New Laptop BSOD problems

sumoninja · 01 Jul 2010

Hi all,

I just spent a fair bit on an alienware laptop and have only had it a few days and ive been experiencing BSOD pretty much every time I log in..sometimes its right away, sometimes a bit later.

Its a fresh laptop with windows on it and all ive done is install programs. I havent added any hardware or anything like that. I really hope its not a damaged piece of hardware as I dont want to send it back to Dell and wait 2 months while they fix it.

Its odd that the BSOD doesnt give me any offending file as the culprit, as usually it does and I can fix it, but using BlueScreenView tells me that its to do with ntoskrnl.exe

Im not 100% sure if this is the exact cause..and Im trying to figure out the offending culprit so i can squash it.

Ive attached the last few crashdumps and I hope someone here can help me.

Cheers guys

ttran · 01 Jul 2010

Hey buddy
This is pretty stright foward, your intel storage driver, please download and install fresh copy if it

Code:

BugCheck A, {b70, 2, 1, fffff8000308c275}

Unable to load image \SystemRoot\system32\DRIVERS\iaStor.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
Probably caused by : iaStor.sys ( iaStor+4f496 )

Followup: MachineOwner
---------

Let us know if you need help

Tuan

sumoninja · 01 Jul 2010

ah ok cool thanks. Will try it now. Will chipset drivers sort this out? Or am I just fixing this one driver? Im having a look on the intel website and im not sure whic one to get:

64- bit Intel® RST Driver Files for F6 Install

Intel(R) Rapid Storage Technology

or
Intel(R) Matrix Storage Manager

ttran · 01 Jul 2010

I guess It is the last one, as I know, iastor.sys belong to Intel Matrix storage driver

~Tuan

sumoninja · 01 Jul 2010

youre right. Its the matrix storage driver, but the only one available to download is older than the one currently on the system. Would downgrading on this type of driver be alright?

ttran · 01 Jul 2010

Try to use this to find your drivers, I'm not sure if it works for you:
Intel® Driver Update Utility

Regard,
Tuan