Event ID 4107

Hi all.

My system did a "freeze", and after re-booting, I checked the Event Viewer/ Applications.

I don't know whether or not that this was the one to cause the "freeze", but I have many, MANY, instances of this going back for days:

Event ID 4107 Source CAP12

Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

I did some Googling on this Event and came across many articles and posts on other tech forums.....but nothing really clear on WHAT to do about it. I tried one suggestion on downloading the root list manually, but I don't know where to put it.

I tried another suggestion of:

Command Prompt: sfc/scannow

After the scan, a message did say that corrupt files were found, but were unable to fix them. It said check in CBS.log - which I did - but I can't open the file in Notepad.

Anybody familiar with this Event 4107?

Thanks for any help or suggestions.
Pez

Pez said:

Hi all.

My system did a "freeze", and after re-booting, I checked the Event Viewer/ Applications.

I don't know whether or not that this was the one to cause the "freeze", but I have many, MANY, instances of this going back for days:

Event ID 4107 Source CAP12

Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

I did some Googling on this Event and came across many articles and posts on other tech forums.....but nothing really clear on WHAT to do about it. I tried one suggestion on downloading the root list manually, but I don't know where to put it.

I tried another suggestion of:

Command Prompt: sfc/scannow

After the scan, a message did say that corrupt files were found, but were unable to fix them. It said check in CBS.log - which I did - but I can't open the file in Notepad.

Anybody familiar with this Event 4107?

Thanks for any help or suggestions.
Pez

Yep event id 4017 source cap 12 is basically a timed event. It is saying that the 3rd party root it is trying to extracts certificate has expired and it cant therefor be extracted.

Have you checked the system clock to make sure it is accurate?

Since SFC cant fix the system files, you may have to either restore from a backup before the problem started, or do a repair install. DO you have a win 7 dvd (not a restore dvd)?

Ken

Hello,

If the event bothers you, just download the third party root list from the website shown in the error.

http://www.download.windowsupdate.co...uthrootstl.cab

When prompted for the download location, save it anywhere you wish, say the desktop. It'll be in zipped format, so unzip it using winrar or 7z or whatever unzipper you use, again to the desktop. Open the extracted folder, inside will be a file called "authroot".

Right click on authroot and click on "Install CTL". Then just follow the wizard.

Zigzag & Bill2: thanks for your replies and sorry for the delay in getting back.

Zigzag: By "system clock", do you mean checking the clock (or "time") while in the BIOS? If so, then yes, the time/ date are accurate. If this is not what you mean, then could you tell me what it is?

And when you say do a "restore from backup", you actually mean doing a "System Restore"(System Properties/ System Protection/ System Restore)? And yes, I do have a Win 7 DVD.

Bill2: I tried what you suggested. At first, I wasn't aware that one could do that. I had the file "authroot" unzipped, but when I would left-click on it, it wouldn't install anything. But I didn't realize I could right-click on it So, I did, and then Install CTL. But after a system re-boot, I checked the Event Viewer/ Applications, and still, many, MANY instances of this Event ID 4107.

Is a System Restore my best option at this point?

Please let me know what you think.

Thanks,
Pez

Pez, did you ever resolve this one. I have had exactly the same problem - CAP 12 Error, may be 10 a day or more. It has been like this for months now. I downloaded authroot but it didn't make any difference.

Judesman

Judesman:

No, I never resolved this problem. I followed the advice from the above two posters (zigzag & Bill), although, I don't want to go to the extreme of doing a repair install.

And.....I can't remember what part of a Microsoft web site I was at, but I contacted Microsoft technical support through e-mail, and we had many e-mail exchanges back-and-forth. The tech support technician was very pleasant in our exchanges, but he freely admitted that there was nothing at this point in time to "fix" my situation; no solution.

You say you get 10 a day or more? I've got that beat!! Actually, I have so many instances of this 4107 CAP 12 error that it's difficult to count them all in my Event Viewer. I scroll & scroll my way through it, and each and every day there are SO many instances of it that I gave up on counting them; too many to count!!

I did a Bing search on it (Event ID 4107), and one of the results is a link right to this message board!! Check out the search results link: Event ID 4107 - Bing

Count down the results list to the sixth one and it leads right here to this thread. I checked the other results from the search, and nothing really definitive is explained. Some say it's "no big deal" and nothing to worry about. One of the result links (over at tomshardware.com) says that the problem will "clear itself" in time.

"In time"?? I've been getting this error message since early July and it's now at the end of August. How much time is needed for this kind of problem to "clear itself"?

On a good note: I haven't had any more system freezes like I mentioned at the beginning of my post. Maybe the 4107 CAP 12 error didn't cause the system freeze, but I'd still like this error to be gone.

If you have any luck with a fix, let me know!!!
Pez

Thanks Pez, that is appreciated. I found several forum threads on this one by searching CAP 12 Error. There are all sorts of suggestions out there and few seem to work. I think we just have to live with it but it is annoying although it does not seem to have any effect on my computer. I will come back to you if I make any progress.

Judesman.