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Windows 7: Event ID 4107

21 Jul 2010   #1
Pez

Win 7 Ultimate, 32 bit
 
 
Event ID 4107

Hi all.

My system did a "freeze", and after re-booting, I checked the Event Viewer/ Applications.

I don't know whether or not that this was the one to cause the "freeze", but I have many, MANY, instances of this going back for days:

Event ID 4107 Source CAP12

Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.


I did some Googling on this Event and came across many articles and posts on other tech forums.....but nothing really clear on WHAT to do about it. I tried one suggestion on downloading the root list manually, but I don't know where to put it.

I tried another suggestion of:

Command Prompt: sfc/scannow

After the scan, a message did say that corrupt files were found, but were unable to fix them. It said check in CBS.log - which I did - but I can't open the file in Notepad.

Anybody familiar with this Event 4107?

Thanks for any help or suggestions.
Pez


My System SpecsSystem Spec
.
22 Jul 2010   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Pez View Post
Hi all.

My system did a "freeze", and after re-booting, I checked the Event Viewer/ Applications.

I don't know whether or not that this was the one to cause the "freeze", but I have many, MANY, instances of this going back for days:

Event ID 4107 Source CAP12

Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.


I did some Googling on this Event and came across many articles and posts on other tech forums.....but nothing really clear on WHAT to do about it. I tried one suggestion on downloading the root list manually, but I don't know where to put it.

I tried another suggestion of:

Command Prompt: sfc/scannow

After the scan, a message did say that corrupt files were found, but were unable to fix them. It said check in CBS.log - which I did - but I can't open the file in Notepad.

Anybody familiar with this Event 4107?

Thanks for any help or suggestions.
Pez

Yep event id 4017 source cap 12 is basically a timed event. It is saying that the 3rd party root it is trying to extracts certificate has expired and it cant therefor be extracted.

Have you checked the system clock to make sure it is accurate?

Since SFC cant fix the system files, you may have to either restore from a backup before the problem started, or do a repair install. DO you have a win 7 dvd (not a restore dvd)?

Ken
My System SpecsSystem Spec
22 Jul 2010   #3
Bill2

Windows 7 x64 pro/ Windows 7 x86 Pro/ XP SP3 x86
 
 

Hello,

If the event bothers you, just download the third party root list from the website shown in the error.

http://www.download.windowsupdate.co...uthrootstl.cab

When prompted for the download location, save it anywhere you wish, say the desktop. It'll be in zipped format, so unzip it using winrar or 7z or whatever unzipper you use, again to the desktop. Open the extracted folder, inside will be a file called "authroot".

Right click on authroot and click on "Install CTL". Then just follow the wizard.
My System SpecsSystem Spec
.

23 Jul 2010   #4
Pez

Win 7 Ultimate, 32 bit
 
 

Zigzag & Bill2: thanks for your replies and sorry for the delay in getting back.

Zigzag: By "system clock", do you mean checking the clock (or "time") while in the BIOS? If so, then yes, the time/ date are accurate. If this is not what you mean, then could you tell me what it is?

And when you say do a "restore from backup", you actually mean doing a "System Restore"(System Properties/ System Protection/ System Restore)? And yes, I do have a Win 7 DVD.

Bill2: I tried what you suggested. At first, I wasn't aware that one could do that. I had the file "authroot" unzipped, but when I would left-click on it, it wouldn't install anything. But I didn't realize I could right-click on it So, I did, and then Install CTL. But after a system re-boot, I checked the Event Viewer/ Applications, and still, many, MANY instances of this Event ID 4107.

Is a System Restore my best option at this point?

Please let me know what you think.

Thanks,
Pez
My System SpecsSystem Spec
27 Aug 2010   #5
Judesman

Windows 7 64 bit
 
 

Pez, did you ever resolve this one. I have had exactly the same problem - CAP 12 Error, may be 10 a day or more. It has been like this for months now. I downloaded authroot but it didn't make any difference.

