[BSOD] - Crashed twice in an hour

Tilting Clock · 13 Jul 2010

Neither time have I seen the error screen itself, but my computer has crashed twice this morning while in the midst of streaming video from Netflix instant view. I guess it doesn't take a genius to guess that this is where the problem is hiding. I lack the current technical knowledge to analyze the dump files myself, so some assistance here would be much appreciated.

My System

64-bit OS
Windows 7 Home Premium
Manufacturer: Gateway
Model: DX4300
Processor: AMD Phenom(tm) II X4 805 (2.5 GHz)
RAM: 8 GB

Attached is both of the dump files created today. I'm not certain if this is redundant or no, but I'd hoped it would help narrow down what the issue is.

Much appreciated,
Tilting Clock

usasma · 14 Jul 2010

We have had issues in the past with Norton/Symantec products causing networking issues and not leaving any trace of that in the error messages. As such, please follow these directions:

Anti-Virus Removal:
Please do the following:
- download a free antivirus for testing purposes: Free AntiVirus
- uninstall the Norton from your system (you can reinstall it, if so desired, when we're done troubleshooting)
- remove any remnants of Norton using this free tool: Download and run the Norton Removal Tool
- IMMEDIATELY install and update the free antivirus
- check to see if this fixes the BSOD's

Next, please download a fresh copy of the Win7 driver for your wireless device (yours is from 2007)
If there isn't a Win7 driver available, please post back with the make and model of your wireless device
Then uninstall the current program/driver for your wireless device
Then install the freshly downloaded driver.

BSOD BUGCHECK SUMMARY

Code:


Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Tue Jul 13 12:14:47.389 2010 (UTC - 4:00)
System Uptime: 0 days 0:29:57.934
BugCheck 1E, {0, 0, 0, 0}
Probably caused by : ntkrnlmp.exe ( nt!KiKernelCalloutExceptionHandler+e )
BUGCHECK_STR:  0x1E_0
PROCESS_NAME:  ccSvcHst.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Tue Jul 13 11:37:53.844 2010 (UTC - 4:00)
System Uptime: 1 days 0:55:26.405
BugCheck D1, {92, 2, 0, fffff880064e2d56}
*** WARNING: Unable to verify timestamp for athrxu6.sys
*** ERROR: Module load completed but symbols could not be loaded for athrxu6.sys
Probably caused by : athrxu6.sys ( athrxu6+88d56 )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