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Windows 7: BSOD ntoskrnl.exe =(

14 Jul 2010   #21
BBMorti

Windows 7 Professional 64 Bit
 
 

I booted in Safe Mode and tried to remove the file but it denied me acces to do it saying I need acces from SYSTEM to make any changes with this file.

Tried to rename it and it denied my acces with the same reason.

Its located specifically here --> C:\Windows\System32\DriverStore\FileRepository\atk2000.inf_amd64_neutral_a91abe245a6c41c8

The other file (2009) with the same name, is located --> C:\Windows\System32\DriverStore\FileRepository\asacpi.inf_amd64_neutral_a7ca2c2f114f9353

and then there is the other updated one (2009) here --> C:\Windows\System32\drivers

No idea how to get rid of the 2005 one of why I have 3 files with the same name at 3 different locations =(


My System SpecsSystem Spec
.
14 Jul 2010   #22
Jonathan_King

Windows 7 Professional x64
 
 

Try logging into the built-in administrator account, in safe mode.
My System SpecsSystem Spec
14 Jul 2010   #23
BBMorti

Windows 7 Professional 64 Bit
 
 

Tried logging into the built-in administrator account, in safe mode and it would not let me Delete or rename either the file or the folder. Saying I need acces from SYSTEM
My System SpecsSystem Spec
.

14 Jul 2010   #24
Jonathan_King

Windows 7 Professional x64
 
 

My System SpecsSystem Spec
14 Jul 2010   #25
BBMorti

Windows 7 Professional 64 Bit
 
 

I tried taking ownership of the file and the folder.. and now it denies me to make any changes to either of them with the reason that I need acces from Morten/Morti this time, instead of SYSTEM.. which is the user I am logged in on -_-
My System SpecsSystem Spec
14 Jul 2010   #26
Jonathan_King

Windows 7 Professional x64
 
 

Let me contact someone who can help...

Please be patient, as he is busy.
My System SpecsSystem Spec
14 Jul 2010   #27
BBMorti

Windows 7 Professional 64 Bit
 
 

Thank you sir.. to be honest I dont even understand how I can have a 2005 file on a windows 7 installation from a bit earlier this year sigh.
My System SpecsSystem Spec
14 Jul 2010   #28
usasma
Microsoft MVP

 
 

When Windows 7 was installed, it went to the Microsoft servers and found that you have an Asus motherboard - so it installed the ASACPI.sys that was on their servers (the 2005 version).

Microsoft doesn't certify these drivers, it just receives them from the manufacturer and posts them on their website. And the 2005 version is the only version that's at Microsoft - so you must get the version from Asus.

What version is in C:\Windows\System32\drivers? That's the key here.
The other "key" is that any further BSOD's should show the 2009 version (if it's loaded) rather than the 2005 version.

It being in the DriverStore\FileRepository isn't an issue - and you shouldn't mess with that unless there's a pressing issue that requires it's removal. The protection(s) set on these folders are complicated and you can do more damage just by trying to remove it.

I haven't followed this entire thread - but if the download site at Asus doesn't have the Asus ATK0110 ACPI Utility driver for Windows 7 for your motherboard, then you're facing an incompatibility issue. There is no guarantee that this will even work on an incompatible motherboard. But, from what I've seen, there isn't a whole bunch of difference between the drivers for Vista and Win7 - so I wouldn't be surprised to see it work.
My System SpecsSystem Spec
15 Jul 2010   #29
BBMorti

Windows 7 Professional 64 Bit
 
 

Quote   Quote: Originally Posted by usasma View Post
When Windows 7 was installed, it went to the Microsoft servers and found that you have an Asus motherboard - so it installed the ASACPI.sys that was on their servers (the 2005 version).

Microsoft doesn't certify these drivers, it just receives them from the manufacturer and posts them on their website. And the 2005 version is the only version that's at Microsoft - so you must get the version from Asus.

What version is in C:\Windows\System32\drivers? That's the key here.
The other "key" is that any further BSOD's should show the 2009 version (if it's loaded) rather than the 2005 version.

It being in the DriverStore\FileRepository isn't an issue - and you shouldn't mess with that unless there's a pressing issue that requires it's removal. The protection(s) set on these folders are complicated and you can do more damage just by trying to remove it.

I haven't followed this entire thread - but if the download site at Asus doesn't have the Asus ATK0110 ACPI Utility driver for Windows 7 for your motherboard, then you're facing an incompatibility issue. There is no guarantee that this will even work on an incompatible motherboard. But, from what I've seen, there isn't a whole bunch of difference between the drivers for Vista and Win7 - so I wouldn't be surprised to see it work.
Hello Usasma

The version in C:\Windows\System32\drivers is the 2009 version, which it was changed too after I downloaded the Asus ATK0110 ACPI Utility driver.. I do have a driver now by that name in 3 different folders ( ASACPI.sys ) they wont conflict?
My System SpecsSystem Spec
15 Jul 2010   #30
usasma
Microsoft MVP

 
 

No conflict with them being on your system - the conflict only comes about if the system tries to load all of them (which would cause other problems also).

For example, there's 10 or more svchost.exe's loading on your system right now (all copies of the same file).
Also, there's lot's of duplicates on your system that a search would show up. For example, if you search, you'll find numerous copies of setup.exe on your system (each for a different installation program).

Don't worry about them until and unless you get another BSOD.
The memory dump from the BSOD will have info on the version that's loaded.
It should be the 2009 version - if somehow the 2005 version slips in, then we'll start worrying.

You can force a BSOD to see what's happening, but IMO it's not worth the trouble.
My System SpecsSystem Spec
Reply

 BSOD ntoskrnl.exe =(




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