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Windows 7: Lenovo T510 - Daily BSOD mess

25 Jul 2010   #11
ttran

Microsoft Window 7 Professional 32 bit
 
 

Quote   Quote: Originally Posted by philnicholas View Post
ickymay ,

I hope this thread is still open for questions. I did some research on my system and I have a question about what you wrote about these drivers (found in my BSOD dump file):
Quote   Quote: Originally Posted by ickymay View Post
mdmxsdk.sys fffff880`03bb1000 fffff880`03bb5280 0x00004280 0x449716be 19/06/2006 22:27:26
Tppwr64v.sys fffff880`040b9000 fffff880`040bf000 0x00006000 0x4535e875 18/10/2006 09:40:21
smiifx64.sys fffff880`01a0b000 fffff880`01a12000 0x00007000 0x48280759 12/05/2008 10:01:13
XAudio64.sys fffff880`0937f000 fffff880`09387000 0x00008000 0x49f89a93 29/04/2009 19:21:07
First, I found those on my system and the dates indicated above are the dates for their "digital signature". I don't know if that's necessarily their release dates.

Second, is there an easy way to disable those specific drivers in hopes of narrowing it down? Are any of those four critical to system operations? Obviously I don't want to render my system un-bootable :-)


Thanks!
Hi,
At this point I want to jump in. I'm using Lenovo thinkpad too, and I can say for sure that all of those driver are all important for your computer. I believe that the first one, which is mdmxsdk.sys, date from 2006 is the newest one, because the one in my system is 2006 too. But you can always update the first one and last one, which is xaudio.sys by updating audio driver, I believe xaudio.sys date 2009 is the newest one, not 2006.
Secondly, I belive that Tppwr64v.sys that date from 2006 is the cause for your BSODs. I think Lenovo should fix this issue as soon as possible. It belong to power manager driver, which is very important. I remember that I use to have a BSODs related to intel wifi card driver, but original problem is due to power manager driver because It could not wake my computer up from hibernating. Please update the power manager driver right away (not the utility but the driver, look up carefully).

smiifx64.sys is SMI Driver for Lenovo system, I've never seen this driver, but update it as well.
Lenovo Support & downloads - Home page

Regard,

Tuan


My System SpecsSystem Spec
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26 Jul 2010   #12
ickymay

win7 ultimate / virtual box
 
 

thanks for that Ttran and to clarify for philnicholas unfortunately this sort of driver issue is why windows gets such bad press for it's failures and crashes , because when windows versions come out there are always many manufacturers who are slow to react or have simply not rewritten their drivers to work properly on the windows Operating system

apple avoids this by building a limited range of systems with specified hardware and drivers all written in house or at least close collaboration

It is important to remember that any hardware device can take months or a year or more from build to actually reaching a customer so it's very common to receive a system that's got out of date drivers

fortunately you have brought your problem to a forum where others may be able to help so for now maybe we should check and double check you do have the latest bios and drivers for your system ?

please can you download and run CPU-Z select the mainboard tab and tell us the date and version number of your BIOS ?

also go to the lenovo support site and download and install the "power management driver" which has a date of 10 Jun 2010 ?

the audio driver is also there with a date of 25 May 2010 ?

bookmark that drivers page for now and please provide the .dmp file and let us know if you have a new bluescreen
My System SpecsSystem Spec
27 Jul 2010   #13
philnicholas

Windows 7 64-bit
 
 
Thanks, Tuan

Quote   Quote: Originally Posted by ttran View Post
Secondly, I belive that Tppwr64v.sys that date from 2006 is the cause for your BSODs. I think Lenovo should fix this issue as soon as possible. It belong to power manager driver, which is very important. I remember that I use to have a BSODs related to intel wifi card driver, but original problem is due to power manager driver because It could not wake my computer up from hibernating. Please update the power manager driver right away (not the utility but the driver, look up carefully).


Tuan,

Thank you for jumping in. I don't know how else to say that I have the latest drivers here... or else the System Update really has me fooled.

Since you mentioned the "Tppwr64v.sys" driver, I can already confirm that I went to Lenovo's support page for the T510/T410 and manually downloaded the latest "ThinkPad Power Management driver" (Version: 1.60, Release Date: 2009/12/11) at http://www-307.ibm.com/pc/support/si...id=MIGR-4GXPEG

Yet even still my C:\Windows\System32\driver\Tppwr64v.sys file has a "Date modified" of 5/12/2010. The digital signature (Properties -> Digital Signatures -> Details) is dated "‎Wednesday, ‎October ‎18, ‎2006 7:11:27 PM". That's the date you were seeing in the dump that posted before. So whatever files the Lenovo Power Manager Update is installing is not updating or affecting the "Tppwr64v.sys" file. It's almost like "Tppwr64v.sys" is an orphan; forever to remain non-updated or something.


Just so you see what I've got, went to the diagnostics (ThinkVantage Toolbox -> Diagnostics -> System Information -> Advanced) and saved the complete specs to PDF file... see attached. As you can see, I am using BIOS v.1.24 (the latest). If you see anything out of spec or otherwise problematic, please let me know.
My System SpecsSystem Spec
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27 Jul 2010   #14
philnicholas

Windows 7 64-bit
 
 

Quote   Quote: Originally Posted by ickymay View Post
apple avoids this by building a limited range of systems with specified hardware and drivers all written in house or at least close collaboration
I know this all too well. I worked support at Apple in '95 and was a hardware manager (glorified title if there ever was one) in '97. I worked the original G3 "gossamer" project.

