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Windows 7: Various crash, BSOD scenarios

12 Jul 2010   #41
TimStitt

Windows 7 Ultimate 64 bit
 
 

Hi benjis78,

I've been through the event logs and there are a few patters emerging.

Before we go any further, please consider my request to re-install VMWARE, these events may or may not be related to your BSOD issue and we should at least attempt to reinstall VMware first before we go down the wrong road.

I know this is dragging on a bit, but if you could please test for BSOD between each change it will help us pinpoint the issue.

The Capt and I have both mentioned that your firewall/antivirus may be causing your problem and Capt has suggested that you uninstall it and we disabled this for testing purposes, yet found that the the issue still occurs. However, like the misleading information in the mini-dump that you first posted, it' s been niggling at me. Let's take the Capt's advice because regardless of the product being disabled, the drivers that it uses are likely to be still loaded in windows. Importantly, the new information in the event log entries support this scenario. Especially the fact that many of the BSOD's are commonly preceded by the loading of the the Zone alarm vsdatant.sys.

Here is the other event log follow-ups; but please note that they may not all be related:

Events 7218,7220,7225 - Unisntall the Intel Chipset Identification Utility as ChipUtil325.exe is crashing constantly (Events 7218,7220,7225)

Root list catalogue (Events 7701) It looks like your Certificate Revocation List (CRL) is not up to date. I posted something on this recently, I'll reference it and get back to you shortly.

Channel Error 36888 refers to Secure Channel (sChannel), this uses Transport layer Secrity (TLS) and SSL (Secure Sockets Layer) for security encryption, although it uses TLS by default. You may see advice to uncheck the use of TLS in your browser (ie - internet options, advanced tab) to remove this error but I don't think it will fix your issue (just hide it from you). This error can be caused by:
- An certificate catalogue that's not up to date (which you have)
- Power management issues (which I will revisit below)
- Port permission on your firewall (which we are going to uninstall anyway)

Event 10016 errors this occurs when permission for the COM Server application for a particular application is not allowed. We can set the permissions to allowed by using dcomcnfg.exe but first I need to know what they are.
- Open REGEDIT and click on computer
- Navigate to HKEY_CLASSES_ROOT\CLSID\CLSID
Attachment 84920
- Press F3 (for FIND)
- Paste in the first of the below APPID's and search for it
- When you find it, in the right hand column you should have another registry entry could AppID, double click on this then copy and paste the value data here.
Attachment 84919
- Repeat for the next APPID
- If there is no AppID in the right column, please right click on the EVENT APPID that you found in the CLSID key and export a copy, then attach it to your thread.
Attachment 84921
(Note the Key's I used in the examples are not your EVENT APPID key (I don't have those two on my system)

(Event 26964)
EVENT APPID
{145B4335-FE2A-4927-A040-7C35AD3180EF}
EVENT APPID
{D3DCB472-7261-43CE-924B-0704BD730D5F}

Power Management
Previously we talked about sleep mode and I want to ensure that your wireless adapter is not affected. I know that we ruled out that your PC is not going into sleep mode or coming out of it to cause the issue, but what if it's just checking for it and crashing? There is one event entry that may support this scenario so let's rule this out (and I forgot to note which event number sorry ).
- Open device manager Type devmgmt.msc into RUN or SEARCH and press ENTER.
- Navigate to your wireless network device
- Right click and select properties
- On the Power management tab, UNTICK "Allow the computer to turn this device off"
- Ok exit
- repeat this for all network adapters (where the Power Management option exists)
- Open control panel and click on power options
- Select Change plan settings (in your current plan)
- select "put the computer to sleep 'NEVER' from the dropdown"
- Save Changes


My System SpecsSystem Spec
.
12 Jul 2010   #42
TimStitt

Windows 7 Ultimate 64 bit
 
 

The CRL I said I'd get back you and it was on the previous page (I thought it was another post).
Quote:
In regards to the Failed extract of third-party root list, at a quick guess your Certificate Revocation List (CRL) has an expired certificate or the database is out of date. Here's the official Microsoft Fix for those two scenarios'. The CRL may have become corrupt during a BSOD.
My System SpecsSystem Spec
12 Jul 2010   #43
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

It would be great if we have some more information about your System. Follow these instructions ans post us the Logs. https://www.sevenforums.com/crashes-d...tructions.html
My System SpecsSystem Spec
.

13 Jul 2010   #44
benjis78

Windows 7 Professional 64-bit (OEM)
 
 

Hey Timo,
My power management has been set to high performance for the longest time (was taking laptop to work). In this setting, I already had the computer set to never sleep.
I have done my best to follow your instructions to collect info from the registry, but I am slightly inebriated and very sleep deprived. I did not see AppIDs in either right column, so I have exported the copies of event appIDs.

