Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: BSOD on startup with IRQL_NOT_LESS_OR_EQUAL message

25 Jun 2010   #1

BSOD on startup with IRQL_NOT_LESS_OR_EQUAL message


I am a Windows 7 user who is NOT techie. When I cold-boot the computer (not resume or anything like that) sometimes (not all the time) the startup is interrupted with this blue screen (I just learned in trying to research this that it's ominously called "The Blue Screen of Death" ~ yuck). After it takes a dump (giggling), I am referred to two choices: I can either launch start up repair or start normally.

I always try to start normally, and it will, maybe 50% of the time, start normally. The other 50% of the time, the BSOD appears and I have to witness this dump and then I get my two choices. Once or twice when I have launched start-up repair, I have been successful. Other times, I get that nasty message that it didn't work. Then, I have to resort to system restore, which only works some of the time. Eventually, after about an hour of going back and forth and begging/encouraging the computer to start up (I don't know how helpful my begging and encouraging are, but it really hasn't hurt, so I keep doing it), the computer will, indeed, start normally, and I never have to have the problem again until I reboot the machine. Then, I'm about 50% (just a guess on my part) likely to have a recurrence of the problem.

Can anyone tell me, step-by-step ('cause I'm good at following detailed instructions) how I can troubleshoot and resolve this issue? What additional information do you need, if any?

I can't thank you enough for being here and being willing to help me get through this. If I had the $$ I'd just bring the *(#$#@ computer to someone and tell 'em to fix it. But, I'm not in that position right at this moment, and it's my work computer.

So, thanks again!!

With kindest regards and deepest gratitude,

My System SpecsSystem Spec
25 Jun 2010   #2

Windows 7 Ultimate 64-bit

Hey Marji and welcome

First you may wan't to follow this guide

When you get a blue screen, windows creates a file which can tell you the cause of the problem, so if you could follow that guide and upload the file that would be great
My System SpecsSystem Spec
25 Jun 2010   #3


Great! Thank you for that!!! Here's the zipped up bunch of files. Thanks VERY much!!
My System SpecsSystem Spec

25 Jun 2010   #4

Windows 7 Ultimate 64-bit

They all point to atmhelpr.sys which appears to be a driver of Adobe Type Manager Deluxe

Do you have this program installed by any chance?
My System SpecsSystem Spec
25 Jun 2010   #5


Ah! Yes, I do!
My System SpecsSystem Spec
25 Jun 2010   #6

Windows 7 Ultimate 64-bit

Quote   Quote: Originally Posted by Marji View Post
Ah! Yes, I do!
Locate ATMhelpr.sys (Should be in C > Windows > System32 > Drivers) and rename it to something like ATMhelpr.old

According to the adobe site, this system process is no longer required so there isn't a need for it

However, you may want to wait for confirmation from someone else before you attempt anything, and also create a system restore

edit: I'm not 100% sure if the program causes an error or just the file yet, so just be safe for now and don't alter anything yet!
My System SpecsSystem Spec
25 Jun 2010   #7


Thank you so much for your help! I've created a restore point, and I'll wait for confirmation from someone who knows before I take action.

I *so* appreciate your help!!!

~ Marji
My System SpecsSystem Spec
25 Jun 2010   #8

Windows 7 Ultimate 32 bit

Hi Marji, Jason asked me to take a look at the dmp files and I am in the process of doing that. So far Jason is spot on. I will be editing this post and adding my comments right here. Be right back.

I know you are not a techie; but I am going to post some "techie" stuff. When something causes Windows 7 to malfunction, Windows stops to prevent any hardware or system damage. This is called a stop error. Since many things can cause a stop, there are many codes for the various stop errors.

All of your dmp files are virtually identical giving the same stop error code: A


Usual causes: Kernel mode driver, System Service, BIOS, Windows, Virus scanner, Backup tool, compatibility
Here is your most recent actual dmp file. Don't worry if you don't understand everything in there. Just look for the error code and the cause. I have put the cause in red font.

