the correct way with 1 stick in for each test see if that shows as many failures thanks again guys be in touch but if the run done with 2 sticks in is anything like looks like I have a bad Ram Problem.
My System SpecsSystem Spec
.

30 Jun 2010   #34
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

We know that there is a problem, so its good if we find it. RAM is cheap.
My System SpecsSystem Spec
30 Jun 2010   #35
CarlTR6

Windows 7 Ultimate 32 bit
 
 

When you find a good stick, test that stick in each RAM slot to see if you have a bad slot on your motherboard.
My System SpecsSystem Spec
06 Jul 2010   #36
TruffleSniffer

Windows 7 64 Bit
 
 

Ok guys Update for you I ran the memtest one stick is ok other one is totally US sending it back under warranty I am using comp with just one stick and alls well up to now I will keep you informed on any further progress Many thanks again for your help.
My System SpecsSystem Spec
06 Jul 2010   #37
CarlTR6

Windows 7 Ultimate 32 bit
 
 

You are very welcome. I am glad you found your problem. I hope you will be up and running at full strength soon.
My System SpecsSystem Spec
22 Jul 2010   #38
TruffleSniffer

Windows 7 64 Bit
 
 

Okay Guys replaced the memory stick under warranty been running now for 2 days without any crashes or blue screens all looking good. Once again Many Thanks for your help in my hour of need.
My System SpecsSystem Spec
22 Jul 2010   #39
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

All that have helped are share your happiness
My System SpecsSystem Spec
25 Jul 2010   #40
CarlTR6

Windows 7 Ultimate 32 bit
 
 

Quote   Quote: Originally Posted by TruffleSniffer View Post
Okay Guys replaced the memory stick under warranty been running now for 2 days without any crashes or blue screens all looking good. Once again Many Thanks for your help in my hour of need.
I have been out of town and just now read the good news! Glad to hear you are running smoothly. Thanks for reporting back.
My System SpecsSystem Spec
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