Judesman
My System SpecsSystem Spec
27 Aug 2010   #6
Pez

Win 7 Ultimate, 32 bit
 
 

Judesman:

No, I never resolved this problem. I followed the advice from the above two posters (zigzag & Bill), although, I don't want to go to the extreme of doing a repair install.

And.....I can't remember what part of a Microsoft web site I was at, but I contacted Microsoft technical support through e-mail, and we had many e-mail exchanges back-and-forth. The tech support technician was very pleasant in our exchanges, but he freely admitted that there was nothing at this point in time to "fix" my situation; no solution.

You say you get 10 a day or more? I've got that beat!! Actually, I have so many instances of this 4107 CAP 12 error that it's difficult to count them all in my Event Viewer. I scroll & scroll my way through it, and each and every day there are SO many instances of it that I gave up on counting them; too many to count!!

I did a Bing search on it (Event ID 4107), and one of the results is a link right to this message board!! Check out the search results link: Event ID 4107 - Bing

Count down the results list to the sixth one and it leads right here to this thread. I checked the other results from the search, and nothing really definitive is explained. Some say it's "no big deal" and nothing to worry about. One of the result links (over at tomshardware.com) says that the problem will "clear itself" in time.

"In time"?? I've been getting this error message since early July and it's now at the end of August. How much time is needed for this kind of problem to "clear itself"?

On a good note: I haven't had any more system freezes like I mentioned at the beginning of my post. Maybe the 4107 CAP 12 error didn't cause the system freeze, but I'd still like this error to be gone.

If you have any luck with a fix, let me know!!!
Pez
My System SpecsSystem Spec
28 Aug 2010   #7
Judesman

Windows 7 64 bit
 
 

Thanks Pez, that is appreciated. I found several forum threads on this one by searching CAP 12 Error. There are all sorts of suggestions out there and few seem to work. I think we just have to live with it but it is annoying although it does not seem to have any effect on my computer. I will come back to you if I make any progress.

Judesman.
My System SpecsSystem Spec
28 Aug 2010   #8
mjf

Windows 7x64 Home Premium SP1
 
 

Search this forum for "CAPI2 4107". Google it (as you have done) and you will find the problem is widespread and hit many people around 11 July 2010.
The feeling is that the root of the problem is an MS update and ultimately a problem for MS to rectify.
I get the warning when some third party software updates. Noticed it occasionally with Adobe but very regularly with McAfee probably because it updates regularly.
I only notice the error when I look at windows app logs in evet viewer. None of the application software is objecting and I notice no performance change in anything.
Not totally acceptable but until it causes performance issues I am ignoring it.

Your sfc/scannow problem may be unrelated.
My System SpecsSystem Spec
28 Aug 2010   #9
Phone Man

Windows 8.1 Pro w/Media Center 64bit, Windows 7 HP 64bit
 
 

To stop the Event View errors from showing up here is an alternate.
Open Event Viewer and go to Applications and Service Logs/Microsoft/Windows/CAPI2/Operational and on the right side Enable Log. This will now show the errors in this log with more detail as to what programs are causing the error. The good thing is the errors will no longer appear in Summary and makes for a cleaner view.

From what I have read these errors started when the authrootstl was updated back in June and there are errors in that file. I believe that file is only updated about every 3 months by Microsoft so maybe the next version will clear the problem.

Jim
My System SpecsSystem Spec
29 Aug 2010   #10
Judesman

Windows 7 64 bit
 
 

Thanks mjf, I have really come to the same conclusion.

Phone Man, that is interesting because I found a link to a thread that explained "Enable Log" in CAP 12. (Thanks to Pez for that one) What I didn't realise was that this stopped warnings and errors appearing in Administrative Events in Custom View. Initially I thought that the problem had been solved. I have changed CAP 12 back to "Disable Log" re- started the computer and I have the CAP 12 error back again. I see that all the other logs under Microsoft are enabled so would that have happened when I altered CAP 12 to enable? It seems unlikely as they are all enabled except for CAP12 which I changed back to disable. Perhaps by default CAP 12 is the only log that is disabled. I shouldn't be playing around with this really as I am not much of a techie.

Thanks for the input.

Judesman.
My System SpecsSystem Spec
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