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Windows 7: BSOD Issues

24 Jul 2010   #11

Windows 7 Ultimate 32 bit

This stop error, 1E, points to hardware or hardware related problems.


Usual causes: Device driver, hardware, System service, compatibility, Remote control programs, memory, BIOS
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\Owner\AppData\Local\Temp\\072410-21468-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*Symbol information
Executable search path is: 
Windows 7 Kernel Version 7600 MP (6 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`03006000 PsLoadedModuleList = 0xfffff800`03243e50
Debug session time: Sat Jul 24 15:52:46.343 2010 (GMT-4)
System Uptime: 0 days 0:20:24.703
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {0, 0, 0, 0}

Probably caused by : ntkrnlmp.exe ( nt!KiKernelCalloutExceptionHandler+e )

Followup: MachineOwner

2: kd> !analyze -v
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Arg1: 0000000000000000, The exception code that was not handled
Arg2: 0000000000000000, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 0000000000000000, Parameter 1 of the exception

Debugging Details:

EXCEPTION_CODE: (Win32) 0 (0) - The operation completed successfully.

00000000`00000000 ??              ???

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  0000000000000000






EXCEPTION_RECORD:  fffff88002f8c3a8 -- (.exr 0xfffff88002f8c3a8)
ExceptionAddress: fffff800030819d2 (nt!KiProcessExpiredTimerList+0x0000000000000072)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff

TRAP_FRAME:  fffff88002f8c450 -- (.trap 0xfffff88002f8c450)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0040000000000000 rbx=0000000000000000 rcx=fffffa8006fe06e0
rdx=0000000000000102 rsi=0000000000000000 rdi=0000000000000000
rip=fffff800030819d2 rsp=fffff88002f8c5e0 rbp=000000000001322d
 r8=fffff88002f66301  r9=0000000000000003 r10=000000000000002d
r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na po nc
fffff800`030819d2 803818          cmp     byte ptr [rax],18h ds:00400000`00000000=??
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff8000306e32e to fffff800030765d0

fffff880`02f8b498 fffff800`0306e32e : 00000000`00000000 fffffa80`06dc8000 fffff880`02f8bc10 fffff800`030a3524 : nt!KeBugCheck
fffff880`02f8b4a0 fffff800`0309c2ed : fffff800`03284b88 fffff800`031bda40 fffff800`03006000 fffff880`02f8c3a8 : nt!KiKernelCalloutExceptionHandler+0xe
fffff880`02f8b4d0 fffff800`030a3950 : fffff800`031c5b24 fffff880`02f8b548 fffff880`02f8c3a8 fffff800`03006000 : nt!RtlpExecuteHandlerForException+0xd
fffff880`02f8b500 fffff800`030b08df : fffff880`02f8c3a8 fffff880`02f8bc10 fffff880`00000000 fffff880`02f8c608 : nt!RtlDispatchException+0x410
fffff880`02f8bbe0 fffff800`03075c42 : fffff880`02f8c3a8 fffffa80`06fe0700 fffff880`02f8c450 00000000`00000003 : nt!KiDispatchException+0x16f
fffff880`02f8c270 fffff800`0307454a : 00000000`00000002 00000000`00000000 fffffa80`078f3a70 fffff880`018474bf : nt!KiExceptionDispatch+0xc2
fffff880`02f8c450 fffff800`030819d2 : fffffa80`06fe0700 fffffa80`098e5168 fffffa80`098e5168 00000000`00000102 : nt!KiGeneralProtectionFault+0x10a
fffff880`02f8c5e0 fffff800`0308257e : 00000002`d9faddd2 fffff880`02f8cc58 00000000`0001322d fffff880`02f66b28 : nt!KiProcessExpiredTimerList+0x72
fffff880`02f8cc30 fffff800`03081d97 : 00000001`058675c2 00000001`0001322d 00000001`058675d0 00000000`0000002d : nt!KiTimerExpiration+0x1be
fffff880`02f8ccd0 fffff800`0307edfa : fffff880`02f64180 fffff880`02f6f040 00000000`00000001 fffff800`00000000 : nt!KiRetireDpcList+0x277
fffff880`02f8cd80 00000000`00000000 : fffff880`02f8d000 fffff880`02f87000 fffff880`02f8cd40 00000000`00000000 : nt!KiIdleLoop+0x5a


fffff800`0306e32e 90              nop


SYMBOL_NAME:  nt!KiKernelCalloutExceptionHandler+e

FOLLOWUP_NAME:  MachineOwner


IMAGE_NAME:  ntkrnlmp.exe


FAILURE_BUCKET_ID:  X64_0x1E_nt!KiKernelCalloutExceptionHandler+e

BUCKET_ID:  X64_0x1E_nt!KiKernelCalloutExceptionHandler+e

Followup: MachineOwner
In additions to testing your hard drive, I recommend that you update the following driver:

skfiltv.sys Thu Aug 14 02:48:33 2008 - probably Pilote USB audio (WDM); Creative wireless headset; Hs-1200 Digital Wireless Headset - Creative Worldwide Support

You also might check the NVidia website and see if they have updated RAID drivers.

nvraid.sys Wed May 20 02:39:40 2009

My System SpecsSystem Spec
24 Jul 2010   #12

Windows 7 Home Premium 64-bit

I encountered a problem with that headset driver before while trying to diagnose some previous BSOD issues. I have the most recent driver update for it, but apparently it does not update skfiltv.sys (and did not the previous time either). I'll remove that driver again, although the blue screens seem to happen regardless if I'm using the headset or not.

