New
#1
BCCode: 7F
Hello,
I have a HP Pavillion dv6-2190us and I am a BSOD issue.
I have done a memory test and hard drive test. Both have passed.
After running the "sfc /scannow", the result was "Windows Resource Protection
did not find any integrity violations."
The intervals between crashes are incredibly varied. Sometimes I can use the computer for a week. Sometimes I can can use it for 5 minutes.
The only solid lead that I have found so far points to an anti-virus issue. This made my wonder if Zonealarm could cause similar issues. I compared the date of the first crash(by looking at windows/minidump) and the date I installed Zonealarm. I installed Zonealarm May 27th. The first crash occured May 31st. I was finally able to uninstall Zonealarm(without the BSOD before completing). It has not crashed since, but it has only been about 30 minutes. It will sometimes crash right away and sometimes it will work fine for an extended period of time.
Any further help would be appreciated.
Thanks,
Jonathan
Here is the output provided post crash by the computer:
Code:Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7600.2.0.0.768.3 Locale ID: 1033 Additional information about the problem: BCCode: 7f BCP1: 0000000000000008 BCP2: 0000000080050033 BCP3: 00000000000006F8 BCP4: FFFFF8000304EE58 OS Version: 6_1_7600 Service Pack: 0_0 Product: 768_1 Files that help describe the problem:Code:C:\Windows\Minidump\072710-18454-01.dmp C:\Users\Jonathan Porta\AppData\Local\Temp\WER-153848-0.sysdata.xml Read our privacy statement online: Windows 7 Privacy Statement - Microsoft Windows If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt OS Details: - Windows 7 Home Premium is currently installed. - x64 - Windows 7 Home Premium is the original OS. - The OS is OEM - I bought(Newegg.com) the computer in May. The First BSOD occurred on May 31st. - I have not reinstalled the OS.
http://ospenterprises.com/pavilion_crash_report.zip