BSOD error on HP Laptop


  1. Posts : 25
    Windows 7 Home Premium 64bit
       #1

    BSOD error on HP Laptop


    Yeah, i have a HP laptop and it came up with a BSOD, but i wasn't able to get the error it said but after the laptop restarted it came up with this.
    Windows has recovered from an unexpected shutdown

    Windows can check online for a solution to the problem the next time you go online

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 3081

    Additional information about the problem:
    BCCode: 50
    BCP1: FFFFF8A13A117FEE
    BCP2: 0000000000000000
    BCP3: FFFFF80002CC6560
    BCP4: 0000000000000005
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\070710-52057-01.dmp
    C:\Users\Kevin\AppData\Local\Temp\WER-82462-0.sysdata.xml

    Read our privacy statement online:
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    P.S an attachment of the Windows7_BSOD_jcgriff2 and Rescource and Performance html is included in the documents.rar
      My Computer


  2. Posts : 1,598
    Microsoft Window 7 Professional 32 bit
       #2

    What anti-virus are you using? If you are using AVG, remove it, and install Microsoft Security Essentials instead.
    Code:
    Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\TUANTR~1\AppData\Local\Temp\Rar$DI01.506\070710-52057-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*e:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7600 MP (8 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
    Machine Name:
    Kernel base = 0xfffff800`02c5f000 PsLoadedModuleList = 0xfffff800`02e9ce50
    Debug session time: Wed Jul  7 17:11:34.447 2010 (UTC + 7:00)
    System Uptime: 0 days 0:29:49.634
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    .......................................
    Loading User Symbols
    Loading unloaded module list
    ......
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 50, {fffff8a13a117fee, 0, fffff80002cc6560, 5}
    
    Unable to load image \??\C:\Program Files (x86)\AVG\AVG9\Identity Protection\Agent\Driver\Platform_WIN764\AVGIDSFilter.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for AVGIDSFilter.sys
    *** ERROR: Module load completed but symbols could not be loaded for AVGIDSFilter.sys
    
    Could not read faulting driver name
    Probably caused by : AVGIDSFilter.sys ( AVGIDSFilter+1406 )
    
    Followup: MachineOwner
    ---------
    Regard

    Tuan
      My Computer


  3. Posts : 25
    Windows 7 Home Premium 64bit
    Thread Starter
       #3

    ttran said:
    What anti-virus are you using? If you are using AVG, remove it, and install Microsoft Security Essentials instead.
    Code:
     
    Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
    Copyright (c) Microsoft Corporation. All rights reserved.
     
     
    Loading Dump File [C:\Users\TUANTR~1\AppData\Local\Temp\Rar$DI01.506\070710-52057-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
     
    Symbol search path is: SRV*e:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7600 MP (8 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
    Machine Name:
    Kernel base = 0xfffff800`02c5f000 PsLoadedModuleList = 0xfffff800`02e9ce50
    Debug session time: Wed Jul  7 17:11:34.447 2010 (UTC + 7:00)
    System Uptime: 0 days 0:29:49.634
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    .......................................
    Loading User Symbols
    Loading unloaded module list
    ......
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
     
    Use !analyze -v to get detailed debugging information.
     
    BugCheck 50, {fffff8a13a117fee, 0, fffff80002cc6560, 5}
     
    Unable to load image \??\C:\Program Files (x86)\AVG\AVG9\Identity Protection\Agent\Driver\Platform_WIN764\AVGIDSFilter.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for AVGIDSFilter.sys
    *** ERROR: Module load completed but symbols could not be loaded for AVGIDSFilter.sys
     
    Could not read faulting driver name
    Probably caused by : AVGIDSFilter.sys ( AVGIDSFilter+1406 )
     
    Followup: MachineOwner
    ---------
    Regard

    Tuan

    Yeah i'm using AVG but instead of using MIcrosoft Security Essentials can i use something else like NOD32

    Thank YOu
      My Computer


  4. Posts : 1,598
    Microsoft Window 7 Professional 32 bit
       #4

    sorry buddy, NOD32 is notorious for causing BSODs too. Please install MSE during this time
      My Computer


 

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