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Windows 7: BSOD, Freeze, and Restart

12 Jul 2010   #11
Jonathan_King

Windows 7 Professional x64
 
 

Check this out: Tech Support Forum - View Single Post - Blue Screen of Death (BSOD) Posting Instructions


My System SpecsSystem Spec
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12 Jul 2010   #12
So1dier

Microsoft Windows 7 Home Premium 64-bit
 
 

Quote   Quote: Originally Posted by Jonathan_King View Post

K, well I have to go to work so I'll look it up when I get home. Hopefully the attachment I made tells you something.
My System SpecsSystem Spec
13 Jul 2010   #13
Jonathan_King

Windows 7 Professional x64
 
 

I can come up with nothing from the info provided.

Let's try some troubleshooting without the dmps though. From your first post, it sounds like a video card problem. Do you have another one you can test? Could you borrow one from a friend?

If not, a week-old computer should still be under warranty. I suggest taking it in to them and have them replace the video card.
My System SpecsSystem Spec
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13 Jul 2010   #14
So1dier

Microsoft Windows 7 Home Premium 64-bit
 
 

Quote   Quote: Originally Posted by Jonathan_King View Post
I can come up with nothing from the info provided.

Let's try some troubleshooting without the dmps though. From your first post, it sounds like a video card problem. Do you have another one you can test? Could you borrow one from a friend?

If not, a week-old computer should still be under warranty. I suggest taking it in to them and have them replace the video card.

Well my first video card(XFX) was bad so I bought a new one. Now I have the (ASUS)video card 5870. What are the odds I got 2 bad video cards?
My System SpecsSystem Spec
13 Jul 2010   #15
Jonathan_King

Windows 7 Professional x64
 
 

How do you know the old card was bad? Could it be a bad motherboard slot making it seem as if the card is bad?

Could the bad card have fried a mobo slot? Is it possible that the power cable or PSU is bad?
My System SpecsSystem Spec
13 Jul 2010   #16
CarlTR6

Windows 7 Ultimate 32 bit
 
 

It's possible; stranger things have happened. But I would suspect the video drivers rather than the card itself.
My System SpecsSystem Spec
13 Jul 2010   #17
So1dier

Microsoft Windows 7 Home Premium 64-bit
 
 

Quote   Quote: Originally Posted by Jonathan_King View Post
How do you know the old card was bad? Could it be a bad motherboard slot making it seem as if the card is bad?

Could the bad card have fried a mobo slot? Is it possible that the power cable or PSU is bad?
I tested the PSU at the geek squad in best buy. The PSU was fine. I switched out video cards and the other video card worked perfectly. No random pixilzation followed by computer freezing and driver fail messages. No freezing in the bios with pure blue screens, no freezing while playing games(striped bars across the screen with audio looping and computer freezing). So the video card they swapped out fixed it. So I bought a new video card(ASUS) and I'm not freezing in the bios or getting video errors, but now I'm getting blue screens... sigh.
My System SpecsSystem Spec
13 Jul 2010   #18
So1dier

Microsoft Windows 7 Home Premium 64-bit
 
 

Quote   Quote: Originally Posted by CarlTR6 View Post
It's possible; stranger things have happened. But I would suspect the video drivers rather than the card itself.

I just updated the chipset driver for my motherboard to see if it would help. The one I was using was the one that came with the motherboard(on the disc). I also tried switching from the 10.6 driver to the 10.5 driver for the ATI HD 5xxx series cards. (For my 5870 card). So far I haven't gotten a blue screen but I have barely used my computer so I'll update you if I'm still getting blue screens or if that fixed it.



Edit : Nope my computer froze again so it didn't help. I have it on automatically restart now so I'm guessing it was a blue screen but I don't know.
My System SpecsSystem Spec
14 Jul 2010   #19
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Thanks for giving us a progress report.

Jan.
My System SpecsSystem Spec
14 Jul 2010   #20
CarlTR6

Windows 7 Ultimate 32 bit
 
 

Quote   Quote: Originally Posted by So1dier View Post
Quote   Quote: Originally Posted by CarlTR6 View Post
It's possible; stranger things have happened. But I would suspect the video drivers rather than the card itself.

I just updated the chipset driver for my motherboard to see if it would help. The one I was using was the one that came with the motherboard(on the disc). I also tried switching from the 10.6 driver to the 10.5 driver for the ATI HD 5xxx series cards. (For my 5870 card). So far I haven't gotten a blue screen but I have barely used my computer so I'll update you if I'm still getting blue screens or if that fixed it.



Edit : Nope my computer froze again so it didn't help. I have it on automatically restart now so I'm guessing it was a blue screen but I don't know.
I had to try five different drivers for my NVidia card before I got the freezes to stop. The one I ended up using was not the latest and the greatest. I think it was the third one down on the list not counting the beta driver (which didn't work either).
My System SpecsSystem Spec
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 BSOD, Freeze, and Restart




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