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Windows 7: BSOD, Freeze, and Restart

11 Jul 2010   #1
So1dier

Microsoft Windows 7 Home Premium 64-bit
 
 
BSOD, Freeze, and Restart

Hi, I just got my computer a week ago and built it myself, I was having issues with video and it freezing but I figured out my video card was bad so I bought a new one.

I've had my new video card for about 3 days now and the first 2 days it worked perfectly but today at a lan my computer got the BSOD once on Team Fortress 2, then while watching a video on youtube it froze once with looping audio, and now it randomly restarted. I was just watching a video and the screen went black and the next thing to appear on the screen was the boot up screen.

Does anyone know what is going on?




Edit:

Is Windows 7 . . .

- x86 (32-bit) or x64 ?
Windows 7 64 Bit Home Premium


- the original installed OS on the system?
??? Windows 7 is installed.


- an OEM or full retail version?
I bought it on newegg. The case has a note on the top saying
This OEM disk...



- OEM = came pre-installed on system
- Full Retail = you purchased it from retailer

I built the machine myself, and installed Windows 7 on the system after I built it.
It wasn't pre-installed on my hard drive.



- What is the age of system (hardware)?

10 days


- What is the age of OS installation (have you re-installed the OS?)
I reformatted once after I replaced my first video card that had hardware issues.
I reformatted about 4 days ago.



My System SpecsSystem Spec
.
11 Jul 2010   #2
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Quote   Quote: Originally Posted by So1dier View Post
Hi, I just got my computer a week ago and built it myself, I was having issues with video and it freezing but I figured out my video card was bad so I bought a new one.

I've had my new video card for about 3 days now and the first 2 days it worked perfectly but today at a lan my computer got the BSOD once on Team Fortress 2, then while watching a video on youtube it froze once with looping audio, and now it randomly restarted. I was just watching a video and the screen went black and the next thing to appear on the screen was the boot up screen.

Does anyone know what is going on?

Hi So1dier and welcome

We need the actual dmp file created when your computer crashed. Use these instructions to find it and upload it to us.


https://www.sevenforums.com/crash-loc...d-problem.html

Let us know if you need help

Jan
My System SpecsSystem Spec
11 Jul 2010   #3
So1dier

Microsoft Windows 7 Home Premium 64-bit
 
 

I'm having trouble locating the minidump folder or file. I looked under C: Windows and can't find anything that says minidump. I also turned on show hidden files and folders but I can't find it.
My System SpecsSystem Spec
.

11 Jul 2010   #4
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Quote   Quote: Originally Posted by So1dier View Post
I'm having trouble locating the minidump folder or file. I looked under C: Windows and can't find anything that says minidump. I also turned on show hidden files and folders but I can't find it.
So1dier,

See if this helps you.
Note the BSOD Dump & System File Collection app (EXE file) may take some time to run.


https://www.sevenforums.com/crashes-d...tructions.html


Jan.
My System SpecsSystem Spec
12 Jul 2010   #5
So1dier

Microsoft Windows 7 Home Premium 64-bit
 
 

Just got the BSOD again. I wrote down the numbers on the BSOD Screen.

*** STOP: 0x0000007E (0xFFFFFFFFC0000005, 0xFFFFF80002EC2209, 0xFFFFF880009A99D8, 0xFFFFF880009A9240)

I just got BSOD again. This time it was completely different numbers and near the top it showed a line it didn't show before.

IRQL_GT_ZERO_AT_SYSTEM_SERVICE
My System SpecsSystem Spec
12 Jul 2010   #6
CarlTR6

Windows 7 Ultimate 32 bit
 
 

We definitely need the dumps.
My System SpecsSystem Spec
12 Jul 2010   #7
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Hello,

It might be under C:\Windows a File called Memory.dmp if you didn't find it there mostly that option might have disabled

  1. Go to Start and type in sysdm.cpl and press Enter
  2. Click on the Advanced tab
  3. Click on the Startup and Recovery Settings button
  4. Ensure that Automatically restart is unchecked
  5. Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box
  6. Ensure that the Small Dump Directory is listed as %systemroot%\Minidump << where your .dmp files can be found later
  7. Click OK twice to exit the dialogs, then reboot for the changes to take effect.
Hope this helps,
Captain
My System SpecsSystem Spec
12 Jul 2010   #8
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by So1dier View Post
K, I'm making a new thread now with the dumps or w/e
No need just post the Dump files here !!
My System SpecsSystem Spec
12 Jul 2010   #9
So1dier

Microsoft Windows 7 Home Premium 64-bit
 
 

Quote   Quote: Originally Posted by Capt.Jack Sparrow View Post
Hello,

It might be under C:\Windows a File called Memory.dmp if you didn't find it there mostly that option might have disabled

  1. Go to Start and type in sysdm.cpl and press Enter
  2. Click on the Advanced tab
  3. Click on the Startup and Recovery Settings button
  4. Ensure that Automatically restart is unchecked
  5. Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box
  6. Ensure that the Small Dump Directory is listed as %systemroot%\Minidump << where your .dmp files can be found later
  7. Click OK twice to exit the dialogs, then reboot for the changes to take effect.
Hope this helps,
Captain

I checked the automatically restart box cause it was unchecked and selected the small memory dump(256 kb) in the dropdown box, but the rest was the same. Does any of the information I gave you in the attachment tell you anything?
My System SpecsSystem Spec
12 Jul 2010   #10
So1dier

Microsoft Windows 7 Home Premium 64-bit
 
 

My computer crashed with those settings and I still don't see and memory.dmp or minidump file/folder.
My System SpecsSystem Spec
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 BSOD, Freeze, and Restart




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