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Computer 1 Day Old - BSOD!!!!
Hi Guys
Be gentle with me, as I am no expert. Brand new Acer Aspire 5741 - 433G32Mn with i5-430M. 3Gb RAM. 320Gb HDD. Windows 7 Home Prem. 64-bit
Had it less than a day - crashed. On trying to reboot, went to a blue splash screen and stops. Have tried everything in my very limited experience to get it to reboot - nothing. It runs its self-repair program (Loading Files) or load Windows normally - same result.
I have pressed f2, f12, f8, Alt f10 (the Acer recovery program), f10 and tried every option from all of these - sometimes goes round in a loop but everything eventually leads to bsod. Luckily, had made a Windows Recovery Disc but even booting from this - same result. Tried every option I could possibly try - same result. Help!
Sometimes, it will go to a different screen - Windows Recovery screen with a cursor, and ask me what keyboard language, but no matter what language option I choose, BSOD.
Not provided with any recovery or Windows discs by Acer.
Acer Customer Service are useless. Unfortunately, I live on a remote island with very limited facilities, and would really like to sort it myself - as sending it back and waiting will take weeks. I suspect it is a hardware fault and maybe sending it off is what I have to do, what do you think?
I have no idea how to get error reports or anything to tell you what the computer thinks is wrong?!?
Extra software loaded in such a short period: Sibelius 5, Avast antivirus, Memory Map, Mozilla Firefox, a few photos, and was in the middle of loading OpenOffice when the problems started - if this is relevant.
As I said - simple instructions for a simple mind, please.
Cheers guys
P