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Windows 7: blue screen problem please help

03 Jul 2010   #1
demirares

win 7
 
 
blue screen problem please help attached mindump

I often get this eror message

BlueScreen
OS Sürümü: 6.1.7600.2.0.0.256.1
Yerel Kimlik: 1055

Sorun hakkında ek bilgiler:
BCCode: 7f
BCP1: 0000000D
BCP2: 00000000
BCP3: 00000000
BCP4: 00000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Sorunu açıklamaya yardımcı olan dosyalar:
C:\Windows\Minidump\070310-17265-01.dmp
C:\Windows\Temp\WER-19343-0.sysdata.xml

Çevrimiçi gizlilik bildirimimizi okuyun:
Windows 7 Privacy Statement - Microsoft Windows

Çevrimiçi gizlilik bildirimi yoksa, lütfen çevrimdışı gizlilik bildirimimizi okuyun:
C:\Windows\system32\tr-TR\erofflps.txt


What should I do ?? I am sending the minidump file to you İf you can help I will be very glad ...

by the way I'm using two screens ( pc monitor and full hd tv) but both are show the same screen ( my desktop) but when I open many web pages or watch high definition movies I lost the vision on one of my screens espcially on pc monitor .... is this because of blue screen problem ?


My System SpecsSystem Spec
.
03 Jul 2010   #2
Lordbob75

Windows 7 Ultimate x64, Mint 9
 
 

I will reply in this thread, because you created 2 with the same problem.

Both BSoDs point to a hardware conflict or problem.

Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\David\AppData\Local\Temp\7zO40DA.tmp\070310-17265-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0x82c0f000 PsLoadedModuleList = 0x82d4e570
Debug session time: Sat Jul  3 05:08:50.774 2010 (UTC - 7:00)
System Uptime: 0 days 0:04:10.180
Loading Kernel Symbols
...............................................................
................................................................
.........................
Loading User Symbols
Loading unloaded module list
......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 7F, {d, 0, 0, 0}

Probably caused by : win32k.sys ( win32k!GreExtGetObjectW+125 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

UNEXPECTED_KERNEL_MODE_TRAP (7f)
This means a trap occurred in kernel mode, and it's a trap of a kind
that the kernel isn't allowed to have/catch (bound trap) or that
is always instant death (double fault).  The first number in the
bugcheck params is the number of the trap (8 = double fault, etc)
Consult an Intel x86 family manual to learn more about what these
traps are. Here is a *portion* of those codes:
If kv shows a taskGate
        use .tss on the part before the colon, then kv.
Else if kv shows a trapframe
        use .trap on that value
Else
        .trap on the appropriate frame will show where the trap was taken
        (on x86, this will be the ebp that goes with the procedure KiTrap)
Endif
kb will then show the corrected stack.
Arguments:
Arg1: 0000000d, EXCEPTION_GP_FAULT
Arg2: 00000000
Arg3: 00000000
Arg4: 00000000

Debugging Details:
------------------


BUGCHECK_STR:  0x7f_d

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  explorer.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 951e3dee to 82c482bb

STACK_TEXT:  
8e4bab0c 951e3dee badb0d00 021d0570 86a40858 nt!KiSystemFatalException+0xf
8e4bab94 95189dab 8485080a 00000018 8e4babac win32k!GreExtGetObjectW+0x125
8e4babd4 95188e02 8485080a 00000000 00000000 win32k!GetWallpaperCenterRect+0x19
8e4bac20 95189d6f fe199de8 90010f6e 8e4bac40 win32k!CenterOrStretchWallpaper+0x5d
8e4bac54 9517fa7e fe199de8 fe800618 90010f6e win32k!xxxDrawWallpaper+0x86
8e4bac9c 951888a7 ff5d1d28 90010f6e 8e4bacc4 win32k!xxxDesktopPaintCallback+0x166
8e4bad20 82c4479a 00010001 90010f6e 003fe988 win32k!NtUserPaintMonitor+0xcb
8e4bad20 774764f4 00010001 90010f6e 003fe988 nt!KiFastCallEntry+0x12a
WARNING: Frame IP not in any known module. Following frames may be wrong.
003fe9b4 00000000 00000000 00000000 00000000 0x774764f4


STACK_COMMAND:  kb

FOLLOWUP_IP: 
win32k!GreExtGetObjectW+125
951e3dee e89aa10000      call    win32k!SURFREF::SURFREF (951edf8d)

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  win32k!GreExtGetObjectW+125

