Unexpected Shut Down - BSOD :(

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  1. Posts : 30
    Windows 7 Home Premium 32 bit
       #1

    Unexpected Shut Down - BSOD :(


    This has only happened once to me, but I'll attach the necessary files, if their is a problem, will this keep re-occurring? I only had a game running, Itunes and Documents open.
      My Computer


  2. Posts : 171
    Windows 7 Ultimate 64-bit
       #2

    tcpip.sys was the cause of one of your blue screens, I'm not too sure on what this does, but from my search results it looks like a virus scan would be a good idea

    The other seemed to be related to direct X, update all your direct X files, and check o see if your graphics drivers are update to date too

    Someone else should be able to assist you soon too :) But I suggest you try these for now
      My Computer


  3. Posts : 30
    Windows 7 Home Premium 32 bit
    Thread Starter
       #3

    Updating Help


    I'm not the best at this updating stuff, are you able to run me through on how to update this?
      My Computer


  4. Posts : 171
    Windows 7 Ultimate 64-bit
       #4

    XxGabrielxX said:
    I'm not the best at this updating stuff, are you able to run me through on how to update this?
    Yea, what I would do is

    Direct X can be found here, just download and run that, it should update all of you're direct x files

    After you do this, type
    sfc /scannow
    Into command prompt (found by clicking start, typing "cmd" into search box without the quotes and then right click command prompt and select run as administrator) this will check for corrupt system files

    As for graphics drivers, you can find the ones for your card here
      My Computer


  5. Posts : 30
    Windows 7 Home Premium 32 bit
    Thread Starter
       #5

    Virus Scan


    Virus scan complete, has healed an removed a few tracking files apparently, my graphics card is a HIS Radeon HD 5830 PCI express 2.1 1GB GDDR5
      My Computer


  6. Posts : 1,598
    Microsoft Window 7 Professional 32 bit
       #6

    Yes, for the ATi driver, please follow the link that Jason suggested
    Drivers & Support | GAME.AMD.COM
    Choose window 7-32 bit (which I think is your OS), download the package and install it

    ~Tuan
      My Computer


  7. Posts : 30
    Windows 7 Home Premium 32 bit
    Thread Starter
       #7

    Scan Done - Results


    I did the system scan :) It said "Windows Resource Protection did not find any integrity violations" is this a good thing, an many thanks for the link to the update sites, it's been such an easy process to follow.
      My Computer


  8. Posts : 1,598
    Microsoft Window 7 Professional 32 bit
       #8

    You are welcome. Jason did a good job inteprete your BSODs too:)
      My Computer


  9. Posts : 30
    Windows 7 Home Premium 32 bit
    Thread Starter
       #9

    So, i gather it is safe to say the problem has been remedied? Cause it only happened to me once an scared the begeezers out of me, an Jason thanks so much man, i couldn't have done this without your knowledge.
      My Computer


  10. Posts : 171
    Windows 7 Ultimate 64-bit
       #10

    XxGabrielxX said:
    So, i gather it is safe to say the problem has been remedied? Cause it only happened to me once an scared the begeezers out of me, an Jason thanks so much man, i couldn't have done this without your knowledge.
    ttran said:
    You are welcome. Jason did a good job inteprete your BSODs too:)
    Thanks both, but I wouldn't class the problem as being resolved just yet, try running your system as normal, but preferably play a game (to ensure your direct x is working) if you do not receive a blue screen after a week, then we can safely say that the problem has been solved.

    Just let us know
      My Computer


 
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