BSOD when Sleep/Hibernate


  1. Posts : 4
    Windows 7 Ultimate
       #1

    BSOD when Sleep/Hibernate


    Hi.

    Here are the requested pieces of info:

    My OS: Windows 7
    -x86
    -full retail version

    My Laptop:
    -Dell D820 about 3 years old
    -OS is relatively new (~1 month old) installed when I got a new hard drive.

    BSOD info:
    -Happens when I try to "Sleep" or "Hibernate"
    -Screen goes dark but the laptop is still on for about 5-10 mins until it shuts off
    -On next reboot, I'm told that there's been a BSOD
      My Computer


  2. Posts : 28,845
    Win 8 Release candidate 8400
       #2

    hawkz said:
    Hi.

    Here are the requested pieces of info:

    My OS: Windows 7
    -x86
    -full retail version

    My Laptop:
    -Dell D820 about 3 years old
    -OS is relatively new (~1 month old) installed when I got a new hard drive.

    BSOD info:
    -Happens when I try to "Sleep" or "Hibernate"
    -Screen goes dark but the laptop is still on for about 5-10 mins until it shuts off
    -On next reboot, I'm told that there's been a BSOD


    In an effort to expedite a response I did three (random)of the crashes. They all point to your File name: netw5v32.sys. Author:Intel Corporation. Production:Intel? Wireless WiFi Link. I would suspect the others do as well. The actual cause is the device taking too long to respond. That is usually a driver issue and they are the easiest to check and repair.

    I would download the newest possible driver and install it.

    Let us know if the BSOD's continue and if they do upload the DMP files to us

    Thanks and good luck

    Ken





    Code:
    Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\K\Desktop\072110-17752-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?ffffffff`82b2cad4?
    Symbol search path is: SRV*C:\symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
    *http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7600.16539.x86fre.win7_gdr.100226-1909
    Machine Name:
    Kernel base = 0x82a06000 PsLoadedModuleList = 0x82b4e810
    Debug session time: Wed Jul 21 03:57:59.224 2010 (GMT-4)
    System Uptime: 0 days 2:27:38.377
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ...........................................
    Loading User Symbols
    Loading unloaded module list
    ........
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    DRIVER_POWER_STATE_FAILURE (9f)
    A driver is causing an inconsistent power state.
    Arguments:
    Arg1: 00000003, A device object has been blocking an Irp for too long a time
    Arg2: 89e4fb60, Physical Device Object of the stack
    Arg3: 82b2cae0, Functional Device Object of the stack
    Arg4: 9c1cb258, The blocked IRP
    
    Debugging Details:
    ------------------
    
    *** WARNING: Unable to verify timestamp for netw5v32.sys
    *** ERROR: Module load completed but symbols could not be loaded for netw5v32.sys
    
    DRVPOWERSTATE_SUBCODE:  3
    
    IRP_ADDRESS:  9c1cb258
    
    DEVICE_OBJECT: 89fc0028
    
    DRIVER_OBJECT: 8a7a1810
    
    IMAGE_NAME:  netw5v32.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4c0406d7
    
    MODULE_NAME: netw5v32
    
    FAULTING_MODULE: 93613000 netw5v32
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
    
    BUGCHECK_STR:  0x9F
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  2
    
    LAST_CONTROL_TRANSFER:  from 82a42054 to 82ae2d10
    
    STACK_TEXT:  
    82b2ca94 82a42054 0000009f 00000003 89e4fb60 nt!KeBugCheckEx+0x1e
    82b2cb00 82a418e8 82b2cba0 00000000 82b39280 nt!PopCheckIrpWatchdog+0x1f5
    82b2cb38 82a7004d 82b47a20 00000000 6f9c15c1 nt!PopCheckForIdleness+0x73
    82b2cb7c 82a6fff1 82b2fd20 82b2cca8 00000001 nt!KiProcessTimerDpcTable+0x50
    82b2cc68 82a6feae 82b2fd20 82b2cca8 00000000 nt!KiProcessExpiredTimerList+0x101
    82b2ccdc 82a6e20e 0008aa21 a1231030 82b39280 nt!KiTimerExpiration+0x25c
    82b2cd20 82a6e038 00000000 0000000e 00000000 nt!KiRetireDpcList+0xcb
    82b2cd24 00000000 0000000e 00000000 00000000 nt!KiIdleLoop+0x38
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_NAME:  MachineOwner
    
    FAILURE_BUCKET_ID:  0x9F_VRF_IMAGE_netw5v32.sys
    
    BUCKET_ID:  0x9F_VRF_IMAGE_netw5v32.sys
    
    Followup: MachineOwner
    ---------
      My Computer


  3. Posts : 4
    Windows 7 Ultimate
    Thread Starter
       #3

    Hi Ken. Wow. Thanks for the prompt response. I've updated to the latest intel wireless drivers for my 3945ABG wireless card. If the intel wireless driver is the real cause of the crash, then would you suspect that my disabling the wireless card will get rid of the BSODs?
      My Computer


  4. Posts : 4
    Windows 7 Ultimate
    Thread Starter
       #4

    BSOD continues


    I have the lastest drivers from Intel. Just uninstalled the network wifi card and updated drivers to the July 2010 release.

    Attached is my latest BSOD dump.
      My Computer


  5. Posts : 4
    Windows 7 Ultimate
    Thread Starter
       #5

    My BSOD issue still exists whenever I try to sleep or hibernate. I've updated my bios as well as installed the latest intel wifi drivers. Any help would be appreciated. Check out my previous posting with the latest dump.
      My Computer


  6. Posts : 712
    Windows 7 x64, Windows XP SP3, Fedora
       #6

    Same deal with your latest one.

    Code:
    
    Built by: 7600.16539.x86fre.win7_gdr.100226-1909
    Debug session time: Thu Jul 22 19:42:29.219 2010 (GMT+12)
    System Uptime: 0 days 0:16:26.373
    *** WARNING: Unable to verify timestamp for netw5v32.sys
    *** ERROR: Module load completed but symbols could not be loaded for netw5v32.sys
    DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
    BUGCHECK_STR:  0x9F
    PROCESS_NAME:  System
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии 
    
    And yet,
    Code:
    netw5v32.sys Tue Jun 01 06:58:31 2010
    It is fully updated.

    hawkz said:
    If the intel wireless driver is the real cause of the crash, then would you suspect that my disabling the wireless card will get rid of the BSODs?
    Yes, you may want to try this at some point to be sure that it is the cause.
      My Computer


 

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