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Windows 7: Various crash, BSOD scenarios

09 Jul 2010   #11
benjis78

Windows 7 Professional 64-bit (OEM)
 
 

I have tried to find new driver versions for the ones listed by Cap, but I cannot. I called IBM about "nfrd960.sys", was placed on hold twice for 15 minutes and then transferred to an phone extension of Software Engineering that had been disconnected. What am I supposed to do?


My System SpecsSystem Spec
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09 Jul 2010   #12
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by benjis78 View Post
Timo,
Here are the properties screens of the two drivers I mentioned.
Hello,

Timo might be Offline i guess I'll answer this question as best as i can. As I mentioned before the Create Date and Modified date is just the Date when the driver went into your System. The Driver Date when it was manufactured is what i mentioned as 2005. If you look under copy rite you might see it says 2002-2005.

Regarding the Drivers you might wanna check these websites IBM Support - IBM ServeRAID software matrix but i'm not 100% if that's the correct one.

Hope this helps,
Captain
My System SpecsSystem Spec
10 Jul 2010   #13
TimStitt

Windows 7 Ultimate 64 bit
 
 

Hi Ben,

Sorry for the delay, I've tried twice to get back to you but been pulled away on both attempts today.

After looking through the dumps I have to agree that the vmnetbridge and vmnetadapter modules are blocking an input output request packet (IRP). Further investiagation has led me to beleive that this is because the windows Kernal has enabled what it calls "substantial checking" of vmnetadapter.sys. It's actually the Windows Kernel that blocks the driver and causes the crash becuase it suspects that vmnetadapter.sys will corrupt the system by sharing address regions with Rt64win7.sys. The Kernal (and maybe the Captain :-) ) believe that this is the fault of vmnetadapter.sys (not Rt64win7.sys.) and I've been unable to prove it wrong so far.... and so far I agree.

Some useful Info
You mentioned that you can force the blue screen by enabling wireless networking, is this all the time 100% guaranteed? If so a workaround while we are troubleshooting this might be to disable the VMware network connections
unless they are needed (like when you use VMware), when it's time to use vmware disable the wireless adapter and enable the vmware.... this might get you through in a pinch while we work on the problem.

So how do we fix this?
We really need to check your drivers, update windows, and check the windows system integrity. so....
  1. Run wMicrosoft update and install any new patches including those for hardware.
  2. Check that all Windows system files are safe and sound by running an SFC /SCANNOW
  3. Replace all copies of vmnetadapter.sys. I have attached the version 6 one that I have (as a roll back may fix your issue). Also try to replace it with the latest in case your installed one is corrupt. I am trying to download the latest version of vmware now and will post the driver up for you after I install it, that's if you're unable to get it yourself from the installation media. Remember that the driver may reside in more than one place so do a thorough search (it's likely to be in %PROGRAMFILES%\Vmware, ]%windir%\Programfiles (x86)\vmware, %windir%\system32\driverstore\filerepository; but do a generic search and then check that all found drivers are the same version (let me know if not).
  4. If you can recreate it (i.e. force the blue screen), please disable your firewall and antivirus and then try to cause the blue screen. This was fairly common with the vmnetwork adapter a couple of years ago with some firewall products. If you get no blue screen with the firewall disabled then we'll take this retro issue further.
  5. Check the version of the driver in the SIGVERIF.txt file found in the %HOMEDRIVE%\users\public folder and compare this against the version/s of the driver that you have. Please post your results. This file contains the verified driver as of windows' last check.
  6. Grab the latest Realtek driver for your wireless card. Get this from the Realtek website and not MS update. BTW - The official Microsoft learning response on this point is to install the original drivers from the hardware disk, so try this too.

If this fails
I suggest updating all hardware drivers from the manufacturers website/s and that you consider removing vmware, stripping away all remnants of it (except the virtual machines) from the registry, user profile, drivers etc, reinstall it and reattach your virtual machines.

-Timo
I'll be back to you as soon as I can with the results of my vmware update and new drivers.

PS: I have two copies of the vmnetadapter.sys they are both from version 6 and are attached. If you find different versions, check the digital security tab (right click properties) to verify that they are legit and say VMware,Inc as the Name of Signer. Make a copy of them both and swap them in in out of your repositories. Trying one version installed and a blue screen attempt and then the next. You can have more than one version if a programmer leaves an older one in the package or if windows already had it.
My System SpecsSystem Spec
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10 Jul 2010   #14
benjis78

Windows 7 Professional 64-bit (OEM)
 
 

Hi Timo,
I am not sure if wireless networking wil cause blue screen 100% of the time. I have observed it occurs much less frequently when I used the wired LAN.
Concerning you troubleshooting steps:
(1) I have run MS update several times in the last two days. I don't know if it was set to check for hardware. I will check the settings.
(2) I ran SFC /SCANNOW last night and it reported no problems.
(3) I will try
(4) I will try
(5) I will try
(6) Last night I tried unsuccessfully to update the Realtek driver. I downloaded an executable from Realtek (FE/GbE Family Controller, NDIS 6.20 Miniport driver Windows 7(64-bit)) which was supposed to be able to update it. The program locked up during installation of the updated driver. I tried to update twice. I then deleted the device from device manager, scanned for hardware changes and attempted to manually install the rt64win7.sys driver from the appropriate realtek folder. This failed as well. Windows would only install the version coming from HP.

