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Windows 7: HELP! Blue Screen

24 Jul 2010   #1
MyHeadHurts

Windows 7 Home Premium
 
 
HELP! Blue Screen

Hi Everyone,
last night I began installing a game, which prompted me to install 'Visual C++ Redistributable' and 'DirectX SDK Redistributable'. The visual c++ installed fine, and I then initiated the install on the Directx SDK Redistributable and went to watch a movie. I returned 3 hours later to find my computer shutdown. Lack of power was not the cause as it was hooked up to the charger. I preceeded to boot up my computer. When I logged on an windows problem was reported - Windows has recovered from an unexpected shutdown. I later checked my errors reports and was met with these 2 unexpected shutdown messages.

1:59 am July 25

Problem signature
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Extra information about the problem
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA8004F4B060
BCP3: FFFFF80000B9C518
BCP4: FFFFFA800973B530
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
Bucket ID: X64_0x9F_3_QUERY_POWER_IMAGE_tcpip.sys
Server information: 0f36f2cf-c9e8-4161-b1bb-92c6bc4aaf4a

2:01 am July 25
Problem signature
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Files that help describe the problem (some files may no longer be available)
072010-21777-01.dmp
sysdata.xml
WERInternalMetadata.xml
View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.
Extra information about the problem
BCCode: 7f
BCP1: 0000000000000008
BCP2: 0000000080050033
BCP3: 00000000000006F8
BCP4: FFFFF80003085E58
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

After looking in my computer's problem archives I also found this, which was said to occur at the same time as the initial shutdown.

1:59 am July 25
Problem: Windows stopped working
Description
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000009f (0x0000000000000003, 0xfffffa8004f4b060, 0xfffff80000b9c518, 0xfffffa800973b530). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 072510-22261-01.


Can someone please shed some light on what is wrong with my computer. It is less than a week old. Is there anything to worry about?

Thankyou in advance,
MyHeadHurts



My System SpecsSystem Spec
.
24 Jul 2010   #2
Jonathan_King

Windows 7 Professional x64
 
 

Welcome!

Please follow these directions: https://www.sevenforums.com/crashes-d...tructions.html
My System SpecsSystem Spec
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 HELP! Blue Screen




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