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Windows 7: BSOD rare? 1e error?

21 Jul 2010   #11

Windows 7 Home Premium x64

So incase anyone else has these issues, thought id add my chat with belkin customer support:
Sudha K V: Hi, my name is Sudha K V. How may I help you?
vexedbredrin: hi, ive been having problems with my wireless g
vexedbredrin: its causing occasional blue screen errors
Sudha K V: We are sorry for the inconvenience caused.
Sudha K V: Have you tried installing the adapter on different computer?
vexedbredrin: no, as i want it to work on this one here, which it does, just the drivers which you say on your site work for win7 64bit, dont work
vexedbredrin: at least not well enough\
Sudha K V: May I know the version or FCC ID number of the adapter?
Sudha K V: You can find this information at the base of the adapter.
vexedbredrin: RAX...
vexedbredrin: theres only one that starts with rax isnt there?
vexedbredrin: this isnt a real person is it?
Sudha K V: Yes.
Sudha K V: Thank you.
vexedbredrin: ok cool thank you too
Sudha K V: As I understand you have an issue installing the adapter on windows 7 computer.
vexedbredrin: well no, its installed and works, but the driver causes blue screen errors and i need an update
vexedbredrin: the drivers are not as you say; compatible with windows 7 64-bit
Sudha K V: Not to worry, I will certainly help you with this issue.
Sudha K V: Have you tried downloading the drivers from the web site?
vexedbredrin: yes
vexedbredrin: thats the driver i mean. for the RAX... its not compatilble
Sudha K V: Please download version 4xxx drivers from the website.
Sudha K V:
vexedbredrin: i have that installed
vexedbredrin: ^
vexedbredrin: thats the driver i have, if i attempt to install it, it will promt an uninstall
Sudha K V: To isolate the issue I request you to try installing the adapter on different computer and check if the problem persists.
vexedbredrin: not helpful at all. I own this computer, and need it to work for this one, plus i dont have another 64bit windows 7 hp pavillion lying around my mansion
Sudha K V: I understand your concern, we are just trying to isolate the issue.
Sudha K V: Does adapter works fine on different operating system?
vexedbredrin: i dont have a dual or multi O/S so i wouldnt know
Sudha K V: I am sorry vexedbredrin, this could be an issue with the computer as well. To isolate where the problem is, we would try installing the adapter on different computer.
vexedbredrin: i did actually have problems with the same wireless dongle and 2 other brand new machines (both win7 64bit)
vexedbredrin: so its absolutley a fault with the drivers on your website
vexedbredrin: and not this pc
Sudha K V: Ok.

My System SpecsSystem Spec
21 Jul 2010   #12

Win7 Home Premium 64x

When you installed the dongle for the first time, did you install drivers from a CD or diff location? or did it set itself up automatically?

You say you have plugged this into other computers and it worked fine? did you just plug it in and it installed itself there?

Since it is pointing to a driver, maybe there is a Vista 64X driver available that won't cause issues.

If you want to test in another environment to rule out computer as cause, you can download Ubuntu to a disk and then run from disk. you should be able to install the dongle there and see if it is giving the same issue. There could be a hardware issue here. Ubuntu homepage | Ubuntu

Can you also give us the make of your motherboard. There might be a mobo BIOS update that has been released for win7. you can find the info by using CPU-Z also let us know what version BIOS is currently on the mobo. Here is a link to CPU-Z: CPU-Z
My System SpecsSystem Spec
21 Jul 2010   #13

Windows 7 Home Premium x64

it did have problems with it in one other (exact same) hp pavillion, before returning it, and i got the driver/installation file from the belkin website, not the disk. As the disk wouldnt work.
My System SpecsSystem Spec

21 Jul 2010   #14

Win7 Home Premium 64x

can you post the screen from CPU-Z for Mainboard tab. this will show the motherboard and BIOS version. Since this happened on another HP pavillion, it might be the bios
My System SpecsSystem Spec
21 Jul 2010   #15

Windows 7 Home Premium x64

My System SpecsSystem Spec
21 Jul 2010   #16

Win7 Home Premium 64x

ok so not much info on your mobo. this is norm for OEM's. You BIOS is ver. 5.09 1/22/2010 so that looks like it should be good. the BIOS update was probably along the lines of win7 coming out and BIOS needing patching for new OS. I can't find any other info on it though.
My System SpecsSystem Spec
21 Jul 2010   #17

Windows 7 Home Premium x64

yeah looks like ill have to just get a new dongle, theres no other way
My System SpecsSystem Spec
21 Jul 2010   #18

Win7 Home Premium 64x

Sorry I couldn't help more. Are you getting another Belkin? or a dif. brand?
My System SpecsSystem Spec
21 Jul 2010   #19

Windows 7 Home Premium x64

its all good, but anything BUT a belkin
My System SpecsSystem Spec
22 Jul 2010   #20

Windows 7 Home Premium x64

Now im getting this:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.
Locale ID: 4105

Additional information about the problem:
BCCode: d1
BCP1: 00000080079ABA8E
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF8800267D0E1
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
Attachment 86916
Does this still point towards my wireless dongle?
My System SpecsSystem Spec

 BSOD rare? 1e error?

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