Quote   Quote: Originally Posted by ickymay View Post
please can you download and run CPU-Z select the mainboard tab and tell us the date and version number of your BIOS ?
See my reply to Tuan (above). I'm running v.1.24 of the BIOS, which Lenovo's site shows as the latest.

Quote   Quote: Originally Posted by ickymay View Post
also go to the lenovo support site and download and install the "power management driver" which has a date of 10 Jun 2010 ?
Yes. See my reply to Tuan. It doesn't affect the driver with the questionable date.

Quote   Quote: Originally Posted by ickymay View Post
the audio driver is also there with a date of 25 May 2010 ?
Yes. And for the note, even though I re-downloaded and re-installed the audio drivers, the System Information printout still shows a variety of dates that pre-date the May 25 2010 revision date shown on the Lenovo site.... tho the version number (4.95.43.52) matches. Go figure.
My System SpecsSystem Spec
27 Jul 2010   #15
jmwiles3

Windows 7
 
 

I seem to have more problems with their desktops than I do their laptops. The work laptop I have is a w700 that hasn't had any issues at all with xp/vista/7. I may have just jinxed myself.

One more thing, we're contracted to buy all our systems from IBM/Lenovo so I don't have the option to switch to anything else except Apple.
My System SpecsSystem Spec
29 Jul 2010   #16
philnicholas

Windows 7 64-bit
 
 

Quote   Quote: Originally Posted by ickymay View Post
...and please provide the .dmp file and let us know if you have a new bluescreen
I've continued to have occasional BSODs. See attached. I'm really at my ends on this one.
My System SpecsSystem Spec
30 Jul 2010   #17
Jonathan_King

Windows 7 Professional x64
 
 

Still points to hardware. Please read this article: Stop 0x124 - what it means and what to try

Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Boot from the CD, and leave it running for at least 5 or 6 passes.

Test your CPU: https://www.sevenforums.com/tutorials...t-prime95.html

Test hard drive: http://www.carrona.org/hddiag.html

Test your temps: SpeedFan - Access temperature sensor in your computer

I see nvcplui.exe was running at the time of the crash. Due to the nature of the program, I would uninstall the nVidia Controll application. Do not overclock and hardware, especially video card in this case.

...Summary of the Dumps:
Code:

Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Fri Jul 30 00:38:25.971 2010 (UTC - 4:00)
System Uptime: 1 days 14:38:46.860
BugCheck 124, {0, fffffa8009ace028, b2000000, 30005}
Probably caused by : hardware
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME:  nvcplui.exe
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ
  
  
 
My System SpecsSystem Spec
30 Jul 2010   #18
cluberti

Windows 10 Pro x64
 
 

And the worst part about the hardware errors is that it's Proc 0, but the WHEA error is listed as "unknown". Very odd.
My System SpecsSystem Spec
30 Jul 2010   #19
ickymay

win7 ultimate / virtual box
 
 

Quote   Quote: Originally Posted by philnicholas View Post
Quote   Quote: Originally Posted by ickymay View Post
...and please provide the .dmp file and let us know if you have a new bluescreen
I've continued to have occasional BSODs. See attached. I'm really at my ends on this one.
this still shows as a WHEA_UNCORRECTABLE_ERROR (124) which is a hardware error, to eliminate the potential software causes you must remove these drivers which are still showing in the .dmp
Quote:
mdmxsdk.sys fffff880`03bb1000 fffff880`03bb5280 0x00004280 0x449716be 19/06/2006 22:27:26
Tppwr64v.sys fffff880`040b9000 fffff880`040bf000 0x00006000 0x4535e875 18/10/2006 09:40:21
smiifx64.sys fffff880`01a0b000 fffff880`01a12000 0x00007000 0x48280759 12/05/2008 10:01:13
XAudio64.sys fffff880`0937f000 fffff880`09387000 0x00008000 0x49f89a93 29/04/2009 19:21:07
the ones from 2006 pre-date windows 7 release even development so i suggest you really need to update or unninstall/disable them

mdmxsdk.sys - Conexant Modem Diagnostic Interface DRIVER
xaudio64.sys is your Conexant Modem Audio

you are not using your modem so please go into your device manager and unninstall it then reboot and go straight into your bios and turn off the device which will stop windows trying to reinstall it ?

I would say let's try getting rid of the modem drivers then you can concentrate on the last two old drivers below if you are still getting problems ?

Tppwr64v.sys is the ThinkPad Pwr Mgmt Port and can be found at Driver Reference
smiifx64.sys is the SMI Driver for Lenovo system found at Driver Reference

as Jonathan King has suggested unninstall the Nvidia control panel application

other things to try are turn off your laptop carefully hold your fans static and blow through with air to clear any dust and also remove your battery and then remove your ram then replace to make sure the sticks are properly seated ( do not do this if it might void any warranty ?)

It may or may not be significant that your windows build string is .gdr which means it has windows intermediary patches for hardware compatibility issues and to quote digital life "The fact that Microsoft adds GDR into build string of OS kerner (ntoskrnl.exe) of Windows 7 RTM may signifies that the reliability and stability can still be improved considerably."

as a long shot can you please run the windows 7 upgrade advisor to check your hardware compatibility

did you say your bios is up to date ?

I would be starting a conversation with lenovo support about your bluescreens too ?


let us know how it goes
My System SpecsSystem Spec
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 Lenovo T510 - Daily BSOD mess




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