Bsod. a little cause of worry. please help me. :(

Hetch · 30 Jun 2010

i've had two bsod errors occur on the same day.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 18441

Additional information about the problem:
BCCode: 6b
BCP1: 00000000
BCP2: 00000000
BCP3: 00000000
BCP4: 00000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\062910-46769-01.dmp
C:\Users\Valued Acer Customer\AppData\Local\Temp\WER-85987-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

and

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 18441

Additional information about the problem:
BCCode: 6b
BCP1: 00000000
BCP2: 00000000
BCP3: 00000000
BCP4: 00000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\063010-47268-01.dmp
C:\Users\Valued Acer Customer\AppData\Local\Temp\WER-82649-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

however, i've only found one file in my minidump but my laptop wouldn't allow me to compress the file into a zip folder. any idea how i can upload the dmp file then?

i've ran the free scan from uniblue, think it's called Registry booster. no hardware failure, basically they're from my system software settings (47 errors), ActiveX, OLE and COM sections (277 errors), Invalid file association (36 errors), Shared DLLs (25 errors), Invalid shortcuts (43 errors), User software settings (47 errors0 and File extensions (11 errors).

please come back to me with suggestions asap! thanks. :)

ttran · 30 Jun 2010

Try to drag it into desktop and then zip it up buddy

Hetch · 01 Jul 2010

i've tried. i can drag it to my desktop, but it won't let me zip it up or compress it into a .rar archive. :/

reventon · 01 Jul 2010

Hi,

Please use this tool to collect the minidumps: SF Diagnostic Tool - Using for Troubleshooting

Regards,
Reventon

ttran · 01 Jul 2010

If the SF Diagnostoc tool that Reventon provided doesn't work, you can try this:
Take Ownership Shortcut

Regard,
Tuan

Hetch · 03 Jul 2010

yes the SF diag tool worked. thanks a bunch, reventon!

i've attached the file. just in case, got the system info and other info attached too.

thanks again!

ttran · 03 Jul 2010

Hi and Welcome
It's nice that you can upload the minidump

STOP 0x0000006B: PROCESS1_INITIALIZATION_FAILED

Usual causes: Hard drive, Cables, Missing boot files, Disabled driver

I can see that you got that when you start up your computer right. Please read this article if it helps

KB 981833 "STOP: 0x0000006B" Stop error message during startup on a computer that is running Windows 7 or Windows Server 2008 R2

Code:

Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\TUANTR~1\AppData\Local\Temp\Rar$DI00.388\063010-47268-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*e:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0x83455000 PsLoadedModuleList = 0x83594570
Debug session time: Tue Jun 29 22:08:28.096 2010 (UTC + 7:00)
System Uptime: 0 days 0:00:18.610
Loading Kernel Symbols
...............................................................
......................
Loading User Symbols
0: kd> !analyze
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 6B, {0, 0, 0, 0}

Probably caused by : ntkrnlmp.exe ( nt!Phase1InitializationDiscard+4e )

Followup: MachineOwner
---------

If that happend usually that unable you to startup your machine, try this:
http://support.microsoft.com/kb/929135

If BSODs is caused by hardware, Reventon would give u good advise, he is good at it

Regard,

Tuan

reventon · 03 Jul 2010

Hi,

Run sfc /scannow from an elevated (run-as-admin) command prompt.

Also run chkdsk /r /f after the system file checker finishes.

What Brand/Model is your laptop?

Regards,
Reventon

Hetch · 04 Jul 2010

i'm using an acer aspire 4740.

reventon · 04 Jul 2010

Ok. I could not find your exact drive model, but Seagate's Hard Drive Diagnostics covers all models.

Follow the instructions here to test your hard drive hardware: SeaTools | Seagate

Bsod. a little cause of worry. please help me. :(

Bsod. a little cause of worry. please help me. :(

phew it worked.