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Windows 7: BSOD on windows 7 64bit

24 Jul 2010   #1
fede0411

Windows 7 64 bit
 
 
BSOD on windows 7 64bit

hi,
windows 7 64bit
the original OS was windows XP
OEM Version

Hardware: P5k pro, Intel core 2quad CPU Q6600, 4,0gb ram, Nvidia GeForce 9600gt
I re-installed windows seven 2 days ago.

i attacched windows7report, the folder that you need and three dump file of my BSOD


please help me! thank you very much!


My System SpecsSystem Spec
.
24 Jul 2010   #2
Jonathan_King

Windows 7 Professional x64
 
 

Welcome!

Apparently you did not run the files as Administrator. Could you manually upload the dumps now?

https://www.sevenforums.com/tutorials...en-forums.html

Thanks,
~JK
My System SpecsSystem Spec
24 Jul 2010   #3
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by fede0411 View Post
hi,
windows 7 64bit
the original OS was windows XP
OEM Version

Hardware: P5k pro, Intel core 2quad CPU Q6600, 4,0gb ram, Nvidia GeForce 9600gt
I re-installed windows seven 2 days ago.


please help me! thank you very much!
If you wish to have others assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder. The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Start your own thread in the "Crashes and Debugging" section of the forum and attach the ZIP archive to your post using the "paperclip" (file attachments) button.
* Briefly describe the problem history and circumstances in the same post. Somebody will attend to your query as soon as possible.
My System SpecsSystem Spec
.

24 Jul 2010   #4
fede0411

Windows 7 64 bit
 
 

Quote   Quote: Originally Posted by Jonathan_King View Post
Welcome!
Apparently you did not run the files as Administrator. Could you manually upload the dumps now?

I upload them!
My System SpecsSystem Spec
24 Jul 2010   #5
Jonathan_King

Windows 7 Professional x64
 
 

I wonder if Avast is causing the issue. Please remove it with this tool: http://files.avast.com/files/eng/aswclear5.exe

Replace it with Microsoft Security Essentials (also free): http://www.microsoft.com/security_essentials

If the problems persist, enable driver verifier, then post the new dumps.

Using Driver Verifier to identify issues with Drivers

...Summary of the Dumps:
Code:

Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Sat Jul 24 06:29:24.668 2010 (UTC - 4:00)
System Uptime: 0 days 0:23:53.775
BugCheck A, {fffffaa8065baa20, 2, 1, fffff80002ad30d6}
Probably caused by : ntkrnlmp.exe ( nt!KiCommitThreadWait+256 )
BUGCHECK_STR:  0xA
PROCESS_NAME:  AvastSvc.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Fri Jul 23 08:26:25.922 2010 (UTC - 4:00)
System Uptime: 0 days 0:04:10.028
BugCheck 1A, {5003, fffff70001080000, 2393, a5ab009}
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+21bc6 )
BUGCHECK_STR:  0x1a_5003
PROCESS_NAME:  AvastSvc.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Fri Jul 23 04:43:37.084 2010 (UTC - 4:00)
System Uptime: 0 days 0:16:59.191
BugCheck 1A, {5003, fffff90000812000, 1b93, 1b990000372e}
Probably caused by : cdd.dll ( cdd!CddAllocShadowSysMem+372 )
BUGCHECK_STR:  0x1a_5003
PROCESS_NAME:  cnc3game.dat
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
My System SpecsSystem Spec
24 Jul 2010   #6
ttran

Microsoft Window 7 Professional 32 bit
 
 

2 of the dmp files show AvastSvc.exe, which is part of your Avast antivirus programs. I rarely seen Avast causing BSODs, however, Would you be willing to remove Avast for testing purpose, then replace it by Microsoft Security Essential for protection and make sure firewall is on.

To uninstall Avast: avast! Uninstall Utility
Microsoft Security Essential: http://www.microsoft.com/security_essentials

One question to ask, Did you experience this BSOD only while playing Command and Conquer 3??
Code:
BugCheck 1A, {5003, fffff70001080000, 2393, a5ab009}

Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+21bc6 )

Followup: MachineOwner
---------
PROCESS_NAME:  AvastSvc.exe
BugCheck 1A, {5003, fffff90000812000, 1b93, 1b990000372e}

Probably caused by : cdd.dll ( cdd!CddAllocShadowSysMem+372 )

Followup: MachineOwner
---------
PROCESS_NAME:  cnc3game.dat
BugCheck A, {fffffaa8065baa20, 2, 1, fffff80002ad30d6}

Probably caused by : ntkrnlmp.exe ( nt!KiCommitThreadWait+256 )

Followup: MachineOwner
---------
PROCESS_NAME:  AvastSvc.exe
Regard,

Tuan

Edit: Opps....I'm a bit later than JK...
My System SpecsSystem Spec
24 Jul 2010   #7
fede0411

Windows 7 64 bit
 
 

Quote   Quote: Originally Posted by ttran View Post
2 of the dmp files show AvastSvc.exe, which is part of your Avast antivirus programs. I rarely seen Avast causing BSODs, however, Would you be willing to remove Avast for testing purpose, then replace it by Microsoft Security Essential for protection and make sure firewall is on.

