Regular but seemingly random BSODs, please help?

Page 2 of 4 FirstFirst 1234 LastLast

  1. Posts : 11,990
    Windows 7 Ultimate 32 bit
       #11

    If we can't find a current driver for your mouse and keyboard, you may have to buy new ones. But we will work on the other things first.

    I recommend that you uninstall this software using Revo Uninstaller. If there is a Windows 7 compatible version of the software available, you can install that or find a replacement for it.
      My Computer


  2. Posts : 57
    Windows 7 64bit
    Thread Starter
       #12

    Understood but I had already uninstalled using similar software, 'Your Uninstaller 2010'.

    Am I ok now to delete pcouffin.sys or to .bak it anyway do you think?
      My Computer


  3. Posts : 11,990
    Windows 7 Ultimate 32 bit
       #13

    To be safe, I would just rename it to .bak. Unless you have another program that uses that driver, Your Installer 2010 did less than a thorough job of uninstalling. Revo is proven good installer with Win 7.
      My Computer


  4. Posts : 57
    Windows 7 64bit
    Thread Starter
       #14

    Noted. Thanks for the recommendation.

    RE mouse & keyboard: I was considering replacing them anyway tbh. Since switching to Win 7 BSOD notwithstanding, their general performance I've often found to be laggy. Also the battery consumption on the mouse seems to have quadrupled.
    Last edited by Planetspectra; 01 Jul 2010 at 11:48. Reason: further
      My Computer


  5. Posts : 11,990
    Windows 7 Ultimate 32 bit
       #15

    You are welcome.

    Your keyboard and mouse are a little old and not designed for Win 7. I like a wireless mouse for my netbook, but I prefer a wired mouse (USB) for my desktop.
      My Computer


  6. Posts : 57
    Windows 7 64bit
    Thread Starter
       #16

    Still getting BSODs


    Hello again. I've been getting BSOD's related to tdx.sys and mostly ntkrnlpa.exe. After trying to research these files I'm still not clear on what they are actually doing or what I can do to remedy the problem. Can you guys please shed some light?

    btw: Until I get paid I'm still using my wireless mouse which I know is not 100% compatible with 7.

    Also these BSOD event have occurred when listening to audio with with Zune software and browsing via Firefox. But then that's what I'm usually doing a lot of the time!
    Last edited by Planetspectra; 08 Jul 2010 at 06:22. Reason: Additional notes
      My Computer


  7. Posts : 11,990
    Windows 7 Ultimate 32 bit
       #17

    ntkrpamp.exe is a Windows system file and very probably not the cause of the crashes. It is just getting blames. All three of your latest dumps indicate ntkrpamp.exe as a probable cause. Usually it is a driver or hardware that is causing the crash when ntkrpamp.exe is blamed.

    tdx.sys is also a Microsoft driver and is most likely not the real cause of your crashes.

    All three of your most recent BSOD's gave a stop error code of D1.
    STOP 0x000000D1: DRIVER_IRQL_NOT_LESS_OR_EQUAL

    Usual causes: Device driver
    I found AVG running on your system. AVG has been know to cause BSOD'd on some Win 7 systems. For the purposes of troubleshooting, I recommend that you completely uninstall AVG using the uninstall tool > Info > Tool (32bit) - Tool (64 bit) If you are running AVG Identity Protection, please uninstall it also > Info > Tool Install Microsoft Security Essentials and make sure Windows firewall is turned on.What we are trying to do is eliminate possible driver and software conflicts until your system is running smoothly. Once your system is running smoothly, you can install AVG again; although I recommend that you stick with MSE or install Avast.

    I still find these outdated drivers on your system:
    adfs.SYS Thu Aug 14 10:57:15 2008
    ASACPI.sys Wed May 13 07:11:32 2009*
    NuidFltr.sys Fri May 08 04:35:42 2009
    SCDEmu.SYS Fri Mar 14 02:04:29 2008
    seehcri.sys Wed Jan 09 03:41:37 2008
    wacommousefilter.sys Fri Feb 16 13:12:29 2007
    wacomvhid.sys Wed May 20 15:54:02 2009
    WacomVKHid.sys Thu Feb 15 18:11:07 2007
    WacomVTHid.sys Wed May 20 18:14:28 2009
    wdcsam.sys Wed Apr 16 04:27:02 2008
    * I know that you updated this driver; but this one is still obsolete. We can let it go for now; but we may have to come back to it later.

    There are enough old drivers on your system to cause havoc. When you get your new keyboard and mouse installed, you will need to uninstall the old keyboard and mouse.

    In the meantime, concentrate on getting the old drivers on the list above updated. Go to the manufacturers' websites and find the drivers. If yo need help; please let us know.
      My Computer


  8. Posts : 57
    Windows 7 64bit
    Thread Starter
       #18

    Hi thanks for looking at this again. I've been through that list and as you can see I've had some successes and some confusion:

    adfs.SYS Thu Aug 14 10:57:15 2008 (an adobe file I will update when I upgrade my Adobe Creative Suite)

    ASACPI.sys Wed May 13 07:11:32 2009*

    NuidFltr.sys Fri May 08 04:35:42 2009 (I'm not clear what this is for or how I can update it)

    SCDEmu.SYS Fri Mar 14 02:04:29 2008
    (Linked to "Power ISO" software, now uninstalled)

    seehcri.sys Wed Jan 09 03:41:37 2008 (Sony Ericsson phone PC suite, updated)

    wacommousefilter.sys Fri Feb 16 13:12:29 2007
    wacomvhid.sys Wed May 20 15:54:02 2009
    WacomVKHid.sys Thu Feb 15 18:11:07 2007
    WacomVTHid.sys Wed May 20 18:14:28 2009
    (I assumed these 4 are to do with my Wacom Bamboo Pen & Touch and I did find a firmware update which I then installed, however these drivers don't seem to have altered? Is this is really a problem or not?)

    wdcsam.sys Wed Apr 16 04:27:02 2008
    (An firmware update for my WD My Book 1Tb seems to have updated this driver)

    Also I've removed AVG completely and replaces it with Avast & Comodo. Windows Firewall would not allow Firefox through, no matter what I tried. In hindsight this may have seemed the case because I have UAC turned off but Comodo seems to be doing the job.

    If/when I get another BSOD I'll be sure to upload the minidump
      My Computer


  9. Posts : 11,990
    Windows 7 Ultimate 32 bit
       #19

    Very good. Don't worry about the ASACPI.sys driver. It should be OK. We will have to wait and see about the Wacom drivers. The driver dated 2007 concerns me; but the firmware update may have solved the problem.

    I run Avast and Comodo on my system.

    I am glad to learn that your system is smoothing out. Please post back in a couple of days and let us know. I hope you have solved your problem. If you get another BSOD, post and upload it ASAP.

    Thank you very much for the thorough update.
      My Computer


  10. Posts : 57
    Windows 7 64bit
    Thread Starter
       #20

    Sad to say it's still at it.

    Also on a side note I find I have to keep on re-installing the WD 1TB external drive firmware update every couple of days in order to access any files on that drive. It doesn't seem to affect the drive content but obviously it is a concern.
      My Computer


 
Page 2 of 4 FirstFirst 1234 LastLast

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 23:39.
Find Us