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Windows 7: Blue screens, Windows 7, Need your help

24 Jun 2010   #11
CarlTR6

Windows 7 Ultimate 32 bit
 
 

Nuts, sorry the problem is not resolved. dxgmms1.sys is a directX driver and it may or may not be the cause. Now it is time to start looking at hardware. Here is link you might want to visit for more information regarding dxgmms1.sys.

dxgmms1.sys crash – Blue Screen Of Death

Please fill out your system information. Go to your User CP at the top of the page, look in the left column and click on Edit system specs. Filling in your specs will help us help you.

You can make this easier by downloading Speccy
.

This could be triggered by your video card. What card are you using?

If you are overclocking please return to stock settings.

Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder. Boot from the CD, and leave it running for at least 7 passes. Post back with your results.

If Memtest checks back clean after 7+ passes, follow these instructions for enabling driver verifier: Using Driver Verifier to identify issues with Drivers
Please follow these instructions in order to run it:
Quote:
Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
If that doesn't work, post back and we'll have to see about fixing the registry entry off-line.

More info on this at this link: Using Driver Verifier to identify issues with Windows drivers for advanced users


Next, Try this free video stress test: FurMark: Graphics Card Stability and Stress Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net

Please keep us updated on your progress.



My System SpecsSystem Spec
.
24 Jun 2010   #12
softgator

Windows 7 64Bit
 
 

Hello Carl, thank you for your time.
I have mentioned my system information in the first post: Everything is on stock settings.

Quote:
Motherboard: GIGABYTE GA-EX58-UD3R
CPU: i7 2.67GHz 920
Memory: OCZ 6144MB (2048MBX3) DDR3 1600 PLATINUM
GFX CARD: GAINWARD GeForce GTX260 216 SP 896MB DDR3
HDD: SAMSUNG F1 1TB 32MB SATA2 7200 RPM
PSU: PCP&COOLING SILENCER 610W
CASE: COOLERMASTER CM 690
Mouse & Keyboard: Logitech G5 + G15
Monitor: DELL ULTRASHARP 22" 2209WA
Please see the attached picture for my memtest results, please note that it got to 7 (and not just 5 as it shows in the picture) 'passes' with just 1 error showing in the picture.

Do you think the memory is valid or it can be faulty due to that error showing? I have ran the test with 3 sticks of ram (3X2GB) all-together.

Let me know what do you think and whether or not I should move on to the next step, driver verifier and then GPU stress check etc.

Thanks
My System SpecsSystem Spec
25 Jun 2010   #13
Lordbob75

Windows 7 Ultimate x64, Mint 9
 
 

Softgator, that would seem to indicate that you have a bad RAM stick. Now you need to isolate it. Open the case and remove all but one stick, then run the test again. Repeat this for all the RAM sticks.

~Lordbob
My System SpecsSystem Spec
.

25 Jun 2010   #14
softgator

Windows 7 64Bit
 
 

Hello,
I did another test while being away, attached the results of the new memtest (This test as well is with all 3 sticks), it doesn't somewhere say what stick is faulty in the results?

For how long would I need to run the test again on each stick?

And I remember once I had a problem with the memoy, memtest was giving an error as well (Old PC), updating the BIOS fixed it back then. Is it something that's worth checking this time?

Thanks
My System SpecsSystem Spec
25 Jun 2010   #15
ttran

Microsoft Window 7 Professional 32 bit
 
 

During the test with first stick, did you test it on different slot? If you continue to test, I think still at least 6, 7 passes.
It never hurt to try. Manufacture's site always give out the last update for Bios that can fix some problems (BSODs). Go ahead and do it

~Tuan
My System SpecsSystem Spec
25 Jun 2010   #16
softgator

Windows 7 64Bit
 
 

Hello,
There was no test with first stick, as mentioned, both tests were with the 3 sticks all together.
The slot on the motherboard can cause the errors as well?
7 passes takes about 7 hours each time, doing that on each stick and on different slots can take a very long time of memtesting
Thanks
My System SpecsSystem Spec
25 Jun 2010   #17
ttran

Microsoft Window 7 Professional 32 bit
 
 

For your first question: Yes, why not
Do one stick on different slot first. If no error-->slot ok. Then you don't have to test it on diffferent slot. Got what I meant???
My System SpecsSystem Spec
25 Jun 2010   #18
softgator

Windows 7 64Bit
 
 

Yes
I just updated my BIOS to the latest version, now I have F11, previously F6.
I will post back regarding the sticks after I will do some more testing.
Thanks
My System SpecsSystem Spec
25 Jun 2010   #19
CarlTR6

Windows 7 Ultimate 32 bit
 
 

Softgator, take a known good stick and test it in each slot. Five passes should do for these tests. After you determine that all of your slots are good, you can test the remaining sticks, singly, in any slot. Yes, it is involved and tedious; but it is the only way.
My System SpecsSystem Spec
25 Jun 2010   #20
Lordbob75

Windows 7 Ultimate x64, Mint 9
 
 

Looking at that screenshot, I can tell you that you have a bad RAM stick, maybe more than one.

The ways to test it can take a while yes, but the good news is that the bad sticks should show an error very quickly, so you don't need to run it for all 7 hours.

~Lordbob
My System SpecsSystem Spec
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 Blue screens, Windows 7, Need your help




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