I spent several hours looking for the drivers Cap listed. I even called IBM about a driver of theirs and was disconnected after waiting 30 minutes. Can you offer any suggestions on searching for drivers?

Thanks,
Ben
My System SpecsSystem Spec
10 Jul 2010   #15
TimStitt

Windows 7 Ultimate 64 bit
 
 

Good Morning Ben (it is for me anyway),

In regards to Drivers:
What network adapter is your wireless? There are two for your machine on the HP website. In looking into the PC specs that you added I can't see I wireless Realtek driver, only a LAN driver. So I think that the Lan driver and the VMware driver are the two that are butting heads.

Grab your HP drivers from here; but just double check first to ensure that the model at the top of the screen matches yours (I'm cabable of major typo's ).

In regards to your processor, there are no updated drivers unless you're using the integrated graphics accelerator. This is used for onboard graphics (controlled by your motherboard) and some chips don't even have it. If you navigate to the Intel download centre you can search yourself (I'm unable to post a more direct link).

Sometimes it's hard to find exact drivers because a company uses many components in their hardware. Installing the drivers above, should cover you for the majority of drivers that your system uses. With the exception for drivers for virtual devices (such as VMware) and drivers for attached devices such as your printer. But you can always look these up on the manufacturers website. The packages that you download and install should look after the drivers that Capt jack mentioned. I think that this way is easier than trying to find individual drivers and has the added benefit of updating all drivers on your system.

In regards to the promised vmware driver - I've just installed vmware but need a new license key for this version... watch this space.

One more tidbit of curiosity - Does the blue screen occur when coming out of hibernation or sleep? or can it happen while you are happily using the pc?
My System SpecsSystem Spec
10 Jul 2010   #16
benjis78

Windows 7 Professional 64-bit (OEM)
 
 

Good morning Timo, what country are you in?

I tested the effect of wireless networking on BSOD. BSOD occurs within 15 minutes both when ZoneAlarm Antivirus/Firewall is enabled and disabled.
I was able to manually install the Realtek FE family controller driver Rt64win7.sys. I let the manual install hang for almost 20 minutes and then powered off the computer. When I booted back up, the warning message concerning the Realtek controller was not in the event viewer.
I have not yet tried your vmware adapters yet. I will answer your questions from your last post after I eat supper. My wife says the food is getting cold.
My System SpecsSystem Spec
10 Jul 2010   #17
TimStitt

Windows 7 Ultimate 64 bit
 
 

Quote   Quote: Originally Posted by benjis78 View Post
Good morning Timo, what country are you in?

I tested the effect of wireless networking on BSOD. BSOD occurs within 15 minutes both when ZoneAlarm Antivirus/Firewall is enabled and disabled.
I was able to manually install the Realtek FE family controller driver Rt64win7.sys. I let the manual install hang for almost 20 minutes and then powered off the computer. When I booted back up, the warning message concerning the Realtek controller was not in the event viewer.
I have not yet tried your vmware adapters yet. I will answer your questions from your last post after I eat supper. My wife says the food is getting cold.
At the moment Singapore, I'm in the process of migrating from Australia.

I just had a similar call about breakfast from my wife

Good news on the realtek driver and attached is the latest vmnetAdapter.sys file from the latest vmware workstation version. I never usually say this, but fingers crossed that mine crashes too, then I troubleshoot locally.
My System SpecsSystem Spec
10 Jul 2010   #18
benjis78

Windows 7 Professional 64-bit (OEM)
 
 

Hi Timo,
My wife said "we wives know what we are talking about!" There is a very good Genome Research Institute in Singapore. I have read lots of their papers.

My wireless adapter is Intel Centrino Advanced-N 6200 AGN. There are lots of options in the device properties but I have never adjusted them. I don't know much about wireless. This is my first computer with it.

The blue screen happens when I am using the computer. I have never hibernated the computer. I have put it to sleep and had the computer restart itself, but I don't remember if I saw a blue screen.
My System SpecsSystem Spec
10 Jul 2010   #19
benjis78

Windows 7 Professional 64-bit (OEM)
 
 

Timo,
I don't have a file called "SIGVERIF.txt" on my machine. I do have sigverif.exe located in windows\system32 and windows\winsxs.

Ben
My System SpecsSystem Spec
10 Jul 2010   #20
benjis78

Windows 7 Professional 64-bit (OEM)
 
 

Timo,
I read how to use the app. Here are the sigverif entries:
vmnetadapter.sys 5/20/2010 2:5.1 Signed vmnetadapter.cat Microsoft Windows Hardware Compatibility Publisher
vmnetbridge.sys 5/20/2010 2:6.0,2:6.1 Signed oem31.CAT Microsoft Windows Hardware Compatibility Publisher

In driver properties, vmnetadapter.sys says version 4.0.3.0. The driver vmnetbridge.sys says the 4.0.3.0 as well.
My System SpecsSystem Spec
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