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\Owner\AppData\Local\Temp\Temp1_marji minidump\062510-48419-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Executable search path is: 
Windows 7 Kernel Version 7600 UP Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0x82c2d000 PsLoadedModuleList = 0x82d6c570
Debug session time: Fri Jun 25 07:47:31.743 2010 (GMT-4)
System Uptime: 0 days 0:00:12.227

*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck A, {0, 2, 1, 82c8172f}

Unable to load image \SystemRoot\System32\Drivers\ATMhelpr.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ATMhelpr.SYS
*** ERROR: Module load completed but symbols could not be loaded for ATMhelpr.SYS
Probably caused by : ATMhelpr.SYS ( ATMhelpr+5fb )

Followup: MachineOwner

An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arg1: 00000000, memory referenced
Arg2: 00000002, IRQL
Arg3: 00000001, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: 82c8172f, address which referenced memory

Debugging Details:

WRITE_ADDRESS: GetPointerFromAddress: unable to read from 82d8c700
Unable to read MiSystemVaType memory at 82d6c0c0


82c8172f 8939            mov     dword ptr [ecx],edi





TRAP_FRAME:  8b3bbc14 -- (.trap 0xffffffff8b3bbc14)
ErrCode = 00000002
eax=858d84a0 ebx=858d8498 ecx=00000000 edx=00000000 esi=8597b330 edi=8597b3f0
eip=82c8172f esp=8b3bbc88 ebp=8b3bbce8 iopl=0         nv up ei ng nz na pe cy
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00210287
82c8172f 8939            mov     dword ptr [ecx],edi  ds:0023:00000000=????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from 82c8172f to 82c65b7b

8b3bbc14 82c8172f badb0d00 00000000 8b3bbc9c nt!KiTrap0E+0x2cf
8b3bbce8 88b315fb 858d8498 00000000 00000000 nt!KeWaitForSingleObject+0x373
WARNING: Stack unwind information not available. Following frames may be wrong.
8b3bbd50 82e14d6e 858d8498 f677d26e 00000000 ATMhelpr+0x5fb
8b3bbd90 82cb6159 88b315b0 858d8498 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19


88b315fb ??              ???


SYMBOL_NAME:  ATMhelpr+5fb

FOLLOWUP_NAME:  MachineOwner






Followup: MachineOwner
ATMhelpr.sys is an Adobe Type Manager Deluxe by Adobe Systems Incorporated (

I recommend that you uninstall Adobe Type Manager and that should uninstall the driver also. Do you need help with uninstalling? If you do, don't be afraid to ask. After uninstalling, reboot and lets see how you system is running.

Next, I am going to look at your drivers.

Wow, no wonder this driver is causing your system to crash; it is very old. It is a pre-Vista driver.

ATMhelpr.SYS Apr 15 1997

Definitely uninstall this software. Please post back if you have anymore BOSD's
. Also post back after your system is running smoothly and let us know so Jason can mark this thread as solved

Nice work, Jason.
My System SpecsSystem Spec
25 Jun 2010   #9


Wow! That's impressive, Carl!! I'm going to uninstall Adobe Type Manager right now. There's actually an icon to uninstall it right in the program menu (or whatever). I've already created a restore point, so we should be good. I'll do that, reboot, and let you know what happens.

My System SpecsSystem Spec
25 Jun 2010   #10

Windows 7 Ultimate 32 bit

Marji, I have updated the thread. You may have to refresh the page.

Very good. I hope this solves your problem.
My System SpecsSystem Spec

 BSOD on startup with IRQL_NOT_LESS_OR_EQUAL message

Thread Tools

Similar help and support threads
Thread Forum
BSOD - IRQL_NOT_LESS_OR_EQUAL at Windows 7 Startup
Hello, I have been having BSOD (0x00000001 with IRQL_NOT_LESS_OR_EQUAL) everytime at the Windows 7 login screen. I am unable to login to Windows whatsoever. I am only able to start in Safe Mode. I have attached a picture of the BSOD. Please advise.
BSOD Help and Support
BSOD: irql_not_less_or_equal - on first startup only
Everytime i boot my PC now since about 2 weeks ago, i always hear it start up, then reset and start up and ask what mode to start in (normally, safemode etc) selecting normal, the pc then starts up fine, says it will scan for reasons it didnt start up and find nothing. I watched what was...
BSOD Help and Support
Hello First, i apologize if my english is bad but it's not my native language So here is my problem : A friend of mine wanted me to install windows seven on this laptop. So i've created a USB install of Windows seven pro x64 with Rufus and a non-modified iso (with the gtp option for UEFI...
BSOD Help and Support
Dear SevenForums, For some time now, I have been experiencing infrequent BSODs with the error of IRQL_NOT_LESS_OR_EQUAL when I start / shutdown my PC. I am running windows 7 Ultimate 64-bit, and my SF file is attached to this thread. I should note a few other important details. I tried...
BSOD Help and Support
Upon start up my ASUS G53JW received a BSOD. This is a few days after I updated my video card driver to accommodate for Battlefield 3, and it also had a xbox 360 controller plugged into it, which isn't how it usually starts up. Received the error code DRIVER_IRQL_NOT_LESS_OR_EQUAL. I just want to...
BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 23:44.
Twitter Facebook Google+