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Windows 7: 7 HangsUp/Freezes while watching video or keeping the laptop idle

16 Jul 2010   #1

Windows 7
7 HangsUp/Freezes while watching video or keeping the laptop idle

this is my first post here!!!!

my laptop config is
Dell core 2 duo
2.00 Ghz
32 bit system

Just 2 days ago, i upgraded my OS from windows Vista sp2 to Windows 7 ultimate....
the installation proceeded just fine

the problem mainly occured when i started watching videos....
initially they work fine ... however after 15-20 mins the system suddenly freezes/hangs

doesnt respond to anything nd i have to manually reboot the laptop

this problem also occurs when i start downloading a file and leave the laptop idle...
after few minutes the system freezes......

i have no option but to manually reboot the system.....


My System SpecsSystem Spec
16 Jul 2010   #2
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit

Hello !! Welcome to SF !!

We need some more information before troubleshooting. Please open an elevated (Run as administrator) Command Prompt and type "msinfo32 /nfo C:\Users\Public\Desktop\TEST.NFO" (without the quotes) and press Enter. Then navigate to the C:\Users\Public\Desktop directory to retrieve the TEST.NFO file. If you have difficulties with making this work, please post back.

Good Luck,
My System SpecsSystem Spec
16 Jul 2010   #3

Windows 7

Ok finally got it......

OS Name Microsoft Windows 7 Ultimate
Version 6.1.7600 Build 7600
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name VISHAL-PC
System Manufacturer Dell Inc.
System Model Inspiron 1545
System Type X86-based PC
Processor Intel(R) Core(TM)2 Duo CPU T6400 @ 2.00GHz, 2000 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date Dell Inc. A05, 25-02-2009
SMBIOS Version 2.4
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume3
Locale India
Hardware Abstraction Layer Version = "6.1.7600.16385"
Time Zone India Standard Time
Installed Physical Memory (RAM) 2.00 GB
Total Physical Memory 1.96 GB
Available Physical Memory 1.18 GB
Total Virtual Memory 3.93 GB
Available Virtual Memory 2.91 GB
Page File Space 1.96 GB
Page File C:\pagefile.sys
My System SpecsSystem Spec

17 Jul 2010   #4

Windows 7

please help me quickly!!!!
My System SpecsSystem Spec
17 Jul 2010   #5

Windows 7 Ultimate X64 SP1

Can you please fill out all sections of your System Specs and post back, this will help us to troubleshoot further.

If you dont know all your specs, then Speccy will give you the info you need.
My System SpecsSystem Spec
17 Jul 2010   #6

Windows 7

updated specs... is more required???
My System SpecsSystem Spec
17 Jul 2010   #7
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit


If you have any Virtual drivers like Alcohol 120 or Daemon tools uninstall it. Also i would recommend to uninstall ESET as well also use the Removal Tool to clean the left over entries ESET Knowledgebase - Uninstallers (removal tools) for common antivirus software then you could download and use Microsoft Security Essentials. Also download Malwarebtyes and run a complete scan. Post us back how it goes

Good Luck,
My System SpecsSystem Spec
17 Jul 2010   #8

Windows 7

tried your suggestion!!! Though the speed of the system has improved a lot, the earlier problem persists.

A video/movie works fine for about 10-15 minutes and then suddenly the system freezes/hangs-up.
The same problem occurs while downloading or leaving the system idle..
My System SpecsSystem Spec

 7 HangsUp/Freezes while watching video or keeping the laptop idle

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