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Windows 7: BSOD problem and Program crashes. Please help.

18 Jul 2010   #1
aquasshi

Windows 7 Ultimate
 
 
BSOD problem and Program crashes. Please help.

Hi everyone.

My Windows 7 Ultimate (32 bit) crashes about once per 2 days.

Recently the Skype 5.0 (beta) application stopped working frequently during the calls.

Yesterday the Yahoo Messenger 10.0 also stopped during the call as well.

I don't have any ideas whether these problems related to each others.

Other information.
- The OS is a an upgrade version I bought separately. I installed it 2 months ago.
- The system I bought 2 years ago, built-to-order.

I have uploaded the following files as your guide.
- the BOSD dump (Windows7_BSOD_jcgriff2 folder)
- the System Health Report (perfmon /report)
Attachment 86165

Your helps are very much appreciated.


My System SpecsSystem Spec
.
18 Jul 2010   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by aquasshi View Post
Hi everyone.

My Windows 7 Ultimate (32 bit) crashes about once per 2 days.

Recently the Skype 5.0 (beta) application stopped working frequently during the calls.

Yesterday the Yahoo Messenger 10.0 also stopped during the call as well.

I don't have any ideas whether these problems related to each others.

Other information.
- The OS is a an upgrade version I bought separately. I installed it 2 months ago.
- The system I bought 2 years ago, built-to-order.

I have uploaded the following files as your guide.
- the BOSD dump (Windows7_BSOD_jcgriff2 folder)
- the System Health Report (perfmon /report)

Your helps are very much appreciated.

No file uploaded.

Ken
My System SpecsSystem Spec
18 Jul 2010   #3
aquasshi

Windows 7 Ultimate
 
 

Hi Ken,

Thanks for your message.
I have reedited my mesage to show the file.
I am new to this forum.
My System SpecsSystem Spec
.

29 Jul 2010   #4
aquasshi

Windows 7 Ultimate
 
 

Anyone could help me? Have uploaded the newest dump file.

Attachment 88166
My System SpecsSystem Spec
29 Jul 2010   #5
cluberti

Windows 10 Pro x64
 
 

There was a render command given to the Nvidia video driver by DirectX, and the Nvidia driver called KeBugCheckEx to crash the box.

I'm not sure if there are newer nvidia drivers than this:
Code:
1: kd> lmvm nvlddmkm
start    end        module name
91c2b000 92732fc0   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Sat Apr 03 20:37:04 2010 (4BB7DF30)
    CheckSum:         00B0A9B4
    ImageSize:        00B07FC0
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
If an updated driver doesn't help, and if you have the ability to do so, try another video card, as it might possibly be a hardware issue.
My System SpecsSystem Spec
29 Jul 2010   #6
CarlTR6

Windows 7 Ultimate 32 bit
 
 

Sometimes with Nvidia, the latest driver is not always the best, I had to experiment with drivers before I got my card working properly. I ended up using the third one down the list rather than the latest.
My System SpecsSystem Spec
31 Jul 2010   #7
aquasshi

Windows 7 Ultimate
 
 

Thanks cluberti, CarlTR6.

I will try an older version of Nvidia driver.
My System SpecsSystem Spec
31 Jul 2010   #8
CarlTR6

Windows 7 Ultimate 32 bit
 
 

Let us know the results of the driver experiments.
My System SpecsSystem Spec
Reply

 BSOD problem and Program crashes. Please help.




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