Win7 has BOSD when launching MapleStory

ressentir said:

I've been trying to get MapleStory to work but everytime I launch it and reach the login screen it just gives me a BOSD.

I've attached the minidump files. Hope you guys and gals can help.
Thanks in advance
Appreciate the help

Hi and welcome to SF

This one was caused by your audiodg.sys. It is a window 7 file that sometimes uses high amounts of CPU.


Since it is a window 7 file, I would suggest you to run a system file check.
SFC /SCANNOW Command - System File Checker

Code:

Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\TUANTR~1\AppData\Local\Temp\Rar$DI00.266\071610-30778-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*e:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0x82e3e000 PsLoadedModuleList = 0x82f86810
Debug session time: Fri Jul 16 18:57:38.828 2010 (UTC + 7:00)
System Uptime: 1 days 14:39:34.669
Loading Kernel Symbols
...............................................................
................................................................
.............................
Loading User Symbols
Loading unloaded module list
..........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.
BugCheck 1000008E, {c000001d, 82e83347, 8c56acc0, 0}

Probably caused by : ntkrpamp.exe ( nt!KiTrap07+cf )

Followup: MachineOwner
---------
PROCESS_NAME:  audiodg.exe

Please update your audio driver as well. I have seen many users got this problem before, if they disable the audio driver, they are able to get to the Maple, if not, BSOD.

Let us know how it goes, I play game online too and I know this is common issue that is tough to solve, let's try what I've mention

Tuan

MapleStory is well known around here for causing BSODs. I suggest contacting them and sending them your dumps if they ask.

I can conclude now that you need further support from Maple story game producer. It's definitely the cause is from the game interact with audio driver and the only way to make the game work is disable to audio while play game, which is not comfortable at all. I've do some research about this and hasn't got any more detail solution other than disable the audio.

Regard,

Tuan

You're welcome, sorry we couldn't fix it for you.

If you need anything else, don't hesitate to post.