BSOD random

pas002 · 20 Jul 2010

Hi,

I have a HP 6540b laptop with windows 7 x86 installed on it.
Software and image is applied by using SCCM and worked fine for a while.
Since a few weeks BSOD occuring randomly, or when logging off the system.
I installed the image whitout any additional software, only Windwos 7 an it's drivers on the system.
Problem is still occuring.

I ran sfc /scannow and it tells me it did not find any integrity violations.
memory tests are ok.

Does anyone has an idea what is going wrong.

Thanks in advantage.

Enrico

ttran · 20 Jul 2010

Hi and welcome to SF

STOP 0x00000019: BAD_POOL_HEADER

Usual causes: Device driver

Please update this driver:

Code:

8e0ec000 8e0f4f00   IFXTPM   IFXTPM.SYS   Tue Apr 18 15:34:42 2006 (4444A4A2)\

Ifxtpm.sys with description Infineon Trusted Platform Module is a driver file from company Infineon Technologies AG belonging to product Infineon TPM Software.

Please update it

With only 1 crash dump file, it's hard to fully know what cause BSODs, please upload any new dump if you can
What third party antivirus software are you using?

Regard,

Tuan

pas002 · 20 Jul 2010

Hi Tuan,

Thanks for the quick response.

I do not have any antivirus software installed yet.

I will add some more dumpfiles to the thread.

Regards,
Enrico

ttran · 20 Jul 2010

All of these crash dump all indicted display drivers igxpmp32.sys, please uninstall and reinstall the drivers, update them if the latest driver is available

BUGCHECK SUMMARY:

Code:

Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\TUANTR~1\AppData\Local\Temp\Rar$DI00.296\072010-18813-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*e:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0x8281e000 PsLoadedModuleList = 0x82966810
Debug session time: Tue Jul 20 19:02:35.962 2010 (UTC + 7:00)
System Uptime: 0 days 0:04:15.392
Loading Kernel Symbols
...............................................................
................................................................
.................................
Loading User Symbols
Loading unloaded module list
...
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007F, {8, 801db000, 0, 0}

*** WARNING: Unable to verify timestamp for igxpmp32.sys
*** ERROR: Module load completed but symbols could not be loaded for igxpmp32.sys
Probably caused by : igxpmp32.sys ( igxpmp32+44124 )

Followup: MachineOwner
---------
BugCheck 1A, {41287, 1000, 0, 0}

Probably caused by : ntkrpamp.exe ( nt!KiTrap0E+dc )

Followup: MachineOwner
---------

Regard,

Tuan