Sudden black screen and restart (with Minidump)


  1. Posts : 1
    Windpws 7 Ultimate
       #1

    Restart every 5min! Please help me!!!! (dumps attached)


    Hello guys,

    I really hope that you can help me. Unfortunately I can't even write this message on my Win7 notebook as every time I try to do so, it restarts. I managed to save the minidump out of the Windows folder for you to analyze. I would GREATLY appreciate any help.

    I've tried formatting and fresh installation many times, no help. My notebook restarts constantly that it reaches a point I can no longer use it. I'm using a Packard Bell TJ75 running Win 7 Ultimate.

    Please help me! Thank you!!!
    Last edited by honeybee89; 01 Jul 2010 at 16:48.
      My Computer


  2. Posts : 1,598
    Microsoft Window 7 Professional 32 bit
       #2

    Hi and Welcome to SF honeybee89

    STOP 0x0000007F: UNEXPECTED_KERNEL_MODE_TRAP

    Usual causes: Memory corruption, Hardware (memory in particular), Installing a faulty or mismatched hardware (especially memory) or a failure after installing it, 3rd party firewall, Device drivers, SCSI/network/BIOS updates needed, Improperly seated cards, Incompatible storage devices, Overclocking, Virus scanner, Backup tool, Bad motherboard, Missing Service Pack
    As you can see, there are a lot of causes for this particular stop code 7F.

    In looking through your drivers, I see that you have AVG anti virus installed. AVG is known to cause BSOD, on some systems. I suggest that you uninstall it while trouble shooting using the uninstall tool > Info > Tool (32bit) - Tool (64 bit). If you have AVG Identity Protection installed, uninstall it also >Info > Tool. I recommend that you install MSE and make sure Windows Firewall is turned on.

    Please remove Zone Alarm,
    http://download.zonealarm.com/bin/fr...cpes_clean.exe
    Run system files check:
    SFC /SCANNOW Command - System File Checker

    Also, please download third party called memtestx86, burn it to CD using ISO Recorder v3 and let it run for at least 7 passes.
    http://www.carrona.org/memdiag.html (Instruction by expert USASMA)

    Let us know if you need further help

    Tuan

    Code:
    Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\TUANTR~1\AppData\Local\Temp\Rar$DI00.382\070110-46535-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*e:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7600 MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
    Machine Name:
    Kernel base = 0xfffff800`02e01000 PsLoadedModuleList = 0xfffff800`0303ee50
    Debug session time: Fri Jul  2 03:07:01.710 2010 (UTC + 7:00)
    System Uptime: 0 days 0:29:36.302
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ......................
    Loading User Symbols
    Loading unloaded module list
    ......
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 7F, {8, 80050031, 6f8, fffff80002e39e58}
    
    Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
    
    Followup: MachineOwner
    ---------
    Last edited by ttran; 01 Jul 2010 at 20:08.
      My Computer


 

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