BugCheck when click Solitaire of Windows build-in game

smartty05 said:

I bought my Compaq Presario CQ62-108TX notebook two months ago, it always BugCheck when click and execute some programm like Solitaire - Windows build-in game.

The notebook still keep as factory default configuration, nothing has been installed.

dump as attached, can anyone help to check what happen?

Many thanks!!

Smartty

This one is pretty straight forward. Your video driver caused this one. You need to remove all traces of the driver (there is an uninstall tool I believe) before downloading and installing a new copy.

Code:

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\072410-27284-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0x82a07000 PsLoadedModuleList = 0x82b4f810
Debug session time: Fri Jul 23 20:03:57.031 2010 (GMT-4)
System Uptime: 0 days 0:07:58.140
Loading Kernel Symbols
...............................................................
................................................................
....................
Loading User Symbols
Loading unloaded module list
...
0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: 892f1510, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: 8fe4b016, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 00000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 00000002, Optional internal context dependent data.

Debugging Details:
------------------

*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys

FAULTING_IP: 
atikmdag+10016
8fe4b016 8bff            mov     edi,edi

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
8c9d2b74 8f151adb 00000116 892f1510 8fe4b016 nt!KeBugCheckEx+0x1e
WARNING: Stack unwind information not available. Following frames may be wrong.
8c9d2b98 8f1528fa 8fe4b016 00000000 00000002 dxgkrnl+0x8cadb
8c9d2bbc 903a292c 00000000 00000102 851a8008 dxgkrnl+0x8d8fa
8c9d2c34 903cca32 fffffcfb 000076e5 00000000 dxgmms1!VidSchiReportHwHang+0x3c0
8c9d2c5c 903cd153 00000001 00000000 00000000 dxgmms1!VidSchiCheckHwProgress+0x68
8c9d2c98 903a98f0 8c9d2c90 892efe08 85436ba0 dxgmms1!VidSchiWaitForSchedulerEvents+0x1b1
8c9d2d28 903ce4b7 851a8008 82a433f1 851a8008 dxgmms1!VidSchiScheduleCommandToRun+0xaa
8c9d2d3c 903ce573 851a8008 00000000 883f4610 dxgmms1!VidSchiRun_PriorityTable+0xf
8c9d2d50 82c1566d 851a8008 ac9c0e1c 00000000 dxgmms1!VidSchiWorkerThread+0x7f
8c9d2d90 82ac70d9 903ce4f4 851a8008 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
atikmdag+10016
8fe4b016 8bff            mov     edi,edi

SYMBOL_NAME:  atikmdag+10016

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmdag

IMAGE_NAME:  atikmdag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4b0ca7c4

FAILURE_BUCKET_ID:  0x116_IMAGE_atikmdag.sys

BUCKET_ID:  0x116_IMAGE_atikmdag.sys

Followup: MachineOwner
---------

zigzag3143 said:

Smartty

This one is pretty straight forward. Your video driver caused this one. You need to remove all traces of the driver (there is an uninstall tool I believe) before downloading and installing a new copy.

Hi Zigzag3143,

Do you think if there is any hardware issue? as the notebook still in warranty period, I can request HP to fix it. Or it seems that HP has never test the software compatability.

I downloaded the ATI display driver from HP web site, After upgrade the driver, it fix the problem.

Thanks,

TY