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Windows 7: Unexpected Shut Down - BSOD :(

25 Jun 2010   #1
XxGabrielxX

Windows 7 Home Premium 32 bit
 
 
Unexpected Shut Down - BSOD :(

This has only happened once to me, but I'll attach the necessary files, if their is a problem, will this keep re-occurring? I only had a game running, Itunes and Documents open.


My System SpecsSystem Spec
.
25 Jun 2010   #2
jason786

Windows 7 Ultimate 64-bit
 
 

tcpip.sys was the cause of one of your blue screens, I'm not too sure on what this does, but from my search results it looks like a virus scan would be a good idea

The other seemed to be related to direct X, update all your direct X files, and check o see if your graphics drivers are update to date too

Someone else should be able to assist you soon too But I suggest you try these for now
My System SpecsSystem Spec
25 Jun 2010   #3
XxGabrielxX

Windows 7 Home Premium 32 bit
 
 
Updating Help

I'm not the best at this updating stuff, are you able to run me through on how to update this?
My System SpecsSystem Spec
.

25 Jun 2010   #4
jason786

Windows 7 Ultimate 64-bit
 
 

Quote   Quote: Originally Posted by XxGabrielxX View Post
I'm not the best at this updating stuff, are you able to run me through on how to update this?
Yea, what I would do is

Direct X can be found here, just download and run that, it should update all of you're direct x files

After you do this, type
Quote:
sfc /scannow
Into command prompt (found by clicking start, typing "cmd" into search box without the quotes and then right click command prompt and select run as administrator) this will check for corrupt system files

As for graphics drivers, you can find the ones for your card here
My System SpecsSystem Spec
25 Jun 2010   #5
XxGabrielxX

Windows 7 Home Premium 32 bit
 
 
Virus Scan

Virus scan complete, has healed an removed a few tracking files apparently, my graphics card is a HIS Radeon HD 5830 PCI express 2.1 1GB GDDR5
My System SpecsSystem Spec
25 Jun 2010   #6
ttran

Microsoft Window 7 Professional 32 bit
 
 

Yes, for the ATi driver, please follow the link that Jason suggested
Drivers & Support | GAME.AMD.COM
Choose window 7-32 bit (which I think is your OS), download the package and install it

~Tuan
My System SpecsSystem Spec
25 Jun 2010   #7
XxGabrielxX

Windows 7 Home Premium 32 bit
 
 
Scan Done - Results

I did the system scan It said "Windows Resource Protection did not find any integrity violations" is this a good thing, an many thanks for the link to the update sites, it's been such an easy process to follow.
My System SpecsSystem Spec
25 Jun 2010   #8
ttran

Microsoft Window 7 Professional 32 bit
 
 

You are welcome. Jason did a good job inteprete your BSODs too
My System SpecsSystem Spec
25 Jun 2010   #9
XxGabrielxX

Windows 7 Home Premium 32 bit
 
 

So, i gather it is safe to say the problem has been remedied? Cause it only happened to me once an scared the begeezers out of me, an Jason thanks so much man, i couldn't have done this without your knowledge.
My System SpecsSystem Spec
25 Jun 2010   #10
jason786

Windows 7 Ultimate 64-bit
 
 

Quote   Quote: Originally Posted by XxGabrielxX View Post
So, i gather it is safe to say the problem has been remedied? Cause it only happened to me once an scared the begeezers out of me, an Jason thanks so much man, i couldn't have done this without your knowledge.
Quote   Quote: Originally Posted by ttran View Post
You are welcome. Jason did a good job inteprete your BSODs too
Thanks both, but I wouldn't class the problem as being resolved just yet, try running your system as normal, but preferably play a game (to ensure your direct x is working) if you do not receive a blue screen after a week, then we can safely say that the problem has been solved.

Just let us know
My System SpecsSystem Spec
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 Unexpected Shut Down - BSOD :(




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