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Windows 7: Win7 has BOSD when launching MapleStory

16 Jul 2010   #1
ressentir

Windows 7 Home Premium 32-bit
 
 
Win7 has BOSD when launching MapleStory

I've been trying to get MapleStory to work but everytime I launch it and reach the login screen it just gives me a BOSD.

I've attached the minidump files. Hope you guys and gals can help.
Thanks in advance
Appreciate the help


My System SpecsSystem Spec
.
16 Jul 2010   #2
ttran

Microsoft Window 7 Professional 32 bit
 
 

Quote   Quote: Originally Posted by ressentir View Post
I've been trying to get MapleStory to work but everytime I launch it and reach the login screen it just gives me a BOSD.

I've attached the minidump files. Hope you guys and gals can help.
Thanks in advance
Appreciate the help
Hi and welcome to SF

This one was caused by your audiodg.sys. It is a window 7 file that sometimes uses high amounts of CPU.


Since it is a window 7 file, I would suggest you to run a system file check.
SFC /SCANNOW Command - System File Checker

Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\TUANTR~1\AppData\Local\Temp\Rar$DI00.266\071610-30778-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*e:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0x82e3e000 PsLoadedModuleList = 0x82f86810
Debug session time: Fri Jul 16 18:57:38.828 2010 (UTC + 7:00)
System Uptime: 1 days 14:39:34.669
Loading Kernel Symbols
...............................................................
................................................................
.............................
Loading User Symbols
Loading unloaded module list
..........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.
BugCheck 1000008E, {c000001d, 82e83347, 8c56acc0, 0}

Probably caused by : ntkrpamp.exe ( nt!KiTrap07+cf )

Followup: MachineOwner
---------
PROCESS_NAME:  audiodg.exe
Please update your audio driver as well. I have seen many users got this problem before, if they disable the audio driver, they are able to get to the Maple, if not, BSOD.

Let us know how it goes, I play game online too and I know this is common issue that is tough to solve, let's try what I've mention

Tuan
My System SpecsSystem Spec
16 Jul 2010   #3
Jonathan_King

Windows 7 Professional x64
 
 

MapleStory is well known around here for causing BSODs. I suggest contacting them and sending them your dumps if they ask.
My System SpecsSystem Spec
.

16 Jul 2010   #4
ressentir

Windows 7 Home Premium 32-bit
 
 

Well, I've tried doing the SFC and it gave an "did not find any integrity violations" result. I've included the SFCdetails.txt file.
So is there a way to fix the audiodg.sys file?

I've tried updating my audio drivers which are my realtek high definition audio and nvidia high definition audio but only the realtek driver was updated. The other stayed the same even after installing the driver which came with the graphics driver update as well.

I tried it again but the BOSD still happened. Would it be possible that the having a Realtek High Definition Audio and Nvidia High Definition Audio cause a problem such as this?

@Jonathan_King, I'll definitely give it a try if all else fails.
In the meantime any more suggestions?
My System SpecsSystem Spec
16 Jul 2010   #5
ttran

Microsoft Window 7 Professional 32 bit
 
 

I can conclude now that you need further support from Maple story game producer. It's definitely the cause is from the game interact with audio driver and the only way to make the game work is disable to audio while play game, which is not comfortable at all. I've do some research about this and hasn't got any more detail solution other than disable the audio.

Regard,

Tuan
My System SpecsSystem Spec
17 Jul 2010   #6
ressentir

Windows 7 Home Premium 32-bit
 
 

Thanks a lot! I've emailed them and I'll wait to see what they say. Hope they can fix this for me. I'll keep you all updated.

Thanks!
My System SpecsSystem Spec
21 Jul 2010   #7
ressentir

Windows 7 Home Premium 32-bit
 
 

Apparently they replied my email stating that it must be caused by my Windows 7 being a 64-bit version which would cause this problem, when I've already included my computer specs with the report.
I emailed them again and haven't received a reply since then. I guess it really is a lost cause. People from asiasoft isn't helpful at all.
Oh well, I guess I have to live without the game then.
Thanks for your help guys!
My System SpecsSystem Spec
21 Jul 2010   #8
Jonathan_King

Windows 7 Professional x64
 
 

You're welcome, sorry we couldn't fix it for you.

If you need anything else, don't hesitate to post.
My System SpecsSystem Spec
Reply

 Win7 has BOSD when launching MapleStory




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