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Windows 7: BSOD, Freeze, and Restart

21 Jul 2010   #31
So1dier

Microsoft Windows 7 Home Premium 64-bit
 
 

Ya, I just got a blue screen and no memory.dmp was created...



I don't know why but my automatically restart was checked in system settings but that also doesn't happen. It just freezes on the blue screen and I have to manually press restart.


My System SpecsSystem Spec
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21 Jul 2010   #32
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Hello,

Check this article on forcing a System to crash and generate a Blue screen using Keyboard https://www.sevenforums.com/crash-loc...tml#post855782 the last post my me

Hope this helps,
Captain
My System SpecsSystem Spec
22 Jul 2010   #33
So1dier

Microsoft Windows 7 Home Premium 64-bit
 
 

Quote   Quote: Originally Posted by Capt.Jack Sparrow View Post
Hello,

Check this article on forcing a System to crash and generate a Blue screen using Keyboard https://www.sevenforums.com/crash-loc...tml#post855782 the last post my me

Hope this helps,
Captain

Ok, so I did what you told me to and it actually made a minidump and memory.dmp!!!!
What do I have to do now?

Memory.dmp and Minidump from the keyboard crash.
My System SpecsSystem Spec
.

22 Jul 2010   #34
So1dier

Microsoft Windows 7 Home Premium 64-bit
 
 

My computer has crashed 4 times in the last 20 minutes, I just woke up and turned it on to try and get on world of warcraft.

Edit: If for some reason it made a successful minidump/memory.dmp how would I know that it has successfully made one(Because I already have an existing one with the keyboard crash)? It will just overwrite the file right? Should I delete the other minidump and memory.dmp?



Edit Edit: Also, I'm not sure if this has any relevance, but when my computer crashes ventrilo sometimes looses the password information to my vent channels.
My System SpecsSystem Spec
23 Jul 2010   #35
So1dier

Microsoft Windows 7 Home Premium 64-bit
 
 

Bump.

Edit: My computer froze again. One thing I noticed is when it does get a blue screen it freezes on the blue screen which is probably why it doesn't finish making a report.


It says

dumping physical memory to disk: 80 or 60

and stays at that number so I have to manually press restart.
My System SpecsSystem Spec
25 Jul 2010   #36
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Hello,

We really apologize for the delayed response. !!

So lets start with basic. First we will try to narrow down the issue. Lets see if some Hardware is causing the problem.

So i would recommend to run Hardware Diagnostic: Follow this link for instructions Hardware Diagnostic !! « Captain Debugger

There are few error messages in Event Viewer I'm listing that are specific ones.

There was a "Microsoft-Windows-CAPI2" error due to a certificate fail to download. Go to this link http://www.download.windowsupdate.co...uthrootstl.cab Download and apply it.

Event Name: AEAPPINV2 a possible fix could be to update your BIOS Firmware GA-790XTA-UD4 (rev. 1.0) - GIGABYTE - Support&Download - Motherboard - BIOS

Event Name: RADAR_PRE_LEAK_WOW64:
It's basically referring to some kind of Process leak or a Kernel leak. But something hard to troubleshoot without seeing the PC. I'll list few troubleshooting steps which you try to fix the issue.

Open Task Manager then add the "Memory (Private Working Set)" column to Task Manager's Processes tab, and sort it in descending order see which process it taking up lot of Memory and see if it's stable or constantly spiking up

(or)

Download Processor Explorer

Open it then go to View | Select Columns | Check on Private Bytes

Then press OK. Then sort the list by Private Bytes and see which process it taking up lot of Memory and see if it's stable or constantly spiking up. Not down which process is leaking. If it's a process leak we can figure out this way. But if its a handle leak or Kernel leak then we have to dig more.

It's also possible the Kernel Memory Page Pool might also Paged out which can cause Bluescreen. We can use Poolmon.exe for that purpose. Try this article How to use Memory Pool Monitor (Poolmon.exe) to troubleshoot kernel mode memory leaks

Also you could Enable Driver Verifier Using Driver Verifier to identify issues with Drivers let it run few atleast 36 hours.

Then open Driver Verifier again the Select "Display information about the currently verified drivers" then click next. There is will Display the Drivers that has verified. Few you have more that one Drivers listed Click next then it will display the "Global counters" click next again there in a Drop down it will again show you the list of Drivers that has been verified.
Look for "Paged Pool - Bytes allocated" and if you see a Driver with high number then that the culprit.

Hope this helps,
Captain
My System SpecsSystem Spec
25 Jul 2010   #37
So1dier

Microsoft Windows 7 Home Premium 64-bit
 
 

Np, thanks for the response. Just a couple days ago I changed my ram speed from 1600 to 1333MHz and I haven't crashed yet so hopefully that fixed it. I'm going to try running a couple games that are more likely to crash it and see what happens.
My System SpecsSystem Spec
25 Jul 2010   #38
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by So1dier View Post
Np, thanks for the response. Just a couple days ago I changed my ram speed from 1600 to 1333MHz and I haven't crashed yet so hopefully that fixed it. I'm going to try running a couple games that are more likely to crash it and see what happens.
Your Welcome ! Lets hope that solved the mystery In case of any issues post us back.
My System SpecsSystem Spec
25 Jul 2010   #39
CarlTR6

Windows 7 Ultimate 32 bit
 
 

Good news. Do let us know if that is the fix.
My System SpecsSystem Spec
31 Jul 2010   #40
So1dier

Microsoft Windows 7 Home Premium 64-bit
 
 

Alright, well it's been a week and no crashes so I guess that was the problem. Before I bought my computer everyone said that my motherboard was 1600MHz RAM compatible. I don't know what this means but the majority of motherboards say something like 1333, 1600(OC), 1800(OC), etc. I'm guess the (OC) means there is a driver or setting in the bios that makes that RAM speed compatible as long as you know what to change. I only changed the ram speed from x6 to x8 in the bios making it 1600MHz.

Anyways I'm not to worried about the speed of the RAM, as I'm guessing it won't improve performance that much anyways, and I'm happy that my computer isn't crashing anymore. Thanks for the help guys . Time to play some games!!!
My System SpecsSystem Spec
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