BSOD While Shutting Down


  1. Posts : 25
    Windows 7
       #1

    BSOD While Shutting Down


    Hello, for the past couple months, I've been, at random, experiencing a BSOD that only occurs when I am trying to shut down the computer. It has not occured any other time. And strange thing is, it doesn't always happen. Usually the computer shuts down just fine, but on occasion it crashes and reboots. I am only made aware of this the next day when I notice the computer is still on and I get a message telling me Windows recovered from an unexpected error.


    Here's the information from my DUMP file of the incident.





    Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.


    Loading Dump File [C:\Windows\MEMORY.DMP]
    Kernel Summary Dump File: Only kernel address space is available

    Symbol search path is: C:\symbols
    Executable search path is:
    Windows 7 Kernel Version 7600 MP (2 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
    Machine Name:
    Kernel base = 0xfffff800`0741e000 PsLoadedModuleList = 0xfffff800`0765be50
    Debug session time: Sun Jul 18 01:25:54.218 2010 (UTC - 4:00)
    System Uptime: 0 days 15:17:12.121
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ......................................
    Loading User Symbols

    Loading unloaded module list
    ......
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    Use !analyze -v to get detailed debugging information.

    BugCheck 9F, {3, fffffa800522ebb0, fffff80000b9c4d8, fffffa80055a0e10}

    *** ERROR: Module load completed but symbols could not be loaded for VMNetSrv.sys
    Probably caused by : ntkrnlmp

    Followup: MachineOwner
    ---------

    0: kd> !analyze -v
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    DRIVER_POWER_STATE_FAILURE (9f)
    A driver is causing an inconsistent power state.
    Arguments:
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: fffffa800522ebb0, Physical Device Object of the stack
    Arg3: fffff80000b9c4d8, Functional Device Object of the stack
    Arg4: fffffa80055a0e10, The blocked IRP

    Debugging Details:
    ------------------


    DRVPOWERSTATE_SUBCODE: 3

    IMAGE_NAME: ntkrnlmp

    DEBUG_FLR_IMAGE_TIMESTAMP: 0

    MODULE_NAME: ntkrnlmp

    FAULTING_MODULE: fffff88004901000 VMNetSrv

    IRP_ADDRESS: fffffa80055a0e10

    DEVICE_OBJECT: fffffa8006c67050

    DRIVER_OBJECT: fffffa80068a4380

    DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

    BUGCHECK_STR: 0x9F

    PROCESS_NAME: System

    CURRENT_IRQL: 2

    STACK_TEXT:
    fffff800`00b9c488 fffff800`074fd1b3 : 00000000`0000009f 00000000`00000003 fffffa80`0522ebb0 fffff800`00b9c4d8 : nt!KeBugCheckEx
    fffff800`00b9c490 fffff800`0749a6a6 : fffff800`00b9c5c0 fffff800`00b9c5c0 00000000`00000004 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x292f0
    fffff800`00b9c530 fffff800`07499a26 : fffffa80`08a2f400 fffffa80`08a2f400 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x66
    fffff800`00b9c5a0 fffff800`0749a57e : 00000080`21b34a27 fffff800`00b9cc18 00000000`0035d3fd fffff800`0760d228 : nt!KiProcessExpiredTimerList+0xc6
    fffff800`00b9cbf0 fffff800`07499d97 : 00000024`9ce74cc5 00000024`0035d3fd 00000024`9ce74c74 00000000`000000fd : nt!KiTimerExpiration+0x1be
    fffff800`00b9cc90 fffff800`07496dfa : fffff800`07608e80 fffff800`07616c40 00000000`00000000 fffff880`03d10588 : nt!KiRetireDpcList+0x277
    fffff800`00b9cd40 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cd00 00000000`00000000 : nt!KiIdleLoop+0x5a


    STACK_COMMAND: kb

    FOLLOWUP_NAME: MachineOwner

    FAILURE_BUCKET_ID: X64_0x9F_3_IMAGE_ntkrnlmp

    BUCKET_ID: X64_0x9F_3_IMAGE_ntkrnlmp

    Followup: MachineOwner
    ---------
      My Computer


  2. Posts : 13,354
    Windows 7 Professional x64
       #2

    Welcome to SF!

    Looks like VMware is causing the issue. Try removing it and see what happens.

    If that doesn't work, please follow these instructions: https://www.sevenforums.com/crashes-d...tructions.html
      My Computer


  3. Posts : 25
    Windows 7
    Thread Starter
       #3

    I don't have VMWare installed on this machine, however I do have VirtualBox and Microsoft Virtual PC installed. I did find VMNetSrv.sys located in Microsoft Virtual PC, so could that be the culprit?
      My Computer


  4. Posts : 13,354
    Windows 7 Professional x64
       #4

    That sounds right. I must confess I didn't research what driver in particular VMNetSrv.sys was. It looked virtual so I assumed VMware.

    A Google search reveals that it belongs to VirtualPC.
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 08:05.
Find Us