Studio XPS 16 BSOD


  1. Posts : 4
    Window 7
       #1

    Studio XPS 16 BSOD


    Hi,

    Hoping someone might be able to help me out before I see if I can get the laptop replaced.
    I am getting a BSOD generally once a day, everyday, it is always when the system is sitting idle and not when I am working on it. This started approximately 2-3 months ago

    System Info:

    Dell Studio XPS 16 - purchased 10/09
    CPU: Intel Core2Duo P8600
    RAM: 4GB - not sure of brand
    HD: 500GB ST9500420ASG
    VID : ATI Mobility Radeon HD4670
    Vista Ultimate 64 (OEM)- original OS
    Windows 7 Ultimate 64 (OEM)- upgraded several months later when Win7 was released via free Dell upgrade. System operated perfectly up until 2-3 months ago.

    Things tried or had done with no positive results:

    1. Updated all drivers
    2. Ran chkdsk
    3. Ran SFC /scannow
    4. Formatted hd and did clean install of Win7 and updated all drivers (06/28).
    5. Contacted Dell, who did went thru their A,B,C list.
    6. Dell sent out tech (07/14) who replaced motherboard, wireless card and power brick.

    System crashed last night and just moments ago after I rebooted it and left it alone for a couple of hours.

    Thanks,

    ian
      My Computer


  2. Posts : 1,598
    Microsoft Window 7 Professional 32 bit
       #2

    Hello Welcome to SF
    STOP 0x0000009F: DRIVER_POWER_STATE_FAILURE

    Usual causes: Device driver
    PCI.sys was blamed in all of the crash dumps, it was a common issue with XP.
    U might want to consider a Repair Install

    What antivirus are you using? third party antivirus software known for causing BSOD. Please remove them for time being, replaced by Microsoft Security Essential: http://www.microsoft.com/security_essentials

    BUGCHECK SUMMARY:
    Code:
    BugCheck 9F, {3, fffffa800468c060, fffff80000b9c4d8, fffffa8008b70410}
    
    Probably caused by : pci.sys
    
    Followup: MachineOwner
    ---------
      My Computer


  3. Posts : 4
    Window 7
    Thread Starter
       #3

    The original OS was Vista Ultimate 64 which I did an in place upgrade to Win7 Ultimate 64 with no issues for several months. After I started having BSODs everyday. I tried numerous things to trouble shoot the problem, finally resorting to formatting and doing a complete clean install of Win7 and when that didn't fix it, calling Dell who finally had a tech come out and replace the motherboard and wireless card.

    I am presently using Sunbelt Vipre 4.0 Premium. I will try removing it and replacing it as suggested.

    Thanks for looking at this.

    ian
      My Computer


  4. Posts : 4
    Window 7
    Thread Starter
       #4

    Hi ttran,

    You were pretty much right on the money. I believe it was the FW component of vipre premium crashing my system instead of the AV though since I had been running their stand-alone AV (without issue) and had upgraded to their AV/FW solution.

    I uninstalled it and installed ms essentials, as you suggested, and the BSODs went away. Looks like I will need a different FW solution since I contacted sunbelt tech support and they couldn't find a solutions to the issue.



    Thank you,

    ian
      My Computer


 

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