I also have the latest RAID drivers from the Nvidia website (re-downloaded these yesterday just to be sure), but like the headset driver, it shows a different date for that driver compared to the one for the most recent update.

Unless I'm completely missing something (which is always a possibility), those are up-to-date.

Booting the Western Digital hard drive test off a CD, like with the regular download, did not show any physical hard drive to test once again (I imagine because they're RAIDed?). This RAID stuff is way beyond me and was set-up by someone else to begin with. Is there a fairly easy way to disable the RAID function so I can actually test the hard drives?

Also, since this does now appear to be hardware related, is it possible that the gfx card is faulty in some way? There have been small problems while playing games on this computer that were there from the beginning (stuttering in just about every game to some extent (some worse than others), screen freezing for a few moments in Crysis), but I was assured that these were probably driver related and that eventual updates would fix them (they haven't so far). A buddy of mine has the EVGA version of my (Zotac) 480 card and his works flawlessly, which is pretty much why I bring this up.
My System SpecsSystem Spec
24 Jul 2010   #13

Windows 7 Ultimate 32 bit

I can't help you with the RAID questions. I am totally unfamiliar with RAID and never used it. But I know some of the other BSOD team guys will be able to answer that for you.

It is definitely possible that the GFX card/driver is causing the problem. I went through the stuttering and freezing and BSOD's with two GFX cards. One card was bad and while the second card was good, I had a driver issue. I had to try five drivers before I got the one that worked with my system.

You can try this free video stress test: FurMark: Graphics Card Stability and Stress Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net and see what your results are.
My System SpecsSystem Spec

25 Jul 2010   #14

Windows 7 Home Premium 64-bit

Well I gave memtest another shot just to see if something went bad between now and the last tests three weeks ago, but there were no errors once again (this was with all sticks in for six passes only this time). However, after rebooting once the tests were finished, I got a BSOD on start-up which had not happened before (the only other time it occurred was during the driver verifier test).

The new BSOD:

Attachment 87435

And one that occurred before it when I tried alt-tabbing out of Crysis:

Attachment 87437

The best thing I could find to test my hard drives was the SMART self-test that is part of the NVIDIA Control Panel, and both drives passed without any errors.

I also tried that FurMark graphics card stability test but I'm a little apprehensive about letting it run for extended periods at a time after seeing what it could possibly do to a card. I did let it run for somewhere around five to seven minutes to see how hot it would get, but from what I saw nothing seems unreasonably high or far off, and it did not cause a BSOD or crash.
My System SpecsSystem Spec
25 Jul 2010   #15

Windows 7 Professional x64

I suspect your nVidia storage drivers. Could you please follow these directions?

...Summary of the Dumps:

Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Sun Jul 25 06:24:51.890 2010 (UTC - 4:00)
System Uptime: 0 days 0:00:09.171
BugCheck 1000007E, {ffffffffc0000005, fffff800031ab257, fffff88003bdb938, fffff88003bdb1a0}
Probably caused by : rdyboost.sys ( rdyboost!SmFpFree+d4 )
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Sun Jul 25 00:24:02.139 2010 (UTC - 4:00)
System Uptime: 0 days 

BugCheck A, {780003249008, 2, 1, fffff800030d04f3}
Probably caused by : ntkrnlmp.exe ( nt!KiTimerExpiration+133 )
My System SpecsSystem Spec
26 Jul 2010   #16

Windows 7 Home Premium 64-bit

Attachment 87517

Attachment 87518

64 bit, full retail, system was put together and windows installed on June 12th of this year.
My System SpecsSystem Spec
26 Jul 2010   #17

Windows 7 Professional x64

I suggest installing the latest nVidia drivers from here: MSI Europe โ€“ Computer, Laptop, Notebook, Desktop, Mainboard, Graphics and more
My System SpecsSystem Spec
26 Jul 2010   #18

Windows 7 Home Premium 64-bit

This is probably a dumb question, but I'm not sure about it and I don't want to mess anything up (Sorry in advance for my lack of knowledge on this):

I already downloaded the top two updates a while ago, but neglected to get the third (NVIDIA MCP72 SATA RAID/AHCI Driver (for floppy driver)) because it mentioned it was for a floppy drive (which I don't have); however, looking at it again, it also mentions RAID. If this is a needed update, could I just put the file on a flash drive and update it that way when booting? And if that is not a needed update, should I just try reinstalling the top two?
My System SpecsSystem Spec
27 Jul 2010   #19

Windows 7 Ultimate 32 bit

I suggest you update all three especially since Win 7 can be finicky about RAID. Make sure you have all three down loaded, then uninstall the existing drivers and install the new ones. Create a restore point first so that you can easily go back if something messes up.
My System SpecsSystem Spec
27 Jul 2010   #20

Windows 7 Home Premium 64-bit

Sorry, I don't think I was clear enough in my last post; I already have the first two updates from MSI downloaded and installed (I tried reinstalling both again anyway but still blue screened shortly after), and I don't have a floppy drive to get the third.

At this point I'm thinking about just reinstalling windows and figuring out how to Disable RAID since it seems to be directly related to these problems.
My System SpecsSystem Spec

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