Captain Sparrow, I have posted the system info using one application you created. I will read your current link's instructions tomorrow.

Thanks,
benjis78
My System SpecsSystem Spec
13 Jul 2010   #45
jcgriff2

Windows 7 - Vista
 
 

Hi -

I would suggest that you remove Zone Alarm completely. Even though you have disabled Z/A, boot and kernel mode drivers continue to run and may be interfering.

If these BSODs are software related, Driver Verifier should be of assistance here. If D/V flags a driver it will BSOD your system and hopefully name a 3rd party driver.

Driver Verifier - jcgriff2.com

Also, additional system information would be helpful --> https://www.sevenforums.com/crashes-d...tructions.html

Regards. . .

jcgriff2

.
My System SpecsSystem Spec
13 Jul 2010   #46
TimStitt

Windows 7 Ultimate 64 bit
 
 

Hi Ben, Drink up! :-)

There's only 7 things left on my list. In case we still can't resolve it after you tick these off, Capt. Jack and I have been discussing some other experts that we'll bring in and maybe we can come up with something else by bouncing ideas around.

1. Power settings - turn this off on the network adapters properties via device manager.
2. Zone alarm - please re-read my reasoning above and uninstall it and try to recreate a BSOD
3. Vmware - Please reinstall it
4. Intel Chipset Identification Utility- There's no need to keep this installed, remove it.
[B]5. vmware drivers[/B/ - replace with the old drivers that I posted

Also these two for good measure...

6. Event 10016 errors, they're unlikely to be related, but here's how to fix them. I've verified that this guide also works in Windows 7.
7. 3rd part root list - Also less likely to be related. Click here to see the fix.
My System SpecsSystem Spec
13 Jul 2010   #47
TimStitt

Windows 7 Ultimate 64 bit
 
 

Quote   Quote: Originally Posted by jcgriff2 View Post
Hi -

I would suggest that you remove Zone Alarm completely. Even though you have disabled Z/A, boot and kernel mode drivers continue to run and may be interfering.

If these BSODs are software related, Driver Verifier should be of assistance here. If D/V flags a driver it will BSOD your system and hopefully name a 3rd party driver.

Driver Verifier - jcgriff2.com

Also, additional system information would be helpful --> https://www.sevenforums.com/crashes-d...tructions.html

Regards. . .

jcgriff2

.
Jcgriff2, I was just going to send you a message for some advice on this one. You read minds too I see? ... and Thanks.
My System SpecsSystem Spec
13 Jul 2010   #48
benjis78

Windows 7 Professional 64-bit (OEM)
 
 

Hi Timo,
So yesterday I rolled back my wireless driver by two versions using the Intel and not HP version. I could not find the HP version at HP. Once again, the install hung and I had to reboot. But driver installed.
The computer did not crash on wireless networking with or without ZoneAlarm enabled. I then enabled the vmnetadapters, and there was no crash on wireless networking. The computer did fail to shut down about ~ 50% of the time.

This morning I began running Verifier as Jcgriff2 suggested. The computer crashes anytime I click on internet explorer, either with wireless networking enabled or disabled. It crashed one time while I was looking at the Verifier GUI. I have seen no faults listed in it yet.

I am currently running the program from the BSOD posting suggestions and will post it when it is finished.

Where is the intel chipset identification utility installed? I don't see it in my add/remove programs list. There is something there about intel management console, I think.

I will uninstall, reinstall VMware when I come home from work. Should I worry about residual registry keys from my original 7.0 and 7.1 installs?

Relunctantly, I will uninstall Zone Alarm. I am relunctant because I used this program for five years on XP SP2 and SP3 with virually no issues ever. I will then enable windows firewall. How do I protect my computer without an antivirus program? This makes me nervous. I repeat, this makes me nervous.

I have a very elementary understanding of firewalls and viruses, but I have managed to kill every virus or piece of malware I have gotten without having to wipe my drives.

benjis78
My System SpecsSystem Spec
13 Jul 2010   #49
benjis78

Windows 7 Professional 64-bit (OEM)
 
 

The BSOD analysis application hung on "the task collecting step?" for over twenty minutes. I need to go to work so I closed the program, ran perfmon. I tried to upload the zip file but it failed to upload. I will try to upload it again from work.
My System SpecsSystem Spec
13 Jul 2010   #50
benjis78

Windows 7 Professional 64-bit (OEM)
 
 

Hi Timo,
I am having trouble uploading the zip file
My System SpecsSystem Spec
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