To uninstall Avast: avast! Uninstall Utility
Microsoft Security Essential: http://www.microsoft.com/security_essentials

One question to ask, Did you experience this BSOD only while playing Command and Conquer 3??
Code:
BugCheck 1A, {5003, fffff70001080000, 2393, a5ab009}

Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+21bc6 )

Followup: MachineOwner
---------
PROCESS_NAME:  AvastSvc.exe
BugCheck 1A, {5003, fffff90000812000, 1b93, 1b990000372e}

Probably caused by : cdd.dll ( cdd!CddAllocShadowSysMem+372 )

Followup: MachineOwner
---------
PROCESS_NAME:  cnc3game.dat
BugCheck A, {fffffaa8065baa20, 2, 1, fffff80002ad30d6}

Probably caused by : ntkrnlmp.exe ( nt!KiCommitThreadWait+256 )

Followup: MachineOwner
---------
PROCESS_NAME:  AvastSvc.exe
Regard,

Tuan

Edit: Opps....I'm a bit later than JK...

yes, i experienced BSOD while playing command and conquer 3 but not even..
My System SpecsSystem Spec
24 Jul 2010   #8
fede0411

Windows 7 64 bit
 
 

Quote   Quote: Originally Posted by Jonathan_King View Post
I wonder if Avast is causing the issue. Please remove it with this tool: http://files.avast.com/files/eng/aswclear5.exe

Replace it with Microsoft Security Essentials (also free): http://www.microsoft.com/security_essentials

If the problems persist, enable driver verifier, then post the new dumps.

Using Driver Verifier to identify issues with Drivers

...Summary of the Dumps:
Code:

Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Sat Jul 24 06:29:24.668 2010 (UTC - 4:00)
System Uptime: 0 days 0:23:53.775
BugCheck A, {fffffaa8065baa20, 2, 1, fffff80002ad30d6}
Probably caused by : ntkrnlmp.exe ( nt!KiCommitThreadWait+256 )
BUGCHECK_STR:  0xA
PROCESS_NAME:  AvastSvc.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Fri Jul 23 08:26:25.922 2010 (UTC - 4:00)
System Uptime: 0 days 0:04:10.028
BugCheck 1A, {5003, fffff70001080000, 2393, a5ab009}
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+21bc6 )
BUGCHECK_STR:  0x1a_5003
PROCESS_NAME:  AvastSvc.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Fri Jul 23 04:43:37.084 2010 (UTC - 4:00)
System Uptime: 0 days 0:16:59.191
BugCheck 1A, {5003, fffff90000812000, 1b93, 1b990000372e}
Probably caused by : cdd.dll ( cdd!CddAllocShadowSysMem+372 )
BUGCHECK_STR:  0x1a_5003
PROCESS_NAME:  cnc3game.dat
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
previously I asked in another forum and they told me that the BSOD was caused by Daemon tools.. and now avast?
My System SpecsSystem Spec
24 Jul 2010   #9
ttran

Microsoft Window 7 Professional 32 bit
 
 

Any third party software can cause BSODs and Avast, which is good free antivirus software, is not an exception. Deamon tool is well-known for causing BSODs though-->no surprised when they told you to do so. We are doing everything to elimiate the cause for BSODs. And if BSODs still occur, and if it is due to bad driver, Enable Driver Verifier as Jonathan suggest is the very good thing to do because WinDbg, which you can see from the result above, sometime doesn't point exactly to what cause BSODs and Driver Verifier will help you some.
My System SpecsSystem Spec
25 Jul 2010   #10
fede0411

Windows 7 64 bit
 
 

ok, i have just formatted my pc restalling again windows seven.. i was just readind a document and listening a song from youtube when the BSOD appear.. this time no avast, nothing.. only Microsoft Security Essential, i would like to attach you the dump file.. but there isn't the minidump folder...

Edit: after the BSOD i restarted the pc and i start the installation wizard for audio driver (realtek), BSOD again..

here dump files:Attachment 87343
My System SpecsSystem Spec
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 BSOD on windows 7 64bit




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