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: win32k

IMAGE_NAME:  win32k.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4bdc3f5e

FAILURE_BUCKET_ID:  0x7f_d_win32k!GreExtGetObjectW+125

BUCKET_ID:  0x7f_d_win32k!GreExtGetObjectW+125

Followup: MachineOwner
---------

Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\David\AppData\Local\Temp\7zOD616.tmp\070310-15968-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0x82c56000 PsLoadedModuleList = 0x82d95570
Debug session time: Sat Jul  3 07:47:10.125 2010 (UTC - 7:00)
System Uptime: 0 days 0:00:21.531
Loading Kernel Symbols
...............................................................
................................................................
........................
Loading User Symbols
Loading unloaded module list
......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000008E, {c000001d, 8ba4a02b, 9acc9a38, 0}

Probably caused by : ntkrnlmp.exe ( nt!KiTrap0E+dc )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: c000001d, The exception code that was not handled
Arg2: 8ba4a02b, The address that the exception occurred at
Arg3: 9acc9a38, Trap Frame
Arg4: 00000000

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc000001d - {EXCEPTION}  Illegal Instruction  An attempt was made to execute an illegal instruction.

FAULTING_IP: 
+dc
8ba4a02b ??              ???

TRAP_FRAME:  9acc9b10 -- (.trap 0xffffffff9acc9b10)
ErrCode = 00000003
eax=024b0000 ebx=98580003 ecx=8ba4a02b edx=00000ffc esi=9859cd53 edi=861d0108
eip=82e82967 esp=9acc9b84 ebp=9acc9b84 iopl=0         nv up ei ng nz ac po cy
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010293
nt!MiDoSingleFixup+0x29:
82e82967 0101            add     dword ptr [ecx],eax  ds:0023:8ba4a02b=????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x8E

PROCESS_NAME:  explorer.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 9859cd53 to 8ba4a02b

FAILED_INSTRUCTION_ADDRESS: 
+dc
8ba4a02b ??              ???

STACK_TEXT:  
WARNING: Frame IP not in any known module. Following frames may be wrong.
9acc9aa8 9859cd53 9acc9b84 21cc9ab0 82d81d00 0x8ba4a02b
9acc9af8 82c8e988 00000001 8ba4a02b 00000000 0x9859cd53
9acc9af8 82e82967 00000001 8ba4a02b 00000000 nt!KiTrap0E+0xdc
9acc9b84 82e829d7 024b0000 00000fff 98580000 nt!MiDoSingleFixup+0x29
9acc9b98 82ea7ab8 8ba4a000 024b0000 98580000 nt!MiApplyCompressedFixups+0x62
9acc9bd4 82eacbe0 861d0108 024b0000 00000001 nt!MiPerformFixups+0x6d
9acc9bfc 82cf0c1e 861d0108 00000000 0000039f nt!MiRelocateImagePfn+0xf1
9acc9c5c 82d025db 9acc9c88 86708f30 9acc9c94 nt!MiWaitForInPageComplete+0x152
9acc9cac 82cb7143 86708f30 7604f1f7 8670db41 nt!MiIssueHardFault+0x3b6
9acc9d1c 82c8e988 00000000 7604f1f7 00000001 nt!MmAccessFault+0x25b9
9acc9d1c 7604f1f7 00000000 7604f1f7 00000001 nt!KiTrap0E+0xdc
02d6e7ac 00000000 00000000 00000000 00000000 0x7604f1f7


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!KiTrap0E+dc
82c8e988 85c0            test    eax,eax

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  nt!KiTrap0E+dc

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4b88cac3

FAILURE_BUCKET_ID:  0x8E_BAD_IP_nt!KiTrap0E+dc

BUCKET_ID:  0x8E_BAD_IP_nt!KiTrap0E+dc

Followup: MachineOwner
---------
~Lordbob
My System SpecsSystem Spec
04 Jul 2010   #3
demirares

win 7
 
 

Thanks for your interest on my problem but what should I do now ?? or is it a way to find out the broken hardware ?? is there a problem on my graphics card ?? how can I test my graphic card ?? could you show me a way or software to test my hardware ??
My System SpecsSystem Spec
.

05 Jul 2010   #4
Lordbob75

Windows 7 Ultimate x64, Mint 9
 
 

Well, your dump really didn't give much information.

We could have you test your RAM with Memtest86+ - Advanced Memory Diagnostic Tool.

~Lordbob
My System SpecsSystem Spec
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 blue screen problem please help




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